Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.44

3.4 Rating 681 Reviews

58 %

of reviewers recommend Leader Stores

3.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The incorrect item was sent and after some disagreement with a member of staff, I managed to get someone to agree to deliver the correct item ordered but was impressed then with what was sorted and happy with sofa set”

Helpful Report

Posted 9 years ago

Hello Jackie, We do apologise for the inconvenience with your order with regards to the wrong item being sent, however we have happy that this issue was resolved quickly and easily resolved for yourself and hope that your sofa set remains up to its high standard. Thank you again for your review. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“The worst customer service I have ever experienced..... They would not call me back. In the end they canceled my order without speaking with me. I would not recommend to anyone. I went to furniture123 and they was fantastic.”

Helpful Report

Posted 9 years ago

Hello Robert, It is unfortunate that you feel this way and we would like to offer our apologies for the inconvenience that you have been caused as a result of this. We are always looking to constantly improve our customer service to ensure that in this case it doesn't happen again. I am glad that you managed to find your furniture else where and hope that this has not put you off shopping online. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Wouldn't deal with this company again it's a second purchase from them and the second time that I've had to have a refund as they haven't come up with good when said very slow at paying back the money and takes an awful long time to get through to them on the telephone to see where your money is”

Helpful Report

Posted 9 years ago

Good Morning Lynn, I would like to offer our apologies on behalf of this service with regards to your order and understand that the time taken to have your refund processed had taken longer than intended. Since we have updated our refund policy with a 72 hour no hassle returns policy we can ensure that our customers receive any refund as immediately as possible allowing for a comfortable and quick service. Additionally we have recently also had a brand new phone system put in place which allows our team to ensure calls are answered more frequently with a comfortable call queuing system for cases where peak times may get a little busy. Again we apologise for this issue and ensure that if you look to place any further orders online we will provide the best possible service. Many Thanks, Dan Winters, Leader Stores

Posted 9 years ago

“I ordered goods from LeaderStores that should have been next day delivery. They took my money and then took three days to tell me that the line had been discontinued. I then had to ask three times for my money back before eventually getting it almost three weeks later - shockingly bad service.”

Helpful Report

Posted 9 years ago

Hello Glyn, We offer our sincere apologies for the inconvenience that this may have caused yourself and understand that the time taken for the process of this order was unacceptable and should have been resolved quicker than it originally was. Since this issue we have reviewed our refund policy and now offer a strict 72 hours no hassle refund policy to ensure the best possible service for our customers. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Order process easy and delivery was on time and delivery driver very good”

Helpful Report

Posted 9 years ago

Hello Jean, Many thanks for your kind review and we are glad that you are happy with your experience when purchasing from Leader Stores. We hope to hear from you again and equally look to provide you with the best possible service. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Crap customer service, good prices, fast delivery, damaged on arrival, took forever and reference to sales of goods act and distance selling regulations to get any response from them Improve the services 1000% and one day I might consider returning”

Helpful Report

Posted 9 years ago

Hello Ian, We do apologise for the inconvenience that this may have caused yourself regarding your experience with your order. Since this time we have reviewed our services and improved many aspects with the introduction of our 72 hour no hassle refund policy and brand new phone system to provide a better level of customer service. Thus being said we hope that we hear back from you soon to ensure we can live up to this standard and provide a better experience second time around. Once again thank you for your fair review and we do appreciate it. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Having made an enquiry I received an email quote for 16 doors and handles. I changed one of the sizes of the doors and the quote changed by £3. I placed the order and paid only 24 hours later receiving an email to say there had been an error and I had to pay a further £1,046, if not they would not process and dispatch the order. In fairness they still provided a discount from the advertised price. They arranged delivery direct from their supplier, XL Joinery and when delivered I discovered 13 out of the16 sets of handles were incorrectly supplied. It took a number of back and forth calls to arrange a swap over of the handles, the attitude of their supplier felt like it was my fault that someone in their business was so incompetent they could not even pick the correct items. When these did arrive there were 2 grub screws missing that then meant having to make more calls. Very poor customer service, wonder whether this was a one off case or ......... From not a happy customer.”

Helpful Report

Posted 9 years ago

Hello David, I would first of all like to offer an apology on behalf of this case and understand that the overall issue had been very unfortunate and can see where you may be discomforted as a result of this. At Leader Stores we are constantly looking to update our prices online and in this one off case it seemed that a slight error had caused this inconvenient problem. We have since reviewed this case and worked with our supplier to ensure our home deliveries go as smooth as possible to reduce any further problems from arising. We hope that this experience has not put you off ordering online and hope that we can be of service in the future. Many Thanks, Dan Winters, Leader Stores

Posted 9 years ago

“Purchased doors at a cheaper price than I could buy elsewhere and they were delivered very quickly and at the time indicated.Overall very happy with service.”

Helpful Report

Posted 9 years ago

Hi Sandra Thank you for leaving us your review - you're feedback is always appreciated. We're glad you were happy with your purchase. Kind regards Shaun

Posted 9 years ago

“The product i ordered did not arrive. Despite numerous phone calls and e mails this was not resolved within 3 weeks - very poor communication and no return calls when promised. Very disappointing. Awaiting refund.”

