Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,203 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the product, it was delivered on time and efficiently.”

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Posted 3 years ago

“Good price, good service, exactly as advertised”

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Posted 3 years ago

“Perfect delivery and goods in great condition”

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Posted 3 years ago

“6 days after their Provided Warranty contact number did not work I have had a string of emails from different people in the company, not one of which read the email in entirety from their replies. I have had a return opened and closed when the issue was never a return. Emailed to ask what was happening got no reply to that. Then got asked to provide pictures which I did following thier instructions, got further emails saying I had not emailed the pictures yet, which had they scrolled down was not the instructions given. Questions from me in the email were totally ignored. Then given a reason that warranty does not cover the issue using terminology and wording that is not in the documentation and to take it to a laptop repair shop as though I needed that bit of information. Staff cannot read their own emails let don't my replies so chances that anyone competent in the process (none of which I've spoken to) during the past week has any idea what the warranty documents say or cover is highly unlikely. My best part is Jayson when asked for complaints process... Did not provide this, nor address any other parts of any email really. But top from him is to take a laptop that needs repairs to a laptop repair shop. Also no idea who the case manager that would get back to me in 24 hours, 6 days ago is.”

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Posted 3 years ago

“Perfect price and service thank you!”

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Posted 3 years ago

“Happy with my phone. Everything as described.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“I ordered by phone, as I am not happy using the internet, and delivery was on the day I requested. Everything went smoothly, as you should be able to expect.”

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Posted 3 years ago

“Hi I got a Christmas present 🎁 for my son so can't comment on the product only the company. Very fast delivery keeps you informed no hassle at all .”

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Posted 3 years ago

“Ordered new laptop at 7:30 on a Wednesday night paid for standard delivery to my workplace expecting to receive it by Monday the following week. it arrived the following day by 12:30pm. 17 hours is a very quick delivery, and everything sent as ordered just need to finish setting it up to my liking”

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Posted 3 years ago

“Great price budget cctv system, good communication and very quick delivery.”

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Posted 3 years ago

“Quick delivery but the price went up 40 before we brought it .....”

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Posted 3 years ago

“Have used them for years, delivery quick, laptops seem good, not had any issues to date.”

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Posted 3 years ago

“Price was really good. Delivery was fast. Really pleased”

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Posted 3 years ago

“Laptops direct provided an excellent service. I was looking to replace an old laptop and was talking to a few suppliers , none of these could match the overall service provided by Laptops Direct . Quality of product , customer support , price and on time delivery all excellent. Tony”

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Posted 3 years ago

“The product arrived undamaged with prompt delivery by DPD on the day and timeslot I was given. Good customer service as Laptops Direct emailed me with the timeslot so it ensured I remained at home.”

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Posted 3 years ago

“Service from the company is fine, prompt, polite and to the point but their carriers are not the same as what they say is not what they do which was disappointing. Was given a refund on the carriage but I'd rather not have had the hassle.”

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Posted 3 years ago

“Excellent product and service”

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Posted 3 years ago

“Excellent product and service, delivery also, this is the customer service we all look forward to”

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Posted 3 years ago

“ace services to France here with in 3 days”

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Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,203 reviews