“I love shopping in Lazada online but once you press “received” the item, they will not help you to return or refund and you must deal with the seller but unfortunately the seller will send you back to Lazada to process the return/refund. The “Received” button is deceiving so the Lazada won’t process the “return/refund and that is not acceptable at all!”
“Lazada must get rid of all the scammers on there platform and website Lazada your know there are scammers on your website do something about it or you will be as bad as the scammers now if is it not what I ordered from Lazada I will not accept it at all WAKE UP LAZADA”
“I have been a Lazada customer for awhile. Everything was fine until last year where almost all of my orders had been delivered. Worst delivery service and worst customer service. Very hard to reach and sometimes the telephone number given can’t be reach. Been promising customer to better their service but it’s getting worst. You have to solve your concerns as they don’t care to fix it. So I’ve decide to stop ordering to avoid stress. Don’t order from Lazada if you don’t want stress in your life”
“Lazada did not make me happy. One of their sellers Beepodzparisile made me unhappy. I ordered 2 cell phones from them.. been a month and I have received nothing. It was posted to my credit card but still have not received anything. Lazada nor its sellers will get another penny from me. Pi×÷Ed off customer”
“Customers must be the ones to adjust to courier schedule even when they were inforned to deliver the package in the morning only because customer is at work in the afternoon. Some couriers just cancel orders even without text or call. Sone wants you to pay by gcash and tell you that they are in the place but not there. So i prefer cash on delivery because some couriers are like that. They want you to pay even the order is not delivered or they cancel and some are very distespectful. Also there are many scammers who deliver wrong items.”
“I am going through bad experiences using lazada app. Before it was nice and very helpful. But since I started using lazada wallet on buying items. It started to mess up. I've been wanting to buy a cat cage so I bought one using lazada wallet. But the item never came to me. I waited for couple of days to weeks to get the refund. When finally I was able to get refund through lazada wallet again I wish to withdraw it through bank transfer. But until now,couple of week passed still not getting my refund. I also noticed that agents do not share the same information. That is why you will surely get a headache because of their different version of explanation. And every agent provides different resolution and understanding about their policies.”
“Had received text as to date Dec 12 2022 12:01 pm that my parcel is to be delivered and prepare such amount.The courier sender who happens to be my friend had long been dead! What kind of computer programming is that???”
“This review involves a particular seller/store. Ordered during 11.11 sale. Most of my items, even from China came after a few days. One store did not even pack items by 11.17. I reached out to seller and they informed me that they ran low on stocks. Not true because prior to my chat, I checked their store and still offering the same item for P600. It was previously priced at P180 and on sale for P90. They cancelled my orders so I will be forced to order at a higher price. Not good business practice. I reported to Lazada and "filed" a complaint but I doubt if anything will be done about this. Just trying to warn others here of possible scenarios”
“Please don’t order cell phone in Lazada . Big scam , I ordered a cell phone if infinity and when delivered there is only a charger inside. Foreigners please don’t order any expensive things in Lazada they won’t refund in case of theft . My worst experience.”
“Mali na nga nirefund na amount, ang bagal pa magproseso, ikaw pa gusto nila makipagcoordinate sa seller at banko.
Hindi man lang naisip ng mga customer service representatives na mga ito na dapat sila ang nakikipagcoordinate dahil internal issue nila ang nagkamali tapos customer nila pag aayusin nila ng problema. 2 buwan na hindi parin naaayos.
Sasabihin anticipate ng 24 to 48 hours pero wala man lang update kahit nag fofollow up ka.
Worst, kapagka chinallenge mo sila, kung kailan paano, gagawin nalang is babaan ka during the live chat.
Worst customer service experience.”
“I buy a led mosquito killer but i recieve a fake item. From its packaging to its led lights and the seller wont reply anymore to any of my messages plus i cant write a review to that item... Lazada is a full scam...!!!”
“Some decent businesses operating through lazada but also many dishonest ones. Would never buy any electronics again from this site/app. Recently lost almost 4,000 pesos on a bogus Bluetooth speaker. The seller was completely unhelpful and rude. Meanwhile Lazada "support" was a waste of time. Totally pointless contacting them.”
