Login
Start Free Trial Are you a business?? Click Here

Leader Stores Reviews

3.4 Rating 681 Reviews
58 %
of reviewers recommend Leader Stores
3.4
Based on 681 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 17%
Accurate And Undamaged Orders
Greater than 35%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Read Leader Stores Reviews
Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

Write Your review

Leader Stores 1 star review on 15th March 2024
Anonymous
Leader Stores 1 star review on 23rd November 2023
Svetlana
Leader Stores 4 star review on 27th April 2016
Jason Cahill
Leader Stores 5 star review on 18th April 2016
Perminder Chana
Leader Stores 5 star review on 14th April 2016
Mrs Patricia Pitkethly
Anonymous
Anonymous  // 01/01/2019
Good quality item, as shown in the pictures. Prompt delivery.
Helpful Report
Posted 9 years ago
Hi Louise Thank you for leaving us your review, we're glad you're happy with your purchase :) Kind regards
Posted 9 years ago
Good prices, manufacturer took a while to deliver to leaders, but the boys at leaders were very helpful.
Helpful Report
Posted 9 years ago
Hi James Thank you for taking the time to leave us your review. We're glad you were happy with the service in the end. We would also like to take this opportunity to apologise for any inconvenience caused by the delay. Kind regards
Posted 9 years ago
Rubbish customer service, would definitely not order from here ever again.
Helpful Report
Posted 9 years ago
Beautiful lamp shade and a very reasonable price. Delivery was a bit slow though.
Helpful Report
Posted 9 years ago
Helpful, honest and excellent product (teak bench) at a great price.
Helpful Report
Posted 9 years ago
Hi Roger Thank you for taking the time out to leave us your review, it really is appreciated. Kind regards Shaun
Posted 9 years ago
Excellent laminate flooring quality and superb customer service. Would definitely recommend both this company and anthracite laminate flooring. This is my first time as a customer but will be buying from leader again. Can't say anything negative about the process from start to finish. Well pleased.
Helpful Report
Posted 9 years ago
Hi Patricia Thank you for leaving us your review, we always appreciate it, Kind regards
Posted 9 years ago
Happy with item and delivery time
Helpful Report
Posted 9 years ago
Good value for money, would recommend
Helpful Report
Posted 9 years ago
Hi Anna Thank you very much for taking the time out of your day to leave us your review - it's always very much appreciated. Kind regards
Posted 9 years ago
Excellent service. Ordered 3 oak doors, Delivered on time albeit in 2 separate deliveries. Products look good quality. Would recommend this store to others.
Helpful Report
Posted 9 years ago
Hi Jane Thank you very much for leaving us your review - we do appreciate your feedback. Kind regards
Posted 9 years ago
My starring of "good" is to do with the communication with your store...emails and phone calls etc. I could not say "very good" as I am still waiting for my order which now has a waiting time of sixteen weeks! This is a disappointment as I was hoping the furniture would be delivered long before this. However, this is not your fault
Helpful Report
Posted 9 years ago
Easy website to use and found what I was looking for straight away cheaper then what I was going to pay for it so one happy customer ????
Helpful Report
Posted 9 years ago
Hi Donna Thank you leaving us your review, it is always appreciated.
Posted 9 years ago
The product was exactly as described but took over a week to arrive. When I called the service centre I was on hold each time for over 15 mins and was cut off each time. I then resorted to live chat. Both agents were helpful but I got cut off from the first one and - thank goodness received an answer from the second agent.
Helpful Report
Posted 9 years ago
The final flooring is great, unfortunately my order got lost by the courier. Although customer service was mostly great, it took over a week to sort.
Helpful Report
Posted 9 years ago
The worst company I've dealt with ever and I'm not even exaggerating! Waited 3 weeks and they rang me a day before delivery was due to tell me the entire order consisting of 4 items were all out of stock. Asked for a refund but got another phone call the day after to say 2 of the 4 were in stock and will be despatched in a weeks time. 1 month from initial order only 1 of the 2 item arrived. 2 weeks have passed and I'm still waiting for 1 item to arrive and the refund of 2 orders. Never heard about the 1 item that was supposed to be in stock and delivered so should it be 3 refunds I'm expecting? Rang today to query and was told I'll get a call back in 15mins. 2 hours have passed and still no call. Rang back to query and was hung up on. Rang again and have an indefinite time but will call when they're ready.. The company is messed up, confussed with their orders taken with what they have in stock. Their refund department is non existence. No customer service or after care at all. I plan to raise a dispute with my credit card company next.
Helpful Report
Posted 9 years ago
Lock and cylinder worked fine. However I ordered on the 16th May and it took until the 10th June to arrive.
Helpful Report
Posted 9 years ago
Hi John Thank you for leaving us your review, it really is appreciated. Having looked at your order, it seems the longer lead time was due to a manufacturing delay, although we do sincerely apologise for this, as any delays on orders are usually relayed back to the customer as soon as we receive the update, and it appears it was missed on this occasion. However we are glad you are happy with your purchase. Kind regards
Posted 9 years ago
tried to buy some cushions for patio chairs not in stock tried to phone to see if they would come back in stock also tried live chat. whata waste of time. no response. when i did eventually get through i was cut off before i could explain problem. wont try this company again. lets see if this gets a response
Helpful Report
Posted 9 years ago
The only reason you didn't get very good was because the delivery was critical and you almost failed to deliver, shame really but the goods themselves were spot on what i was expecting
Helpful Report
Posted 9 years ago
Hi John Thank you for your review. We're glad you're happy with your purchase. We would also like to take this opportunity to apologise for the delivery arriving later in the day than expected. Kind regards
Posted 9 years ago
the rug I bought looks stunning in my hall the quality is fantastic and I have had several really lovely comments thank you
Helpful Report
Posted 9 years ago
Hi Barbara Thank you for taking the time to leave us your review. We're glad you are happy with your rug! Kind regards
Posted 9 years ago
very good service and very nice flooring very happy
Helpful Report
Posted 9 years ago
Hi Kasia Thank you for shopping with us, and we appreciate you leaving a review. Kind regards
Posted 9 years ago
Ordered sofa bed. Great price. Very happy with it. Delivery took a few weeks.
Helpful Report
Posted 9 years ago
Hi Christine Thank you for taking the time out to leave us your review, we appreciate it. We would also like to take this opportunity to apologise for any inconvenience caused by the delay in delivery. Kind regards
Posted 9 years ago
Leader Stores is rated 3.4 based on 681 reviews