Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am giving Lap Tops Direct a 5 star review for the following reasons. 1 Searching digital store front was easy and led me to suitable item. 2 Product ('electriq' /24" / 4K / monitor)was deeply discounted as refurbished. 3 Company kept me informed of package status. 4 Product arrived on time with no issues. 5 Product works as expected (actually beyond).”

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Posted 2 years ago

“Excellent. Can`t fault them, been with this company for my last four computers if I get a problem they fix it great customer service fast delivery would recommend.”

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Posted 2 years ago

“Over the past few weeks I have bought both a desktop PC and a new monitor. When hooking the PC up to my old (LED) monitor, I got some strange flickering / colour-changing but this disappeared when I tried using a flatscreen TV (via both VGA & HDMI). I was a little concerned that this problem might re-appear on a new monitor, but was reassured over the 'phone that my warranty would cover this. I need not have worried, as the new (24") monitor works brilliantly. A few moments to fit the stand, hook up to the PC and re-set to 75hz (OK, and a few more to change the audio output to my headphones) and all is working brilliantly. Very happy to recommend L.D.”

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Posted 2 years ago

“Ok, sounds silly but I managed to order a ultrawide monitor that wasn't suited to my needs! My fault entirely, yet Laptops authorised the return, and after a couple of hiccups got it collected (special thanks to Lynsey Higgins for sorting the collection problems) and I have received a full refund. Sorry to have troubled you guys, excellent service all round, and I promise I will be more careful next time!”

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Posted 2 years ago

“Delivery was very prompt - expected within a week, but arrived within two days. The only slight annoyance was that the order (screen + seperate cable) came in two seperate deliveries one-hour apart, despite ordering at the same time. Product is (as of 1 day use) excellent - looks new, although re-conditioned (A1 grade), worked immediately out of the box, and came with all necessary accessories. Great value for what I was looking for, and would use this service again.”

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Posted 2 years ago

“Excellent value for money and fast delivery. I bought a refurbished Acer notepad which is in perfect condition and full working order. Customer service was impeccable.”

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Posted 2 years ago

“great product delivered quickly and at a great price for a well know brand of Simm”

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Posted 2 years ago

“Speedy delivery, quality product. Would happily buy from Laptops Direct again.”

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Posted 2 years ago

“Very easy, cheaper than Amazon and delivered on time. Only downside is no Apple Pay.”

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Posted 2 years ago

“Simple easy and prompt...”

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Posted 2 years ago

“Laptop that I bought was wrongly advertised. Was advertised as having a backlit keyboard which was one of the reasons I purchased it. Upon receiving it it had no backlit keyboard. Annoying the website does not have the correct information listed for their items. Laptopsdirect we’re good apart from that, delivery was prompt”

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Posted 2 years ago

“Great platform with great buying experience. Their customers priority is topnotch”

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Posted 2 years ago

“Very quick delivery and happy with the product. Also very cheap prices compared to Amazon.”

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Posted 2 years ago

“Next day delivery was made - to Isle of Wight. Excellent. Package was slightly damaged - a bit of padding wouldn't go amiss for delicate electronics.”

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Posted 2 years ago

“Best customer service. Thank you so much!”

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Posted 2 years ago

“Had an issue with my phone from Laptops Direct. Contacted their customer service, pleased to say they were as helpful as anyone could wish for, problem was resolved without the need to return my phone to them, although, in the mean time, they had taken the trouble to book a collection of my phone had I needed this service. Well done Laptops Direct, and especially the service team. Great to know that someone actually takes the trouble to “listen” to the customer. Would I purchase from this company again? That’s a big YES from me.”

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Posted 2 years ago

“this company are fast efficient my laptop is tremendous love it like new thank you laptop direct”

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Posted 2 years ago

“everything was excellent - price, quality of laptop and service thank you”

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Posted 2 years ago

“I cannot fault Laptop direct service it was a seamless service,”

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Posted 2 years ago

“I have dealt with Curtis a number of times in the 18 months and and he never disappoints. Helpful, efficient, unbelievably friendly yet the ultimate professional. Laptops Direct are lucky to have him.”

Helpful Report

Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,118 reviews