Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,156 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service.”

Helpful Report

Posted 1 year ago

“Fantastic service, Ordered 3:00 p.m. on Wednesday, delivered 09:50 the next day by DPD, the daughter loves her new Asus Vivobook, cracking spec at a great price the extended warranty was a steal.”

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Posted 1 year ago

“Really happy with the laptop so far”

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Posted 1 year ago

“Dealt with my issue quickly and efficiently, no quibble customer service.”

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Posted 1 year ago

“Fantastic service . deliversd the next day well impressed”

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Posted 1 year ago

“Great value and easy to set up”

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Posted 1 year ago

“Quick and efficient”

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Posted 1 year ago

“Fast delivery as before.”

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Posted 1 year ago

“Refurbished, I always use LaptopsDirect. Battery was excellent condition. Laptop all worked OK. Scratches on lid and no Norton, but didn't matter. Fast next-day delivery.”

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Posted 1 year ago

“Trying to upload this on the Custermer service order page .. Just so you all know.. i am Happy.. with Laptops Direct.. i send everyone i know here.. However.. Hello.. just so you know i have had some Great equipment over the past 6 years .. trouble is.. This time around the HDD replacement for my cctv dvr on arrival is not working.. tried it in my pc also and its completely dead.. it has also what seems to be a melt mark on the back of the 8pin socket next to the sata power plug.. it is sadly dead on arrival.. i have just installed a seagate 1 terabyte .. and its now recording normally, On the Electriq CCTV system i purchased from you is Excellent.. the whole Unit.. Love it.. How do i go about sending the HDD back and getting a refund ? Many thanks Neil.”

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Posted 1 year ago

“I ordered a monitor on Friday teatime, used next day delivery and I had the monitor before lunchtime on the Saturday Service was first class and monitor arrived in perfect condition. Happy customer”

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Posted 1 year ago

“excellent customer support; great communications. Thank you!”

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Posted 1 year ago

“Apple AirPods, ordered at 9 pm, delivered next day ! (Used standard delivery) and sld at a competitive price. No issues at all , excellent service Thank you”

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Posted 1 year ago

“The delivery was fast. Even when I asked for a return, the process was swift and straight-forward. The customer service was super good.”

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Posted 1 year ago

“Excellent price for the laptop I wanted. Option to have the set up done which was carried out so promptly that it didn't even delay delivery of my item which was within two days.”

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Posted 1 year ago

“just as expected only slight negative was that Norton did not have facility to enter product key for pre-paid 3 months protection.”

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Posted 1 year ago

“Easy ordering - great discounted gaming laptop in sale. Communicated well throughout the order and special delivery as standard. Plus arrived earlier than expected. I am very pleased and my grandson is delighted he kept his Christmas money to buy his new laptop.”

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Posted 1 year ago

“Delivered promptly. Son is very happy with his gaming monitor.”

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Posted 1 year ago

“Fast delivery. Great price . Son happy with his monitor. ☆☆☆☆☆”

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Posted 1 year ago

“My order was dispatched and delivered without delay and I was notified every step of the way. The courier gave me a one hour delivery window and delivered it five minutes into that window. It just shows what is possible if they care to apply themselves. If this kind of pinpoint accuracy is achievable by one company, one would imagine all of them would apply themselves to it, but sadly it isn't the case! Thank you very much for exemplary service. Kind regards, Roy.”

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Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,156 reviews