Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.45

3.5 Rating 680 Reviews

58 %

of reviewers recommend Leader Stores

3.5

Based on 680 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service , quick and efficient and on top of that the product was even better that I expected. Will definitely buy from you again. Thank you.”

Helpful Report

Posted 9 years ago

Good Afternoon Maureen, Wow! Thanks for the brilliant feedback on your order, I really appreciate it. We're as delighted as you are that your product exceeded expectations, this is what we strive for with every order! Hopefully we'll hear from again you very soon! Many Thanks, Gary Murray LEADER STORES

Posted 9 years ago

“Promised 4-5 delivery date, then when called found out they were out of stock. I bought from Leaderstore due to their availability (they were not the cheapest), so therefore cancelled order and bought from someone else who was cheaper (I had to wait for delivery - but exactly the same time as Leaderstores)”

Helpful Report

Posted 9 years ago

Hi Robert, Thanks for the honest feedback you have given us, we appreciate it very much. Apologies first of all for the delay on the stock of the doors you had ordered. These doors are advertised on a 3-5 day lead time and this is generally the case. As they are ordered in from XL Joinery we ocasionally find that items can temporarily go in and out of stock which is usually rectified with a few days. This is down to the fact that they are highly popular products. We're working on improving our service by integrating with suppliers live stock feeds wherever we can. We've already got this up and running for a number of suppliers but unfortunately not everyone provides these as regularly as we'd like. It is something we're aware of and we're trying to address as we speak, we hope to have even more online very soon. Apologies for the inconvenience on the order and hopefully we did not cause too much of a problem for you. Many Thanks, Gary Murray LEADER STORES

Posted 9 years ago

“The product was good, the delivery was late, due to the website claiming that the product is in stock when it was out of stock, and I made sure that the product I'm ordering is in stock as I was short on time. I have then made an amendment to the quantity of the product, called LeaderStores up, explaining the situation, was told that it has all been clarified and I will receive the amended quantity of my ordered product the next day. When the delivery turned up, the quantity was wrong, had to call up again to explain and ask for another delivery. Basically been held up for about a week before all got sorted out. If you're in a hurry I will not recommend this website. Otherwise price is good, and that's about it.”

Helpful Report

Posted 9 years ago

Good Afternoon Przemyslaw Piotrowicz, Thanks for the honest feedback, we really value your opinion. I apologise that the order as a whole wasn't perfect and that you sufferred issues. It looks as though there was a miscommunication on the order, which lead to the Customer Services team not leaving a correct note on the order, this then caused the incorrect quantity to arrive. Obviously this is disappointing for me, as well as highly inconvenient for yourself. I apologise and hope that we did not cause too much of an inconvenience to you. Many Thanks for the Feedback. Kind Regards, Gary Murray LEADER STORES

Posted 9 years ago

“I have waited 3 weeks still has not arrived driver can not find address ERM sat nav and no courtesy call or anything iv had to ring leader 4 times then delivery firm 5 times they going to try again tomorrow if it doesn't arrive I'm afraid I will cancel never had a service this bad before items from China has arrived quicker .”

Helpful Report

Posted 9 years ago

Good Afternoon Venroy, Thanks for the feedback, I really do apologise that this has happened with your order. I've forwarded this feedback on to the Customer Services Manager and the Sales Manager to ensure they speak with you and the delivery courier today to sort this out. I apologise that you have had to make numerous calls to get this sorted and hope that we have a resolution soon. Many Thanks, Gary Murray LEADER STORES

Posted 9 years ago

“Poor communication let you down with the wrong information of what you had in stock. Sorry get it right then it would be excellent”

Helpful Report

Posted 9 years ago

Hi Victoria, Sorry if you feel the communication was not up to the usual standard we aspire to. We always try to update customers with any kind of update we have and we are working on increasing our team to allow us to translate these updates better to customers. Many Thanks, Gary Murray Leader Stores.

Posted 9 years ago

“the delivery was quick and very good. i have already recommended leader doors to a friend and i will be using them again.”

