Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.44

3.4 Rating 681 Reviews

58 %

of reviewers recommend Leader Stores

3.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having ordered and paid for these doors on the 28th June 2015 I received an email today (7th August 2015) from Leader Stores (this only as the result of a chase up call I had made that morning) telling me that it is out of stock and to please call to "to discuss this further such as lead times" to then be told when I call them that the doors are "Discontinued"! I would also add that the email started "Unfortunately we have come across your order that appears to now be out of stock"!!!!! When discussing a refund I am told that before they can action this I have to send then an email to them cancelling the order!!!!!! and then I will get the refund in 3-5 days!!! Unbelievable mismanagement and a complete lack of service.”

Helpful Report

Posted 9 years ago

Hello Graeme, I would firstly like to apologise for this issue and any inconvenience that it may have caused yourself. I have taken a look into the account to gain some further information on the issue, and can see that the order has now been refunded, for which I would like to further offer an apology for this experience. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Cancelled this order as Leader Stores failed to fulfil order after 2 weeks. Despite chasing them up, they have also failed to provide a refund after a further 3 weeks. Phone rings and rings with no reply. Scammers or just slow to refund?”

Helpful Report

Posted 9 years ago

Hello TJ, I offer an apology for any inconvenience that you may have experience with your order and after taking a look into your account I can see that it was successfully refunded but do understand that the time taken may have caused some complications. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Excellent service, and a fabulous product delivered when promised!”

Helpful Report

Posted 9 years ago

Good morning Rachael Thank you for leaving us your reivew, we're glad you're happy with the service. Kind regards

Posted 9 years ago

“Great price and great product, items were well packaged and came the next day, will be using this company again”

Helpful Report

Posted 9 years ago

Good morning Dawn Thank you for your feedback, it's always appreciated. We hope to see you again soon. Kind regards

Posted 9 years ago

“Recently on vacation in Florida, I ordered 4 doors from Leader Doors, because of the fantastic offer, I explained I would return in 4 weeks to the U K,,they said no problem, so order was accepted,on my return the doors arrived as quoted, absolutely on time and in perfect condition,all wrapped separately ,fantastic service ,and as I live I Scotland free delivery, I to highly of this company, and intend to use them again Yours Sincerely Peter Walker Edinburgh. Many thanks agaiin”

Helpful Report

Posted 9 years ago

Good morning Peter Thank you for taking the time to leave us your review. Your feedback is always appreciated as we strive to improve our customer service experience. We're glad you were happy with the service provided and we hope to see you again in the future. Kind regards

Posted 9 years ago

“Very disappointed. I placed my order on 20th July for a product with a 5-7 day lead time. When I had heard nothing by 29th July I contacted Customer Service for an update and was told they should be arriving the week of 31st. it is now the 9th August and I have heard nothing and not received my order. This is not impressive. I understand that sometimes things are not in stock, but a combination of misleading lead-times on the product page and then no communication whatsoever is totally unacceptable. I still have no idea when, or if, my products will arrive. I can't comment on the quality of the products, not surprisingly, not having seen them!”

Helpful Report

Posted 9 years ago

Hello Claire, First off we would like to offer our greatest apologies for this issue caused on your order and understand that you may have been discomforted by the time that your products arrived. We always to have our goods delivered in the times stated online but are understanding that sometimes this may take a little longer than expected. After looking into your account I can see that the items were successfully delivered and hope that you are happy with the overall quality of your items. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Internal refinished OAK panel door....fast and prompt service....product as described and very competitive price. Excellent all round.”

Helpful Report

Posted 9 years ago

Good morning Steve Thank you for leaving us your review. Your feedback is always appreciated. Kind regards

Posted 9 years ago

“Your claims for delivery within 3-5 days are very misleading, I had to wait for 15 days to receive my order and there was no apology for the delay. I will seriously have to consider whether to use your company in the future. Mr. K. Nicholson”

Helpful Report

Posted 9 years ago

Hello Kelvin, I can only apologies for the time that it took for your delivery to arrive and after taking a look into your account I can see that the issue had been with our supplier not being able to deliver the items to our warehouse in time to meet the lead times given. I once again apologise for the miscommunication and understand that you should have been contacted to inform you of this earlier. I can see that the items were successfully sent out to yourself and hope they arrived as expected to the quality you were after. Kindest Regards, Dan Winters, Leader Stores

Posted 9 years ago

“The door was exactly what I had want. It was well made, well packed and looks good in situation.”

