Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Good product delivered on time”

Helpful Report

Posted 3 years ago

“All good no issues with service recieved. Best price compared to other stores. Quick delivery ordered one day recieved the next. Changed my mind and return and exchange was straight forward. Spoke on phone with staff who were very helpful.”

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Posted 3 years ago

“Good service and quick delivery.”

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Posted 3 years ago

“Delivery was fantastic, and driver was very pleasant”

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Posted 3 years ago

“Laptop is spot on Quick delivery”

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Posted 3 years ago

“Very happy with my purchase of an A1 refurbished chromebook. The laptop is as new. Slightly let down by the courier service sending it to the wrong country and having to wait a few days extra.”

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Posted 3 years ago

“Although the laptop I received did not meet the specification on the website, I received excellent customer service and given a full refund - within the time specified- without any quibbling.”

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Posted 3 years ago

“I order 3 laptops teens Xmas presents and got them , but not after one went missing during the delivery (weird like it fell off a lorry or something) This is when you find out how good customer service is when something goes wrong ! They were great kept in contact and let me know step by step what was going on and we’re friendly and polite l.”

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Posted 3 years ago

“After my first order was not delivered by the courier,Laptops sent a replacement which arrived the next day.Postage paid was refunded,item ordered was excellent.No complaint's.”

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Posted 3 years ago

“Laptops Direct contacted me to inform me of order's progress and confirmed date and method of delivery. My laptop bundle arrived well packed and on time. I am very pleased with my new laptop and the service I received and would recommend highly.”

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Posted 3 years ago

“Only positive things to say apart from the expensive customer service phone line. Arrived next day although hadn't paid for that to happen.”

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Posted 3 years ago

“The laptop was a great price and next day delivery on a Saturday. Item as sold perfect. Very happy”

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Posted 3 years ago

“Ordered new monitor for cctv . Great price great product Super fast delivery”

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Posted 3 years ago

“Ordered a HP 8730 printer as I have used this company before. Great price and fast delivery. Full communication throughout and delighted with product. Will use again next time, Thanks”

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Posted 3 years ago

“Ordered from LD as price £150 cheaper than John Lewis and with a slightly higher spec. Arrived on time. There is a delivery fee if you want the laptop in the next day or two. Will use LD again.”

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Posted 3 years ago

“Very good customer support, full refund received within 10 days.”

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Posted 3 years ago

“Whatever the issue was, has been dealt very professionally, hence I given rating as very good 👍”

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Posted 3 years ago

“Smooth transaction and got my item back in the most reasonable time possible.”

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Posted 3 years ago

“Excellent service and delivery on the laptop. Simple to set-up and get it going.”

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Posted 3 years ago

“Great price (cheapest around for the item I was looking for) and quick reliable delivery - ordered next day delivery and received as promised.”

Helpful Report

Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,118 reviews