Helpful Report

Posted 9 years ago

Hello Charlotte, I am very sorry that you have experienced this inconvenience and understand that the time taken for the process and resolving of your order has been unacceptable. We have since reviewed this issue to ensure that it doesn't happen again and after taking a look into the order I can see that the refund has been successfully transferred back to your account and hope by this apology you have not been put off ordering online. We thank you for your review and appreciate your feedback. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Excellent service, fabulous products and only 2 days from order to delivery. Also extremely helpful, friendly staff when I had cause to call them.”

Helpful Report

Posted 9 years ago

Hi Susan Thank you for taking the time to leave us your review. We're glad you are happy with your purchase. Kind regards Shaun

Posted 9 years ago

“After a great start unfortunately things went pear shaped ,the item I ordered was delivered quickly but not the correct item , I notified dealer but it took almost two weeks to replace item and did not take wrong item back ,still waiting for a returns information email”

Helpful Report

Posted 9 years ago

Good Afternoon John, We are very sorry that unfortunately this process had never went as smooth as possible with your order and offer our apologies as a result of this. The time taken to have your item replaced was considerably longer than expected and I am disappointed that this was the case. We have since reviewed our returns policy and replacements to ensure that this issue will not happen again and hope that it has not deterred you from online shopping or returning to our store for any future orders. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“very good service indeed- thanks”

Helpful Report

Posted 9 years ago

Hi Robin Thanks for leaving us your review, we really do appreciate it. Kind regards Shaun

Posted 9 years ago

“Good product at a competitive price. Quick delivery.”

Helpful Report

Posted 9 years ago

Hi Terence Thank you for your kind review. We're glad you were happy with the service.

Posted 9 years ago

“excellent service and quick delivery”

Helpful Report

Posted 9 years ago

Good afternoon Julie Thank you for leaving us your review, we're glad you were happy with the service. Kind regards

Posted 9 years ago

“Ordered door handles (supposedly next day delivery). Waited 2 weeks - no show! Cancelled order and still waiting for the refund (10 days). Very poor at answering calls with 20 minutes waiting time. Avoid this shop.”

Helpful Report

Posted 9 years ago

Good Afternoon TJ, Thank you for your fair review and we would like to offer our apologies for any inconvenience that this has created. After taking a look into the account I can see that unfortunately it does seem like the handles had taken a little longer than expected which does not live up to our quick delivery standards. Thus being said we are constantly looking to update our services to ensure these issues are avoided and greatly appreciate your feedback which helps us do so. Since your original order we have implemented a 72 hour no hassle refund policy and additionally a brand new phone system which ensures all our customers calls will be answered conveniently. Once again we do apologise for this case and hope that you may take the opportunity in the near future to order with ourselves. Many Thanks, Dan Winters, Leader Stores

Posted 9 years ago

“Delivery took over two weeks but I think it was due to the wood molding supplier not so much leader-stores, delivery was next day once It was back in stock. I wasn't too fussed to wait a little bit as it was to see if the wood was suitable for use. So I did just a test order of white hardwood and red hardwood. The whitewood was very nice no major grain or knots apart from a split down one end about half a foot in length, the redwood I got was not to good all over basically should be called pink wood in person with very inconsistent almost black like grain streaks running through it. It was very hard work getting through to leader stores I was on hold for many hours on the phone chasing my order not able to get through on an expensive line. and emails falling on deaf ears most of the time. I think there's only one guy handling customer services. Once I got through the guy was helpful enough but only got a response on whats happening with my order one day before delivery. All in all if you need some specific size wood for a job and don't mind the possible wait then I guess its fine. As it can be hard sourcing wood online for delivery in certain sizes cheaply without chasing around in person.”

Helpful Report

Posted 9 years ago

“We were so impressed with the quality and value for money of the bench we ordered from Leader stores. It was delivered swiftly and free of charge! Mr and Mrs Luff, Kent.”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time out of your day to leave us your review. We always appreciate your feedback. We're glad you were happy with your purchase. Kind regards

Posted 9 years ago

“Good price & service, would use again !”

Helpful Report

Posted 9 years ago

Hello Norman, Thank you for your kind review and we really appreciate your feedback. We hope to hear from you again. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“I ordered a front door very easily online. I had to chase a delivery date though an it ended up being up to a month later. Its great that it was made to order but the delay was too much so i cancelled so i could get one elsewhere. The order was cancelled nice and easily and a refund made. Thank you.”

Helpful Report

Posted 9 years ago

Hello Nicola, We do apologise for the inconvenience that this may have caused with regards to the lead time on the door that you ordered. Unfortunately these doors are special order items and do tend to take some time as they are made to order which prolongs the lead time. I am glad that you managed to find an alternative else where and you were happy with the overall service that was provided with regards to your refund. Many thanks for your kind feedback and comments it is greatly appreciated. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Excellent service from this company. Initially I had a problem with the delivery charge because I am based in N Ireland. After several attempts I contacted customer services and was able to use the online ordering. The item arrived the day after it was supposed to but it was in perfect condition and I got it at a great price, having searched the Internet for days. A lot of companies won't even consider sending to Northern Ireland so worth 5 stars for that alone.”

Helpful Report

Posted 9 years ago

Good afternoon Colette Thank you for taking the time out of your day to send us your review. Your feedback is always very much appreciated. We are glad we were able to supply exactly what you needed. Kind regards

Posted 9 years ago

Leader Stores is rated 3.4 based on 681 reviews