Helpful Report

Posted 9 years ago

Hello Lesley, Thank you for your kind review and we are really pleased that you are more than satisfied with your items and hope to be of the same assistance with any future orders you may wish to place. Kindest Regards, Dan Winters, Leader Stores

Posted 9 years ago

“It was a slight problem ordering online as the payment wouldnt work. but when i rang it was all plain sailing! was kept well informed about the delivery date, and a really good price too.”

Helpful Report

Posted 9 years ago

Hello Richard, We do apologise for any inconvenience that you may have faced when placing your order online but are glad that you were happy with the quality of service you received over the phone and are glad that your order went smoothly. We promise to retain this level of service with any further orders you may look to place. Kindest Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Friendly service . Prompt delivery. Good value .”

Helpful Report

Posted 9 years ago

Good Afternoon Yvonne, I would like to thank you for your comments and are glad you were pleased with our service and quality that you received. Thanks again, Dan Winters, Leader Stores

Posted 9 years ago

“No problems whatsoever. Good product. Quick delivery. Thanks.”

Helpful Report

Posted 9 years ago

Good morning Brian Thank you for leaving us your review, we're glad you are happy with the service. Your comments are always appreciated. Kind regards

Posted 9 years ago

“Was pleased to find a large lampshade to match my existing smaller lamps. When it arrived it had a really strange fitting - basically just ring in the top of the shade. It would not fit my lamp - it would not have fitted a ceiling or wall light so no idea what that was about. E mailed customer services to see if it was available in the fitting i needed - or if not could they advise return address. Just advised return address - so went on line and did online chat. Advised I could buy a adapter type fitting - but that Leader don't stock them. Gave up and returned lampshade. Refund didn't arrive so emailed to chase, was advised they'd check but still no refund. Got a POD from the carrier and mailed that over. Still took further two weeks to refund, so overall took three weeks from my return to getting money refunded.. Everyone polite on e mail and chat but outcome very disappointing. Would be reluctant to try them again as overall service really bad.”

Helpful Report

Posted 9 years ago

Hello Helen, Thank you for your fair review and comments regarding your order. We would first off like to offer our apologies with the inconvenience that you may have had with the overall delivery and returns. We are sorry that the lamp shade you ordered hadn't the correct fitting and take into consideration that supplying the correct fitting would be a great convenience with future orders. Furthermore we are glad that our online chat service and over the phone service was delivered to the expected quality but do once again apologise for the issue caused. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Quality doors, low price”

Helpful Report

Posted 9 years ago

Hi Adam Thank you for leaving us your review. Your feedback is always appreciated. We're glad you were happy with your purchase. Kind regards

Posted 9 years ago

“All good. Everything was as described and delivered quickly.”

Helpful Report

Posted 9 years ago

Hi Timothy Thank you for taking the time to leave us your review, we always appreciate it. Kind regards

Posted 9 years ago

“The boards purchased were damaged due to extremely poor protection during transportation. It seems nobody thought the ends of the boards could possibley get damaged!!!! The boards were not returned as I needed them straight away. The ends were cut to get a straight edge. I will not be using leader stores again”

Helpful Report

Posted 9 years ago

Hello Mike, We would like to apologise for the inconvenience that this may have caused and understand that the quality of your products after delivery was not suitable on any level. We would have been more than happy to have your items replaced within good time if you had required. We are sorry that you feel this way and will look to review our delivery of furniture board to ensure this doesn't happen again. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Really happy with products we bought but a little disappointed with delivery. Had to telephone to see when it would be delivered as it took longer than we were quoted.”

