Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.44

3.4 Rating 681 Reviews

58 %

of reviewers recommend Leader Stores

3.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick service, helpful on live chat and telephone and even price matched my doors :-) won't hesitate to use again. Thx, Jeremy”

Helpful Report

Posted 10 years ago

Hello Jeremy, Thank you very much for the feedback, we appreciate it. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Excellent, fast, efficient delivery. Doors x 5 are stunning, great quality and far cheaper than anywhere else. Would definitely recommend.”

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Posted 10 years ago

Good Afternoon Jan, Thank you very much for the feedback. I am really pleased that you like your doors and I'm glad we could be of service, Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Absolutely excellent service!! Would highly recommend Leader Stores. They notified me that the lights weren't in stock and gave me the option of cancelling the order or waiting for them to come in to stock. They gave me an estimated date and they ordered before the date!”

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Posted 10 years ago

Hi Shaun, Thank you for the feedback. I do apologise that the lights were originally out of stock but I'm glad that you kept the order on and we delivered them to you within a good time and hopefully we'll hear from you again in the future. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Fantastic Flooring at a great price . Excellent service . Only downside was timescale . When ordering it said 7 to 10 days and in stock when actually item was out of stock and I waited 4 weeks . I suggest you check stock level before placing order.”

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Posted 10 years ago

Hello Robert, Thanks for the feedback, we appreciate all feedback good or bad as we are always looking to refine our service. It is unfortunate that the items were out of stock at the point of order, but as you mentioned I would also recommend always checking stock before placing orders online (On any website for that matter!) Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Dissapointing that the online sales said items were in stock, when they didnt arrive I had to contact store to be told that the supplier didn't have them due to manufacturing fault. If they had them in stock as advertised then why did they need to order them in from the supplier??!! Took nearly 3 weeks to arrive despite online saying items would be with me in 3-5 days. Am now having to wait for electrician to rebook fitting, so hope the lights work!”

Helpful Report

Posted 10 years ago

Hi Beth, I'm very sorry that the delay has caused disruption with your project. The items are listed as in stock at the supplier, with a delivery estimate of 3-5 working days. We order the items in as a special order, however on doing this we were later informed that due to a fault recall, the supplier had to wait for new stock to arrive before we could fulfill your order. We Endeavor to contact customers as quickly as possible to notify them if there are any delays, however on this occassion you beat us to it. I can only apologise again. If you do experience any problems with the product once received, please do not hesitate to let us know. Kind REgards David

Posted 10 years ago

“Excellent service and good communication over the order, all delivered on time and good quality products.”

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Posted 10 years ago

Good Afternoon Paul, Thanks for the feedback, we appreciate it. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Excellent service. Great communication. A quality product at a brilliant price. I could not ask for more! Thank you”

Helpful Report

Posted 10 years ago

Hi Ralph, I'm glad we could be of service. Thanks for the feedback. Thanks, Gary Murray Leader Stores

Posted 10 years ago

“We ordered some Rattan garden furniture from the site - a modular 6 piece rattan corner sofa set. We'd been looking for a few months and their product was just what we wanted. Leader offered us a great price match too. Unfortunately when we first saw it on the site it was out of stock. On using their on-line chat to find out when stock was due they offered to keep me updated by email on when it was due to be back in so I didn’t have to place my order and commit my money, but had the option to go elsewhere if the stock due date went out. Eventually stock came in and we duly ordered it. Great delivery experience with a text on the day before the agreed delivery date to confirm they were coming, followed by another text early on the day confirming window of delivery, and they came early in the slot. Unfortunately when we unwrapped it, it was not modular as was shown on the Leader site AND the suppliers site when we had looked several weeks before. On checking the 2 sites after delivery, the supplier’s website had changed to show a small note that the product was no longer modular. Not being modular meant it did not offer the flexibility of layout or ease of storage that we specifically wanted I used email to advise the person with whom I had placed the sale. They swiftly responded, duly apologised and confirmed they would investigate. Discussions with Leader confirmed the supplier had failed to advise Leader of this key change in the design. Leader worked hard with the supplier to try to get a modular one for me as my first preference, but to no avail. So we agreed a return (and as the supplier was at fault they would make the pick-up). This was difficult as the supplier didn’t want to play ball as there were several customers in the same situation. But after a week or so my product was collected and Leader provided a very swift full refund. Plus a compensatory voucher to spend on their site as a good will gesture for the problems I had experienced. Throughout the sale and the recovery they kept me regularly informed via polite and courteous emails. Plus their on line chat was also good. Whilst I didn't get what I wanted in the end, the person whom I dealt with throughout (for the sale and the recovery - Gary Murray) was someone who clearly only wanted to help me. Both were positive interactions and as someone with over 20 years in customer service management I was impressed with the service wrap that I experienced and would not hesitate in using them again. NB: This opportunity to review the company is a nice touch showing they are interested in how their customers perceive them. As a small company it’s a shame they appear to have some suppliers who don’t strive for the same high standards. But as long as Leader use each of the events as an opportunity to learn and improve and challenge those suppliers then they can only get better Just one suggestion…..Reading some of the other reviews it might be wise for Leader to mark some products as “use e-chat or call us to check availability and delivery timelines”. That would help manage customer’s expectations better and avoid some of the complaints..”

