Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.44

3.4 Rating 681 Reviews

58 %

of reviewers recommend Leader Stores

3.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product excellent value for money. Great to have free delivery would certainly use you again and recommend you to friends.”

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Posted 9 years ago

Hi Bryony Thank you for taking the time out of your day to leave us your review. Your feedback is always appreciated. Kind regards

Posted 9 years ago

“quick free delivery, quality products at quality prices”

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Posted 9 years ago

Hi Tony Thank you for taking the time the leave us your review. It's always appreciated. Kind regards

Posted 9 years ago

“Competitive price and quick delivery.”

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Posted 9 years ago

Hi Elizabeth Thank you for leaving us your review, we a;ways appreciate it your feedback. Kind regards

Posted 9 years ago

“I ordered a chest of drawers and waited over a week before I had to call them to enquire for a delivery date. The day of delivery I waited and it never came and had to call/email about this the following morning and was about to cancel my order. I spoke to someone who also said they would refund the difference in the price reduction that had also happened on my item since I purchased it. The delivery came that day however until this day I never received my refund.”

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Posted 9 years ago

“Great product. Bit fiddly to put together. Arrived in very tatty packaging. Happy overall”

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Posted 9 years ago

Hi Jonathan Thank you for taking the time to leave us your review, it's always appreciated. We're glad you were happy with your item in the end. Kind regards

Posted 9 years ago

“The door that I ordered is superb with a good smooth finish. Leader stores were very quick to contact me when there was a slight delay in my delivery. All in all a great store to deal with”

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Posted 9 years ago

Hi Brenda Thank you for leaving us your review, your feedback is always very much appreciated. Kind regards

Posted 9 years ago

“Awful avoid at all costs. Failed to ship in stock item and still waiting to get money back. Con artists in their finest form”

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Posted 9 years ago

“Great service and delivered when they said it would be. Will be back again for more products.”

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Posted 9 years ago

“Wrong item arrived but they were quick to acknowledge, apologise and order right item. Communication could be better but overall great item at good price.”

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Posted 9 years ago

“I still have not received items I ordered 4 weeks ago. Someone from customer service contacted me to arrange a delivery date delivery and I simply requested delivery the following week as we were going to be away. I've contacted Leader Stores 3 times to find out what's going on with my order - no one seems to know, and if there's a problem with the supplier noone's being upfront about that.”

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Posted 9 years ago

“Fantastic service! I did not expect to receive my order so quick. Well done!”

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Posted 9 years ago

“good value good service,will use again”

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Posted 9 years ago

“I did not receive my order. I was given a delivery date & my order did not arrive ! i had to cancel the order & request a refund, which I received.”

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Posted 9 years ago

“After receiving a door 2 days later than i was told i would receive it, i then had to alter my schedule on site at work and started another job. I placed the door in a safe place and then went to hang it 2 1/2 days after i received it. Upon opening the packaging I discovered all the glass was smashed - and being a door where the glass cannot be removed without an awful lot of remedial work (glass is fixed in placed during manufacturing), i immediately contacted Leaders stores about a replacement. I was told i would have to wait at least another week for a replacement - would did i want to do - be refunded or wait? I said i needed the door asap and sourced it from a more local company to me therefore could i please have the refund - only then be told as i had not notified them within 24 hours (as in the small print ) i would not be entitled to a refund - got offered a voucher to offset against any future doors i would order from then (YEAH RIGHT !! AS IF!!) and there was nothing else they could do - so they were paid over £130 (payment taken before dispatch) for a broken door that was delivered 2 days later than i was told. Checking out my rights and the LAW - the door was not fit for purpose, and i had 3 - 4 weeks in which to check it - therefore they are the ones breaking the sales of goods act 1979 law, as i checked it within 3 days! They may have got away with it this time as for me to mess about writing letters will probably cost me more in time than the £130 - time which at the moment i simply do not have - but rest assured i will never be using this company again, and nor will i be recommending them to all my contacts in the building industry.”

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Posted 9 years ago

“Very satisfied with my order. Quick delivery and very helpful staff. Well done.”

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Posted 9 years ago

“Unfortunately the item we ordered and paid for was out of stock and in fact a discontinued item! Eventually I did receive a full refund but my experience highlights the need for suppliers websites to be kept up to date.”

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Posted 9 years ago

“colour match spot on. However the mdf groove you slot in the plastic floor fitting break's apart if you need to take them up. not the strongest material.”

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Posted 9 years ago

“I am still waiting for my order to be sent. If I had not emailed you I wouldn't have known problem with supplier. To date still not got my item. Have had to email again to find out what is going on. Sorry up to now I'm not impressed with your customer service”

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Posted 9 years ago

“I wasn't told when my order was going to be delivered. When I called to check with the company, they didn't know either, and the company dispatching had no recollection of my order in their system. When the item arrived there was some damage to the Rattan. There were two bolts that came with the sofa but nowhere or instructions on what to do with them. The Delivery driver was very unhelpful and rude to my partner because he couldn't find the house, which is not in a remote/difficult location. Due to the poor customer service and delivery issues I couldn't face trying to get a refund or exchange, even though it was an expensive product. Overall very disappointed and would not recommend or use again. :-(”

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Posted 9 years ago

“Rubbish. Had a delivery booked took a day off work, NO DELIVERY. NO CONTACT FROM LEADER. I called them the next day to be told pallet had been damaged. Re-arranged another date for 04/07/2015 09.00-13.00 asked a neighbour to hold key she stayed home for the morning. Low and behold no delivery. I am now waiting to speak to a manager as to what has happened order will be cancelled today and first experience is my last. I was recommended this company.”

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Posted 9 years ago

Leader Stores is rated 3.4 based on 681 reviews