Helpful Report

Posted 9 years ago

Hello Steve, We are glad that you are happy with your products and thank you for the review as it is greatly appreciated. Additionally we do apologise for the time it may have taken to have your items delivered and understand that sometimes complications may arise which prolongs the lead time but always look to have every item we dispatch delivered in these times. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“This has got to be the worst customer experience I've had ordering online (and I'm a frequent online buyer - average 3 times a week). I found a door I liked here, it said 3-5 Days Delivery and I ordered it. 5 days later, I received an email saying the door I ordered is out of stock and should be available in 2 weeks, so either wait or take the same door in pine version (I ordered White and chose to wait). I checked the website and it still said 3-5 Days delivery so I asked them to double check this; they said the website had wrong info & would get it amended; but that never happened, it permanently showed 3-5 days delivery. If I'd known it was out of stock, I would NOT have placed this order. Now 3 weeks later, they finally sent the door, but Pine. After a few phone calls/emails, they said the White door would definitely be delivered in one week. I waited another week, it never came, and no contacts from the company whatsoever. Finally I cancelled the order. It was also a nightmare getting them to pick up the door incorrectly sent (never came on the day they said they would; and again, no contact. We had to phone them again to get this Pine door out of our house). And the refund which was supposedly meant to take 2-5 days as I was told, took almost 3 weeks. In the end, I found the same door on Wayfair.co.uk, it cost £8 more but it was delivered very promptly the next day and customer service was excellent. Do think twice before ordering from here. It might be a little cheaper but really not worth the hassle.”

Helpful Report

Posted 9 years ago

Good Afternoon Saifone, Firstly I'd like to apologise for the catalogue of errors which appear to have happened since you decided to place your order online with Leader Stores. There looks to be a couple of mis-communications with your order which lead to a few different issues. I apologise that we could not get the door to you within the advertised lead time and also apologise again for the incorrect door arriving after this. Regarding the refund we've recently taken steps to implement a 72 hour no hassle refunds policy on our website, this ensures that there are no further delays for customers wishing to cancel their orders. I'm pleased you found the door and managed to get sorted elsewhere, though slightly disappointed that we have clearly not done enough to ensure your order was as smooth as possible. I hope we have not put you off ordering online and would welcome the chance to prove ourselves in the future should you wish to order anything else. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“AWFUL!!!! Absolutely terrible experience. Ordered a bed on the 12th July, had an order confirmation come in, but no indication of a delivery date. Called up on the 15th to be told that I would have to wait until the 22nd July for a delivery date. No date was given, so called on the 23rd, to be eventually told by a fairly rude member of customer services, that the bed was sold out and couldn't be delivered until September 10th. I cancelled the order, but only received a Paypal refund on the 28th, and only after chasing up. The fact that the store just emailed me to ask me to leave a review beggars belief. I would describe them as amateurish, but to do so would be an insult to genuine amateurs. Steer well clear!”

Helpful Report

Posted 9 years ago

Good Morning Charles, Firstly I would like to apologise on behalf for the inconvenience with regards to your order. After taking a look into the original account I can see that it does seem that it had taken slightly longer than intended to have your order dealt with and once again apologise for this. At Leader Stores we always look to ensure our items are delivered within the stated lead times and in cases where items are out of stock that we contact our customers immediately to inform of this. I am unaware as to why you were not given this information when it was apparent. I can see that the bed you ordered had been on a 5+ working day lead time as it is a special order item from our suppliers. However it may be the case that our supplier had then informed us at the later date that infact the item had been out of stock which has prolonged the order further. Going forward we will review this issue to ensure the best possible service. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“I Read the review on this site and all looked good, but for me it was the worse experience I've had shopping online. first the doors that were in stock weren't and they said it would only be a couple of day, which turned into two and half weeks and having to phone them all the time and no one ever phones back which is so rude. And forget the price match i told them about it and there did nothing. customer service is poor only one person seamed to have any common scene. Go else where and don't make the mistake i did.”

Helpful Report

Posted 9 years ago

Hello John, It is unfortunate reading your review to find that you feel this way about the experience with your order with us and would like to offer our sincere apologies for this case. We do understand that sometimes products purchased can be out of stock and although we may have an estimated date for new stock arriving sometimes the lead time can be prolonged due to various other aspects. Again we offer our apologies as we understand that you should have been notified quicker regarding the status on your order and we hope that this has not put you off ordering online. Alternatively at Leader Stores we always look to stick to our price promise where applicable and not only match but beat an online competitor, if you are able to let us know which website you had found the items on for a better price we can take a look into this to review the price and look to beat it. Going forward we will ensure that this issue is resolved to provide the best service for any future orders. Kindest Regards, Dan Winters, Leader Stores

Posted 9 years ago

Leader Stores is rated 3.4 based on 681 reviews