Leekes Reviews

Name: Leekes
Rating: 3.80

3.8 Rating 298 Reviews

70 %

of reviewers recommend Leekes

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Metrics

3.8

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had my bathroom done walk in shower by Leeks Crooshands fitter was Gwyn who has done a Amazing jop. Thankyou Gwyn the boss Pauline & Mike”

Helpful Report

Posted 3 years ago

“A Staggering Mix of Incompetence and Arrogance! I used to be a very loyal customer of Leekes, but not any more . . . here’s why . . . (make yourself a cup of tea, this is a LONG list of serious problems!) Having spent around £10,000 in Leekes for a mix of furnishings, including delivery and assembly of all items, the following problems occurred: 1. Leekes forgot to deliver and fit the internal mirror for the wardrobe, then refused to return to fit it, leading me to have to fit it myself. Initially, they also refused to deliver the mirror, expecting me to collect it, even though I’d paid for delivery and fitting. 2. Delivered a damaged dining table twice, and then refused to return to assemble the third one. Once again I had to disassemble (because they had the cheek to ask for the damaged bits back!) and then reassemble the table myself at a time to suit their delivery drivers. It took 5 months after delivery of the first damaged table to get an undamaged one. 3. I pointed out the damage to the first dining table to the delivery driver, who refused to accept it was damaged despite it being plainly obvious, refused my rejection of the table, and just continued to assemble it. 4. Delivered an obviously damaged sideboard, then took 4 months to replace it. 5. Sold me curtains that turned out to be discontinued, and having taken full payment, then kept my money for 9 months without being honest about the curtains being discontinued. Despite me repeatedly asking what was going on, and Leekes making statements about a refund being available, they didn’t actually provide one until a Senior Manager became involved. Leekes then blamed me for not contacting them (which was untrue), and then claimed I was on holiday so they couldn’t give me a refund (holiday for 9 months??? Also untrue!). 6. Were late by over 2 hours for the first delivery, providing no update calls and no explanation. Leekes have still not provided any response whatsoever to this. 7. Were late by over 5 hours for the second delivery, eventually arriving after 10pm (yes, that 10:00 at night!), proceeded to disturb my neighbours, shouted and sounded the vehicle’s horn in the street in their attempts to find my house, and then further shouted in the street as they unloaded the van. I had to tell them to be quiet to avoid disturbing my neighbours (more than they already had!). Leekes have still not provided any response whatsoever to this. 8. Damaged all 6 dining chairs while assembling them, such that they all had to be replaced. On one of them, they somehow managed to twist off the end of an Allen key and leave it embedded in the bolt head! It left a sharp point on the underside of the chair base right where you’d put your hands to lift the chair, and would have easily cut a hand or finger that came into contact with it. Took 3 months to provide undamaged replacements. 9. Left my home and front garden littered with bits of cardboard, tape, and polystyrene. Trod mud into my light-coloured carpet that I had to scrub out. Leekes then disputed that this happened or was a problem despite being presented with photographic evidence. 10. Leekes also tried to blame ME for the time taken for THEM to provide replacements, saying I should have told them I wanted the replacements more quickly! Are they serious?!?!? As if all this wasn’t enough, the Store Manager repeatedly did not respond to telephone calls, messages left, or emails, and then claimed that he had, even when presented with the emails that had gone unresponded to! When I then escalated the complaint to the Managing Director, I received a very angry call from the Store Manager (clearly upset that I’d gone over his head), where he falsely accused me of dishonesty, did not even attempt to present any evidence to support his claims, refused to apologise, and refused to discuss any aspect of the complaint further. It seemed rather pointless of him to phone me, other than to have an angry rant to a customer about how he disliked me making a fully justified complaint and escalating it when he didn’t respond! It ended up being dealt with by the Financial Controller, who made the stunning statement that “we’ve spent too long on this already”, seemingly being clouded by arrogance and forgetting that Leekes had caused all the problems to start with! All I can say is that Leekes leadership seem to exist in some sort of parallel universe where they think their service is perfectly fine. It’s hard to understand how this level of blind arrogance is possible in the face of such plainly evident problems as described above. As I said at the start, I used to be a loyal Leekes customer, but never again, and I’d advise anyone thinking of buying anything from Leekes to think again . . . you could very easily end up regretting it and giving yourself a whole load of hassle! Note to Leekes: Please don’t bother adding the sort of pathetic pithy image-covering reply to this review that you usually do, offering “help” – it’s too late for that. Nothing you can add to this review excuses anything I’ve described above, and I’m confident that any reasonable person would see that, and would see straight through any response you provide.”