“Two time I ordered a phone from this shop and twice something else came. I don't want an additional bank that hoards my money. None of these shops have anything to do with it. I feel abandoned and betrayed as a customer. I have no time for such games. And I still have little time to deal with online businesses like that. That was the last time I ordered anything from this store.”
“most of the seller selling fake or different from what they advertise like always
EXPECTATIONS VS REALITY
VERY HASSLE, TIME, TRANSFORTATION just to return the item to the courier and after that you have to wait for day/s for the seller/s decision JUST WOW VERY INCONVENTIENT. The reason i chose to buy/purchased online is hassle free, yes sometimes but "MOTT" not if i/we received defective item/s that's the hassle starts.”
“The pickup team refused to pick up a broken item as promised 5 months ago
If you expect to have aftersale service, never buy in Lazada. Shopee is easier to handle. Waste of time!
Lazada allows their pick-up team to cancel the promised pickp without any reason. At first, the cs kept telling us to wait. We for 5 months and 2 weeks. But the pick up team can cancel pick-up two times. And there is no way to contact any other department except the cs. That's Lazada's way to protect their staff who is taking advantage of the customers. Lazada is stealing money in effect!
Look at what they emailed to me!”
“A cheap rip-off/ copy/ fake immitation of Amazon/ Alibaba
1. There CS COMPLETELY SUCKS! Its like you talking to a bunch of trained monkeys!! They always give you the same stupid pregenerated answers and don't help you at all 👎👎😟
2. There courier ( Ninjavan/ J&t) is the SLOWEST AND WORST IN WHOLE PHILIPPINES!!👎👎😟😟 ( it takes them 3 weeks to ship something from Manila to palawan!!!👎👎😟😟)
3. Always faked advertising with free shipping!! INSTEAD YOU PAY A VERY HIGH SHIPPING FEE FOR A TERRIBLE SLOW COURIER!!👎👎
4. THERE REFUND POLICY SUCKS!! ( courier damaged my item!! SINCE 2 WEEKS THEY DIDNT REFUND MY MONEY, more then 2200 pesos!!😡😡👎👎)
WHY DTI DOESN'T REMOVE THERE LICENSE TO OPERATE IS NOT UNDERSTANDABLE FOR ME!!
SHAME ON YOU LAZADA!!👎👎👎😡😡🤬🤬”
“Hinold hostage nila ang 20k kong pera na pambayad sana ng bills ko pero dahil di gumagana ang lazada wallet nila di ko mabayaran at ang sabe pa saken non withdrawable daw ang pera. Wag nyo na subukan magpasa ng pera sa lazada. Dahil wala na kayo magagawa, it will all be in their discretion.”
“I've had 2 things that i ordered and got the wrong item or something fake and both times with pictures Lazada honored the seller to NOT give me my money back. I even showed a screenshot of the seller sending me a message saying if I give them a good review they will approve the refund and if not, they will fight it.”
“I just had another issue with a lazada seller. I've had several bad experience with lazada but this one is really surpising.
I have returned and proven that the item is not same as in the product page. I gave one star review. I noticed after a few days my review is gone.
I asked lazada CS. I was told that sellers can modify, hide and remove reviews.
So it means that malicious and cheat sellers are actually protected and tolerated by lazada. Buyers are on their own and can let go of their money if they do not make the effort to return and be refunded.
Buyers already wasted time and energy browsing. Trusting a seller as per their product page and expecting their honesty to deliver what is shown and even verifying thru chat. And then receiving a different or slightly different item. And then buyer have to return. Argue with the seller. Have to waste time and energy and money to get the item to the courier.
No compensation to the buyer and the cheat seller does not even get punished.
I think Lazada should give more importance and value to the buyers than the sellers. With no buyers and more sellers, no business. But with more buyers than sellers, good business.
It seems lazada is only concerned in getting money both from buyers and sellers.”
