Leekes Reviews

Name: Leekes
Rating: 3.82

3.8 Rating 304 Reviews

70 %

of reviewers recommend Leekes

Company Reviews

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Metrics

3.8

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had double glazed windows and doors fitted September 2015.If we had known how bad they would be fitted or how terrible their customer service is, we would never have touched them. Should have gone with our instincts. I can't write all the problems we have had because there are just too many to list. We are still getting issues fixed with them now. One being our front door which has been replaced 6 times. Another being our bathroom window handle, which was scratched & dented by them. The man turned up this week to replace the handle, (which has taken 5 months) but he turned up with the wrong colour, even though I took a picture & sent it over to Linda.. To name a few of the issues we had: Cracked windows installed Wrong colour handles Different sized vents Wrong size windows Wrong design windows Scratched/damaged windows Windows Installed incorrectly, ie, could see day light through the frame. Basically, screwed in the wrong way & pushed the window out. Window seals outside, one side would have a massive gap & the other side no space. The list goes on and on. We have been told by Leekes the installation was not good. Even when we had more issues they sent out the original window fitter, which I denied him access. He is apparently the fittings manager now....”

Helpful Report

Posted 7 years ago

“""I was looking for a new suite for my living room, Karen Thomas was extremely helpful, very knowledgeable and friendly. I bought new furniture there and then, which I am very happy about and look forward to receiving delivery in few weeks time. Thank you Karen for being so efficient.”

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Posted 7 years ago

“""Excellent service from Elliot in the furniture dept.”

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Posted 7 years ago

“""Good customer service with no heavy sell”

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Posted 7 years ago

“Excellent customer service from Elliot. Extremely helpful. Very happy with our visit today.”

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Posted 7 years ago

“Went to shop for wallpaper, and wandered into CLEARANCE FURNITURE a lady called KAREN served us re a dining table, and then went onto buy table and 6 chairs. She was absolutely amazing her customer service was the best I have ever had. The table in clearance had two chips on it, I still wanted it and she showed us the matching chairs, which I purchased . Such a lovely shopping experience thanks to the lovely Karen. A big thank you the table ans chairs were delivered yesterday and I am over the moon with them. With grateful thanks ALIZA LAMPREY. The table and chairs were called the STELLA RANGE. Also the boys that delivered were fantastic. ONE VERY HAPPY CUSTOMER.”

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Posted 7 years ago

“We purchased a new suite today. The advisor,Elliot, was very helpful. We feel we have had good value and good service today. Thank you Elliot!”

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Posted 7 years ago

“Great service in the restaurant yesterday along with great food :-)”

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Posted 7 years ago

“I recently purchased some tiles and furniture from your Llantrisant store. Firstly Thomas in tiles was a pleasure to deal with he provided excellent advice and assisted us when we returned spare quantities. Good value for money and selection. Secondly I would like to thank Michelle in your furniture department. She spent time with me advising and helping select mix and match items for my taste. She was professional and knowledgeable about my product selection Thirdly the van sales staff were courteous and helpful working quickly and efficiently to assemble my table. I didn't get their names but they deserve a big thank you. Lastly I need to mention Maureen on after sales because the bench was damaged and required a replacement. All in all a fantastic bunch of staff we will be back again nothing seemed too much trouble.”

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Posted 7 years ago

“excellent staff in furniture department,who know there stuff,very helpful,especially Karen Thomas,gave very good advice on my purchase.”

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Posted 7 years ago

“A friendly & attentive sales person named Elliot served us today when we purchased a new dining table & chairs.”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“ordered my kitchen with leekes of crosshands in February had nothing but problems since ,kitchen being delivered the day before it should have! items I had ordered being have to replaced because mine were unavailable, my fitter had to make good with certain parts of kitchen because of poor designer the customer service manager being very rude to me on phone, no one returning my phone calls, and the stress of being without a kitchen for six weeks because of there incompetence and still to this day I am still waiting for the original tap I ordered ?? never would I recommend this company stay clear”

Helpful Report

Posted 7 years ago

“Great service from the Karen in the furniture department in LLantrisant last week - nothing was too much trouble. Great service!”

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Posted 7 years ago

“Great service from the furniture department in LLantrisant, nothing was too much trouble when ordering my furniture last week.”

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Posted 7 years ago

“I ordered a kitchen after the sales person came to measure and following a visit to the store to make my choice. I paid a deposit 20th July .. here I am 4 weeks later being told delivery won't be tomorrow as promised.. but some 3 weeks away! I've wasted 4 weeks waiting for Leekes!! With no cooker or washing machine :( I've ate out and used the laundrette as they promised to start instillation 21st Aug.. This wasn't the cheapest kitchen I found but could be installed the quickest that's why I chose them My disappointment is distressing and stops me from sleeping as I now have to start all over again. My daughter and son have their birthdays next weekend now I don't know what I'm supposed to do.. you've not just disappointed me and let me down but my whole family. I'll never forget this. How can this happen this day & age? I think the other reviews are fake!”

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Posted 7 years ago

“Shocking quality,what was delivered was nothing like the quality of the showroom model.I think we must have received a second or factory graded model”

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Posted 7 years ago

“attention to detail”

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Posted 7 years ago

“Awful experience with its customer service, consultant and branches. The branch opening hours are jokes as it does not open as it states. The consultant was rude and late for the appointment. The customer service was bad as the phone quality was really bad. All the promotions are under certain conditions. I would stay away from this company for my life time.”

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Posted 7 years ago

“They made my purchases lovely and easy with great advise from the lighting dept, the electrical dept and the furniture dept i.e. Leighton. They are also storing my goods to help me while I renovate my house. Everyone is pleasant and helpful.”

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Posted 7 years ago

Leekes is rated 3.8 based on 304 reviews