Helpful Report

Posted 4 years ago

“Christmas has come early, Amazing furniture that has made our home beautiful again. Thanks Leekes, we are all set for Christmas now. 2 lovely sofa's table and 6 chairs.”

Helpful Report

Posted 4 years ago

“I placed an order for a Denby set. The first parcel was Apparently delivered by Parcelforce and left in a safe location (my front garden In view of everyone) I go to check and it’s not there. (This is not Leekes fault) However!!! I make contact with Leekes via email as unfortunately they don’t have anyone covering Their phone lines. I get a reply 48 hours after sending my first email from a lady called Karen, telling me that they will send a replacement set out . But then felt the need to say in the email ( I’m Surprised that leaving it on the front garden is not a safe place) I feel like Karen was trying to get a dig in. Karen’s job isn’t to advice or give an opinion on what is and what isn’t a safe place when I never asked for her opinion. So the second parcel arrives from Parcelforce 3 days after they had it (again not Leekes fault) it wasn’t for a friend who works at Parcelforce I’d still be waiting on my parcel) So I open the box to find one of the bowls chipped !! I have emailed Karen twice now to raise this and I’ve yet to receive a response!! This is possibly one of the worst experience I have had as a customer both with Leekes and Parcelforce. All I want is my replacement bowl or my money back so I can shop else where ! Please tell Karen to email me back . Andrew prime”

Helpful Report

Posted 4 years ago

“Shocking customer service. An online order over a week late (nothing to do with the virus). The website doesn't communicate to the store, which don't communicate to customer teams, who don't communicate with their customer. Absolute shambles. Keep being told an order has been sent. Wait another 24 hours, nothing arrives. No one returns emails. Only call you back after you've called them. I guess this is why people use amazon prime!”

Helpful Report

Posted 4 years ago

“Conservatory still leaking 5 years on! Water in the electrics ,they do not care”

Helpful Report

Posted 4 years ago

“Our new kitchen supplied by Leekes of Melksham has recently been installed. Throughout the process of selection, ordering, design details and installation the Leekes kitchen consultant, Clare Dutton, was very informative, helpful and provided a professional service. We have been very satisfied with the service and recommend any future customers for kitchens to work with Clare”

Helpful Report

Posted 4 years ago

“It took over a year of turmoil before Leekes offered a mere £50 gesture of goodwill for the unacceptable customer service provided at the Cross Hands store. It is a myth that you pay extra at Leekes for good quality products and excellent customer service. -A number of patched up scuff marks were noticed on the kitchen cupboards following kitchen installation by a Leekes approved fitter. It then took over five months for the fitter to undertake a substandard correction of one of the panels which left the work surface splattered with paint. -We were left to insert all of the internal cupboard fittings ourselves and dispose of all the rubbish. -No protective covering was used during the kitchen installation. This led to our newly purchased vinyl flooring being scratched and damaged beyond repair. Please! Please! Please can everyone learn from our mistake. Save your money and avoid Leekes at all cost.”

Helpful Report

Posted 4 years ago

“Leeks of Talbot Green designed, delivered, fitted and commissioned our kitchen recently and we are giving 5 stars because from inception to completion all went well. Thanks to our designer Nick Hancock and facilitator Elaine Hillier we are now enjoying a modern, bespoke and well stocked facility.”

Helpful Report

Posted 4 years ago

“Avoid this Company. We chose Leekes to install a conservatory for us. From signing the Contract it took a year for the project to be finished. After Planning was approved we were told that they had underestimated the amount of groundworks required and they wanted to increase the price. We refused and after a delay work eventually started. However from then on the project was a catalogue of problems, a total lack of communication, tradesmen not turning up, jobs not being carried out to an acceptable standard, and delays in getting substandard work rectified. To cap it all minor damage was caused to our drive. It took a new Installation Manager two months or so to tie up the outstanding work. Although we are pleased with the final product we have accepted that some finishes are not as one would expect of a reputable company.”

