“Ordered items from Fashion Nova on November 30th, 2022 and Lasership tracking show that it was delivered to my suite at My Malls on December 15th. I did not receive an email from My Malls advising me that a package had come in. Due to a family health emergency over the holidays, being advised about delays in getting our packages due to the weather and high volume coupled with me not receiving an email from My Malls saying that a package was in my suite I did not check the tracking sooner. My Malls have investigated and confirmed that the package never arrived. I have sent an email to Lasership asking them to please review the delivery to see who signed for it from My Malls but they are not helping!! I will definitely be reaching out to Fashion Nova to advise of this scam that Lasership Shipping are running. Hopefully I can request that whenever I order anything from anywhere that they do NOT use Lasership ever again!!!”
“If you’re reading this, file a complaint with the FTC against them. Here is the link https://www.ftc.gov/
File an anti trust complaint so the FTC can send Lasership a warning letter.”
“Worst experience ever. They stated they left a package at front door with a time of delivery. Nothing there. I was home and on first floor all day. No picture as proof of delivery or proof that it was sitting on a neighbor’s porch. Customer service absolutely horrible. Wish I could give zero stars.”
“Ordered from Nordstrom.... supposed to get 8 boxes... all marked delivered to a mobile home park... I am at least 15 miles from ANY mobile home parks. Did not get any of them....Picture showed a door that was not even remotely close to my door... Investigated further, tracking showed packages were bounced back and forth state to state to 4 different mobile home parks. I am no where near any mobile home parks... This is a scam and needs to be investigated.”
“Wanted to put zero, not even 1 star!
Worse delivery experience ever!
Worse customer service, nobody responds, only computer automatically answers but not taking a step because it’s a robot though! This company delivered my package to the wrong address. Once I discovered the delivery made mistakes twice. LaserShip forced me to confirm the address I didn’t provide to the selller. Stealing customers package!!! Nightmare!”
“Delivery driver literally threw my package into a pile of snow, 1ft away from the clear walkway and 8ft away from our covered porch where every other delivery driver (with any sense of common courtesy) leaves every other package. Customer service is just bots so you can’t file a complaint”
“You really have a lousy service, unfortunately I have had 8 packages with you, of which I have only received one, that is, 1 package of 8 and that because I called every day to complain, could that be possible? Additionally, when I talk to you, the excuse is that the drivers don't read the instructions. I would like to know what kind of drivers do you hire? that it is so difficult for them to abide by simple instructions. This making excuses among yourselves is not at all ethical for a company.”
“Would give 0 stars if possible. This company does not know how to deliver. They said they left my package at the Leasing Office, however, my leasing office does not hold packages or have a mail room. Each building of the apartment complex has it's own address. The company my package was from resent my package, and again LaserShip said they left it at the leasing office, and again, package was nowhere to be found. LaserShips "investigation" into the issue was simply "Our records indicate package was delivered" and that was it. I have never had any issues with FedEx, UPS, USPS, DHL or Amazon delivering my packages to the correct place.”
“I'm about to report this company to the Better Business Bureau and Fashion Nova too for using their services. I am out of $150 because I didn't receive my last two packages from FASHIONNOVA. Do not order anything from Fashion Nova. Since they have been utilizing this shipping service, I have not been receiving my packages at all! They are basically keeping our stuff!”
“I ordered 2 pairs of sneakers from Adidas. I thought they used UPS to ship packages. No, they used this horrible company. Got a notification that the package was delivered. Went out no package. Called lasership and they assured me it was delivered. I told them I have cameras and no one came to my house at the time and day listed. They launched an investigation, but came to the conclusion that it was delivered. It was stolen by the driver. I called adidas and got my money back. But unfortunately I will never order from adidas again if they continue to use Lasership!!!”
“Well I’ve been waiting for delivery but the site keeps reading “exception”. I asked for updates but have received nothing. What a poor business model!”
“This is the worst company that ever existed. I dont even want to give them the one star they have had my package for a week and every single time I call them there is another excuse on why I didn't receive my parcel and why it wasn't delivered. They have the worst customer service and will lie right to your face.”
“If the rating could be zero or even a negative LaserShip would receive get that. Extremely horrible service, never delivers to correct address or 99% of time you do NOT get you package. Every single delivery is an issue I do not know why companies use this service. Customer service is no better, if you actually get the chance to speak to someone they are just as clueless and there is never any satisfactory resolution to LaserShip's ongoing horrible, bad service.”
“Your service is bad, once again my package was delivered to another address, even though I left specific delivery instructions. I'm disabled and they let someone else sign for my package who they said was me and with different initials....I don't like your service and I will not ever recommend this service”
“This company does not even deserve one star. One shipment was successfully delivered, one lost in the system, and one apparently stolen. In baseball.333 is a.great batting average, but in the shipping world, where 95% is considered below par, a 33% success rate is abysmal!”
“Worst experience ever. Waiting on a package that said it was out for delivery since sunday NOV 27. I really hope retailers stop using them. I never experience this with no other carrier but them”
“These nasty people try to tell me they delivered my package, and sent me a picture of someone else's door.
When I explained someone again said they had proof. I saved their pictures and took my own of my door after Amazon delivered. They not just bad at their job or stealing hoping customers just get replacements and be quiet and prepared to lie on customers. Different doors mines need painting where whoever they gave my packages too, doesn't. Lairs thrives, very dishonest company, it's everytime and those packages I finally got after I told Amazon don't use them for any of my packages and they noted my account and they delivered.”
“I paid to have my package delivered to my apartment, but the driver was too lazy too find it so he just left it in an unsecure and unattended entrance to the apartment building. As a result it was stolen by an unknown person. He didn't even try to call my apartment to get buzzed in,. I guess it was to much of an effort for him to look above where he dropped my package and see my name and address in the directory. I was home and it could of been delivered if the driver would of taken a fraction of a minute and shown some initiative. UPS and FEDEX have nothing to worry about these guys cutting into their market”