Helpful Report

Posted 9 years ago

Hi Julie, Wow, great thanks! We really appreciate the great feedback and are glad you were really happy with the service provided! Many Thanks, Gary Murray Leader Stores

Posted 9 years ago

“Amazed by the quality of the gazebo. Easy to order and arrived in a couple of days. Would happily recommend and use them again.”

Helpful Report

Posted 9 years ago

Good Morning Jane, Thanks for the fantastic feedback! We're really pleased that you are happy with the product you ordered and hope to hear from you again soon! Thanks, Gary Murray Leader Stores

Posted 9 years ago

“very good service and lovely products”

Helpful Report

Posted 9 years ago

Good Morning Shirley, Glad you liked the products and I'm glad the service was great for you, hopefully your products look great in your home! Many Thanks, Gary Murray Leader Stores

Posted 9 years ago

“Returns policy is much too narrow. Before I had a chance to check the product, it had expired and they refused an exchange (size was incorrect).”

Helpful Report

Posted 9 years ago

Hi Brendan, We do offer 14 Day Returns on ALL orders, so from the day you receive delivery you have 14 days to check over the items and report any issues/incorrect items or even if you simply no longer need the item you can return within 14 days for a full refund. This is standard practice for most eCommerce websites. Sorry if you feel this was not long enough. I can see that your items were delivered on July 6th and you did not report damage until 28th July, making it 22 days from point of delivery. I would have to argue that 22 days is sufficient time to check the products and report them to us for any issues. Apologies if you did not see it this way. Thanks, Gary Murray Leader Stores.

Posted 9 years ago

“I purchased flooring I immediately received an email confirmation which was followed by a delivery date. The quality price and service were excellant”

Helpful Report

Posted 9 years ago

Hi Maureen, Thanks for the fantastic feedback. I really do hope that you liked the flooring and it looks great when fitted! We'd definitely love to see it in action, make sure you send us some nice photos if you have time and we may even do a feature on it for you! Thanks, Gary Murray Leader Stores

Posted 9 years ago

“Absolutely stunning. The whole set looks very stylish in my modern garden. The seating is exceptionally comfortable. Excellent purchase!”

Helpful Report

Posted 9 years ago

Hi Tea, Thanks for the fantastic feedback on our Richmond Verano Aqua Garden Sofa Set, we're really pleased you like it, and we agree it is really comfortable, especially nice to relax on a warm summers day! Hope you get some more use out of it before the cold winter comes in, but there's always next year! Thanks, Gary Murray Leader Stores.

Posted 9 years ago

“Very happy with the day bed delivered. My daughter is over the moon. However, waiting for the delivery for over a week wasn't great, sadly I feel this let the service down a little. But overall very happy with the product.”

Helpful Report

Posted 9 years ago

Hi Amanda, thanks for the great feedback. We understand where you are coming from regarding the wait for the bed, unfortunately this bed is ordered in from the supplier so there is always a bit of a lead time on their products. We're looking at bringing in stock of more popular items in the near future so should be able to expand the range of products available next day very soon! Thanks, Gary Murray Leader Stores

Posted 9 years ago

“I am a repeat customer for materials, I am very happy with the materials I ordered but disappointed with customer support. Although the order was low value (£20 inc' VAT and delivery) I had to email Leader stores twice to get an ETA on my order. My experience with my first order was much better so hopefully this is just a blip in service?”

Helpful Report

Posted 9 years ago

Good afternoon Christopher Thank you for your review. Your feedback is always appreciated as we are always striving to improve our customer service experience. Which on this occasion has not been up to our usual high standards. We're glad you were happy with your purchase upon delivery. We would also like to take this opportunity to sincerely apologise for any inconvenience caused. Kind regards Shaun Leader Stores

Posted 9 years ago

“Great guys to deal with. Made a 200 mile round trip to get the exact laminate flooring we wanted in our home (picked up a couple of bargain doors in the process). Delivery arrived as agreed. Couple of damaged packs were promptly replaced without causing us any delay. Would love to shop there again. Great company.”