Helpful Report

Posted 4 years ago

“Shelley at Melksham store was superb, thank you!”

Helpful Report

Posted 4 years ago

“Just getting the word out about how unfairly I've been treated by leekes. Ordered a door in August still waiting despite being told.it was ready in Oct. Speaking to management and they're unhelpful and not accepting any fault for poor comms or delays. Avoid them if you can.”

Helpful Report

Posted 4 years ago

“Poor customer service. Have been told for over a month that my order is due in 'next week' not sure how long they think a week is as middle of Oct to Dec isn't that. Customer service from shop floor to managers don't care and won't entertain you. No matter how often you chase them up. About and go to a competent company.”

Helpful Report

Posted 4 years ago

“Visited the bilston store today,found a dining table and chairs ,was told it was in stock with a few days delivery ....brilliant we thought,however there was a 20 week waiting list so we asked if we could buy the display model only to be told No as they needed it to take orders from .we were also going to buy a coffee table and a rug ,well mr leeks manager you lost a £1,200 sale ...feel free to get in touch”

Helpful Report

Posted 5 years ago

“Hi Have just had our bathroom designed by Amanda who understood what it was we wanted and fitted and tiled by Gwyn. Fantastic job looks amazing in fact so good we are booking to have en-suite revamped as well. Have to say all staff at Crosshands store are very friendly and helpful nothing is to much trouble, . Service fantastic.”

Helpful Report

Posted 5 years ago

“I would give 5 stars to the Bathroom design service at Leekes Crosshands store. Amanda Thomas has designed a fabulous bathroom, toilet & hall revamp for us, and worked hard to find quality fittings within our budget. Amanda's professional approach, attention to detail, & sound advice has guided us through the best options not only to meet our family's current needs but ,(as we are of a certain age!) she has also made really helpful suggestions to help future -proof the design for us.”

Helpful Report

Posted 5 years ago

“Ordered a patio set on Easter Monday, promised delivery in 4-6 weeks After 8 weeks we still had no idea when we would get it ,they even offered us the table and chairs which the table had no top We ended up getting our money back and ordered it online 10% cheaper and was delivered 2 days later complete”

Helpful Report

Posted 5 years ago

“I bought a bathroom from Leekes and had it fitted by Leekes. Leekes thought that it was acceptable to use another pattern of floor tiles when they cut too many and had gaps to fill (leaving me with an odd looking bathroom floor), Leekes thought that using grout that had expired in 2016 was OK so we now have grout that is cracking, uneven in texture and colour. Leekes thought it was OK to fit the radiator over an inch from the wall meaning the toilet and basin are now almost in the wet area of the bathroom. Leekes have left us with a toilet that blocks and leaks as well as not fixing the toilet or basin down to the floor. Leekes do not have any quality checks so if they do a bad job they never know. I would never recommend Leekes to anyone as certainly their idea of home improvements is not to improve things!”

Helpful Report

Posted 5 years ago

“My experience at the 'Leeks Llantrisant' store was absolutely amazing. Our first introduction was to meet one of the sales staff in the furniture department, his name is BABAK and he proved to very knowledgeable, informative and friendly. He not only helped us choose furniture of high quality but more so furniture that would suit our needs and pocket. Thanks must also go to his manager TONY manager for ensuring our service in all departments was of a similar high standard. It didn't end there BABAK then further enhanced our shopping experience by introducing us to members of staff in other departments who helped in similar ways JOYCE in the carpet department and BEV in soft furnishings. Thank you all for a wonderful shopping experience, we will be back !! Alun and Ann Price”

Helpful Report

Posted 5 years ago

“I called at leeks llantrisant for lights for my lounge. The lady who served me was named Michelle, she was very pleasant and helpful and very knowlegable regarding all the products available. It was enjoyable to be assisted by someone who cared about the customer experience. I will definitely call there again”

Helpful Report

Posted 5 years ago

Leekes is rated 3.8 based on 298 reviews