Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasant people to talk to, laptop delivery prompt, no issues. A good Company to use.”

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Posted 2 years ago

“Had problems caused by me, not them, which they sorted happily and quickly.”

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Posted 2 years ago

“They had the used monitors I was looking for in very good(A1) condition at a reasonable price. Painless purchasing process. Extremely well packed and delivered. Power cord supplied but they only sent VGA cables 😢 do had to order display port cables from Amazon”

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Posted 2 years ago

“Explanation was great bought the cctv system with 2tb 8 cameras value for money.”

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Posted 2 years ago

“Really good service, delivered next day, great laptop. Had a few problems getting the Windows licence sorted but Laptops Direct were very responsive which allowed me to get it up and running quickly.”

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Posted 2 years ago

“The Logitech MK270 Wireless Keyboard and Mouse Bundle arrived in timely fashion but I could find no instructions anywhere in or on the packaging on how to install them. I had to guess.”

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Posted 2 years ago

“This is the third time I have bought a laptop for my business over the last 5 years and the delivery has been excellent on each occasion. I would just say that the free postage voucher code which is acknowledged on my invoice was not actually deducted so I ended up paying for carriage which was a tiny fraction of the laptop price so not a major concern. It was a little strange that the voucher was accepted but not deducted. Perhaps I misunderstood the offer.”

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Posted 2 years ago

“Ordered a new mobile. Paid 9.99 extra for next day delivery and the phone was delivered. Phone as described. No issues at all”

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Posted 2 years ago

“Did not have items in stock after taking payment which you can forgive but then sent an email saying to contact them and it is a premium charge number so ended paying to try find suitable alternatives but did not have any.”

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Posted 2 years ago

“First class services and so response - even on a weekend! Would defintely recommend”

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Posted 2 years ago

“Best thing was contact via e-mail with the dispatching store's contact mail. Was good. As it turned out, mine was a fault that did not show when they checked it. Sent it back, gratis. Don't know what tech did, but fault not apparent so far. Only downside was I had to send e-mails asking for test report, and when it was being returned. Even so, responses were very quick, although different people involved.”

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Posted 2 years ago

“Excellent Service, Had an issue with a monitor i bought 10 months ago, a red line down the screen, within 24hrs of contacting , the faulty one was picked up and a new one ordered, i received the new one 48hrs later. Brilliant, i have had issues with another well known company up north that has taken 6 weeks to resolve!!”

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Posted 2 years ago

“I'm thrilled! I bought a laptop that was said to have been refurbished but looks absolutely mint and is just what I wanted. It was a good price too - comparing it with other sellers on the web. It came the day after it was ordered, which was a triumph of technology!”

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Posted 2 years ago

“Laptop arrived in good condition as described and delivery was extremely fast.”

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Posted 2 years ago

“Ordered a laptop that wasn't supposed for gaming. They arranged a return, collection and gave me the option for a refund or replacement. Overall fast and easy.”

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Posted 2 years ago

“My son always uses Laptop Direct and has done for many years. First point of call every time. Laptops, iPhones etc. Great choice, great service, great price, but help with choosing the right product and polite staff. I will always use Laptop Direct as my first choice. John”

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Posted 2 years ago

“Good price, good product, quick availability”

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Posted 2 years ago

“I bought two laptops and "mice" for my granddaughters college work. I was kept informed of delivery and it was exactly as promised. As for the laptops they were exactly as described and were very well packed . superb service at amazing prices”

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Posted 2 years ago

“Excellent product BENQ monitor at the best price. Fast delivery, easy setup and does the job. So far so good.”

Laptops Direct 5 star review on 26th January 2022

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Posted 2 years ago

“Excellent service which exceeded expectations”

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Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,118 reviews