Helpful Report

Posted 10 years ago

Good Afternoon Jim, Thank you for the detailed feedback. As explained when dealing via email I will work to take everything you've said into account and ensure we refine the service. We were unfortunately let down badly here which impacted both ourselves and yourself. I'm glad we could be of service though and hope to hear from you in the near future. Many Thanks, Gary Murray Leader Stores.

Posted 10 years ago

“Very good nothing to much trouble when you phone so helpfully”

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Posted 10 years ago

Good Afternoon Freda, I'm glad we could help. Thank you for your helpful feedback. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Good product, quick delivery.”

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Posted 10 years ago

Good Afternoon Mr Cookson, Thanks for the feedback. We appreciate it very much. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Quite hard to give a review when you haven't received the goods yet ! In Fairness though I was called a couple of days after placing order to be advised that the goods where out of stock and delivery would be 3/4 weeks”

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Posted 10 years ago

Hi Mark, Apologies, as we've just set up the Review service it appears the review service was set up to send reviews out too early. Many Thanks.

Posted 10 years ago

“Really happy with the quality of the door and speedy service, it's up on utility and looks lovely - much better quality than in local DIY stores and delivered for same price would recommend this product”

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Posted 10 years ago

Hello Nicola, Thank you for your order and for your feedback. We really do appreciate it. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Ordered twice from here and the product is Excellent.Pine and External plywood.The pine I'm using for windmills all straight clean at a Great price.Highly Recommended.Love the Very Swift delivery.”

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Posted 10 years ago

Good Afternoon Annette, Thanks for the feedback. I'm incredibly grateful. Thanks a lot, Gary Murray Leader Stores

Posted 10 years ago

“people I spoke to understood what I was after and kept me informed right up to the delivery they were helpful and polite I would use this company in future should the need arise”

Helpful Report

Posted 10 years ago

Good Afternoon H D, I'm glad we could be of service. Thank you for the feedback, we appreciate it. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Great customer service. The item we ordered wasn't in stock, so we received a phone call and after a bit of negotiation were offered a more expensive door in similar design with the same delivery date. The web ordering system is a little quirky - if the item you want has different sizes you cannot order from the product detail page then you get a message to state quantity when you click "Add to basket", but there is nowhere to state the quantity! You have to go up one level the list of various product sizes on the product summary page to order.”

Helpful Report

Posted 10 years ago

Good Morning Stephen, Thanks for the feedback, we will be sure to take it on board and see if we can optimise our service further. I can only think that you may have been using a mobile device when ordering? As the issues you described should not have occurred on our Desktop Site. We've since relaunched our website/mobile site with brand new features to ensure it is more user-friendly. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Thank you Leader store for my goods, your online service was very quick and easy to deal with, although there was was a slight problem with one of the items this was resolved promptly by your very polite and and dedicated team. I will order From you again and would not hesitate in recommending you to my friends and family. Jane stockman”

Helpful Report

Posted 10 years ago

Good Afternoon Jane, Thanks for the feedback we really appreciate it. Many Thanks, Gary Murray Leader Stores.

Posted 10 years ago

“Great quality product at great prices too. Delivered exactly when expected too. I would use again, no question”

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Posted 10 years ago

Hello Peter, Thanks for the feedback. I appreciate it. Hopefully we'll see you again very soon. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Still waiting for some of my order, keep being told it's coming from the supplier but I know when I'm being fobbed off. Will have to seek refund from credit card company, avoid this company!”

Helpful Report

Posted 10 years ago

Hi Paul, I am sorry you have not received part of your order. The remaining items were out of stock with the supplier meaning a delay on the products coming in. This will be rectified very soon. Many Thanks, Leader Stores.

Posted 10 years ago

“Wrong colour sent !!1 water marks on glass top !! very poor !!”

Helpful Report

Posted 10 years ago

Good Morning Stephen, Thanks for the feedback. I'm sorry you're having an issue with the set you ordered. Did you inform the office? If not please call 01429 287 463 and we will help in any way we can. Thanks, Leader Stores.

Posted 10 years ago

“Lovely doors ordered at Leader Stores which even offered to beat another websites price! I would have been silly not to take up the offer and now they're fitted I couldn't be happier! Same goes for my husband!! Thanks”

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Posted 10 years ago

Hi Lorna, Thanks for the feedback, we appreciate it very much. I hope your doors look fantastic. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

Leader Stores is rated 3.4 based on 681 reviews