“Horrific, lying, unethethical company
We ordered some louvre doors from Leader Doors on 25 August 2023 which were meant to be delivered on 7 September.
We received an email from John in the ‘customer success team’ on Sept 1 saying there was a delay and they would be delivered mid-November. This was unacceptable in the first place, with no mention of compensation for the huge delay and no reply to any ensuing correspondence.
These efforts include both myself and my husband being on hold on the phone for nearly two hours at a time until the phone cuts off with no answer - the same every time we called. There is no way to reach anyone, rectify this or even get a refund. Have they gone bust?
The cupboard was been built specifically for these doors. We have been unable to reach anyone via the help, customer service emails, phone or facebook page despite multiple attempts.
We have sent numerous emails – to numerous email addresses and there has never been a response. We have heard nothing since September 1 now.
There is a complete lack of contact and customer service and we are out of pocket £127 with no doors or response. A truly horrific experience from genuine buyers. Please avoid this company at all costs.”
“I ordered £1200 worth of doors. Told delivery would be 1/12/23 but were not delivered. Emailed but response was they would reply within 72 hours. Rang customer services three times and finally got through after 50 minutes. No explanation given as to why the delivery didn’t happen but rebooked and reassured it would be on 7/12/23. Checked delivery link with the courier on the morning of 7th and it said delivery cancelled by Leaders but had no communication from them again……”
“Delivered part order instead of full order. Items to follow not arrived. Poor confusing & contradicting messages by text & email.
No customer support. Phone just rings. God know where my doors are or if I will ever get them.”
“Terrible, terrible company, go else where! Doors all scratched on arrival, took months to arrive, poor customer service. No resolution, neither return or refund. I'm not sure what's going on there that they are sending out such badly damaged doors to customers. Avoid at all costs.”
“Cancellation delivery date,customer service (when you can get an answer) and once you get a delivery slot.....dont turn up.
Fking joke of a company....going to report them to FCA”
“Where to start, doors ordered and duly arrived 8th July 2023. Same day had a voicemail to say the “pairmakers” for the double doors( useless without these) would arrive a few days later. Yep you guessed no pairmakers arrive out of stock and would be with us September early October. So we asked for the company to come get doors which they did. We are now 21August 2023 and still waiting for our refund of £386 . Numerous phones calls no joy, numerous emails , no replies. So we are going to small claims courts. Do not touch this company the treatment of customers is one of sheer contempt!”
“If only there was a score lower than one star. The customer service of this company is woeful. We ordered doors and a pairmaker from them to install as double doors, and faced a list of issues from false deliveries, incomplete deliveries, damaged doors, poorly finished pairmakers, incompatible handles, and more.
When complaints were raised we found that every email took days to respond to and came from a differently named person who seemed not to have bothered reading the previous chain. The ever changing roster of agents also means they don't really know or understand their product range very well, from our experience.
We eventually found an email address for the head of the company, Mr Danny Shine, and he made all the right noises about being shocked, saddened etc, and said he had discussed our issues with his department heads. His help ended there though as he seemingly disappeared from the chain (despite always being on copy) and made no attempt to actually ensure his department heads did anything to resolve our issues other than offer £50 refund which, when considering delivery alone of the doors was £40, is an insultingly low amount to make up for the poor quality and the amount of work needing to be undertaken to make these doors work (full repaint, filling etc).
Unless, like us, this is the only place you can find the exact doors you like the look of and are prepared for the headaches, months of back and forth, and a lot of work, AVOID this company”
“I ordered 5 doors which were the wrong size. I spent months and 34 emails trying to return them. They didn't recognize their own sku codes and they have never once answered the phone. I eventually paid an extra £60 for collection. I waited here all day and they didn't turn up, instead they emailed to ask what they were collecting. After 34 emails! Really!? Now they are just ignoring me.
They are unbelievably stupid, you might think they are cheap but it is not worth the time, and stress! I have waisted a lot of money! Just try calling!”
“Absolutely terrible company. Would not recommend.
I received 7 doors on 01.11.22. They were all faulty and covered in scrapes, scratches, chips and marks. They were poorly packaged and I think it's very likely they were used.
Leader Doors finally agreed to a refund and arranged to collect the doors on 29/11/22. They were collected by a Leader Doors driver so they received the doors back on 29/11/22. I am still waiting on my refund.
By law they are required to refund within 14 days and as of today it has been 42 days. They do not answer their phone or reply to e-mails.
I have sent multiple e-mails since they received the faulty doors back and have had only 1 reply saying they will process the refund, but they clearly still have not.”
“DO NOT BUY, based in hartlepool. been to warehouse as delivery not arrived. Two daft kids mocking and putting phone down. Refuses delivery and no one senior, joking about refund. Its a back street set up. stay clear!”
“This company is the very worst I have ever dealt with they should not be allowed to trade.
They just take your money and when there is a problem the give you the run around.
Shark infested company.”
“If I could leave a minus star review I…
If I could leave a minus star review I would. Please read the other reviews before you purchase from these clowns.
I purchase some Deanta doors a few months back from Leaders, I had them installed by a professional fitter (personal friend)
All the edges that were trimmed (in accordance with their recommendations) were then sealed.
I now have splitting/delamination, which is near the center of the door alongside the glazed section.
Leaders have said that Deanta have declined the warranty claim saying that I didn't seal the edges of the doors and moisture has got in and that is what has caused the issues.
They (Leaders)have never seen a pic of the edges to know whether they were sealed or not (which they were) PLUS and here's the biggie, I've spoken with DEANTA DIRECTLY and they know NOTHING about a declined warranty claim, saying that the Email DIDNT come from them!!!
Would I buy Deanta doors again, definitely, would I buy from Leaders? NEVER.
Plus, as everyone else has said,once they have your money they NEVER answer their phone.
AVOID, AVOID AVOID”
“Doors are an appalling quality and state. Joints are all split with massive dents in the wood. Companies response was it is my fault when in fact a professional joiner from a joinery firm attended and also was disgusted on the state they had arrived! Would not at all recommend and will not be purchasing from them again. Waste of money time and effort. Customer Service is also disgraceful!”
“I’ve been trying to contact them for my order which I haven’t received yet for more than a week. No answers, order says dispatched on website company yet the delivery company sent a message saying that nothing was dispatched or received by them. Order will be rescheduled for delivery when received. Trying to email and call this company no answer or response. Highly unprofessional, starting to think that this company is nothing but a scam.”
“Nonexistent customer service. They don’t answer the phone, don’t reply to emails, don’t answer on social media even though you can see that the message has been seen. I have not received my refund.”
“Wow! I wish I had read these reviews before buying! This is the second delivery of doors I have had. Both were supposed to be pre-finished but had panels that are a different colour to the rest of the door! Cant get through to customer services at all!”