Helpful Report

Posted 9 years ago

Hi A Jawed, Thanks for the fantastic feedback, I'm really glad we could be of assistance with your order and glad you liked the products! Thanks, Gary Murray Leader Stores

Posted 9 years ago

“I ordered 5 packs of laminate flooring online and received confirmation of my order and an expected delivery date. As you can imagine I was very impressed to get a call on the day of expected delivery to say you did not have any stock but could provide an alternative. As none of the alternatives were either anything like the one I had chosen or as competitive I said no and asked for an immediate refund. I then had to chase you to get my refund, which should have been actioned immediately. I am not impressed and would not deal with you again nor recommend you to anyone else. The only glimmer of hope in my opinion was the poor lad given the job of phoning me and telling me the bad news. He was very good and I hope he leaves soon and gets a job with a company that deserves him.”

Helpful Report

Posted 9 years ago

Good Morning Keith, Thank you for your honest feedback, I really do apologise that your refund took longer to process than expected. I am dissappointed this is the case, as we operate a No Hassle 72 Hour Refund Policy whereby we'll process any refunds quickly & efficiently to ensure customers don't have to wait any longer if orders cannot be fulfilled. I'll go and speak with the team to ensure that this doesn't occur again and they do adhere to these timescales. Apologies that the flooring you wished to purchase was not available for when you needed it. Many Thanks, Gary Murray Leader Stores.

Posted 9 years ago

“I placed an order online, when the item arrived it was damaged. I sent an email detailing the problem with photos and received my replacement within days!! Very good service”

Helpful Report

Posted 9 years ago

Hello Fay, We do apologise again for the inconvenience this may have caused but we are glad that you were happy with our service to have your item replaced. Thanks again, Dan Winters, Leader Stores

Posted 9 years ago

“Unfortunately the rug had been discontinued but I would order from you in the future”

Helpful Report

Posted 9 years ago

Hi Pat, I sincerely apologise that the rug you ordered had been discontinued from the suppliers range. We've since removed the rug and hope that you find another in our vast range which you liked! Thanks, Dan Winters Leader Stores

Posted 9 years ago

“Avoid!!!! Like many others, I got very tempted by the Leader Stores' competitive prices. Thus, I ordered a sofa from them, which appeared perfect for what I needed at the time. However, 4 days into my order, and no delivery date details. Since I was getting a little impatient regarding my delivery I decided to contact their customer services. Upon contacting the customer service, they were unable to give me any info required, basically fobbing me off with some vague information, such as "you will soon be contacted to arrange your delivery". Please note, that Leaser Stores' website stated that my sofa would be delivered within 3-5 days... This was not the case, as 10 days after my purchase I was still in the dark about the estimated delivery date. I was left with no other choice but to cancel my order, and chase up my refund afterwords. Please, please - avoid the hassle and order with some more trusted stores.”

Helpful Report

Posted 9 years ago

Hello Monika, I would like to apologise on behalf of this with regards to your order and I'm totally understanding on the inconvenience that you may have had as a result of this. I can see that originally the sofa had been set to a 5 working day lead time on our website which in some cases can be shown as a guideline of estimated delivery which is where the confusion may have came around. Unfortunately after taking a look further into the order I can see that after this lead time we had been notified that the item you ordered looked to be out of stock with our supplier which resulted in the delivery being prolonged. We have since reviewed this and marked the product as out of stock and your refund has been successfully transferred back into your account. Again I do apologise on behalf of this and I am disappointed that you have experienced this outcome. We hope that this has not put you off internet shopping and we really appreciate your feedback. Thank you. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“I haven't received the good yet so cant comment on those but the delivery has taken an absolute age since I first placed the order on line.”

Helpful Report

Posted 9 years ago

Hi Danny, I can only apologise that you're delivery may have taken longer than expected but I can see by looking at the notes on your order that your items are ready to be delivered and a member of our sales team had emailed you on Friday 21st of August to notify this. Thanks again, Dan Winters, Leader Stores

Posted 9 years ago

“Great service right from the start. Its nice to deal with a company that actually cares. Keep up the good work.”

Helpful Report

Posted 9 years ago

Hello Brian, Thank you for your kind review, we are glad that you were happy with our service. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

Leader Stores is rated 3.5 based on 680 reviews