Leekes Reviews

Name: Leekes
Rating: 3.82

3.8 Rating 304 Reviews

70 %

of reviewers recommend Leekes

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Metrics

3.8

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got three pairs of shoes (Pavers) discounted in the sale and three reduced Regatta tops. The assistants were very helpful indeed, especially the lady on the checkout who speedily completed my loyalty card application. Had an absolutely super lunch in the Mezz Cafe and as a vegan I was offered 4 reasonably priced choices for main course in addition to chips, baked potato and salad. The chef is really making an effort and it’s worth popping in just for lunch if you’re vegan. Delicious. Special shout out to helpful staff, one of which was on her first day, Sue and Carol, for being especially helpful and non judgemental. Spotless store, well laid out and clean toilets.”

Helpful Report

Posted 3 years ago

“DO NOT BUY OR TAKE EXTENDED WARRANTIES OUT. spent nearly 4k on a leather corner suite,after 16 months the leather started peeling on one of the headrest.I contacted leekes about this and supplied photos..DID NOT WANT TO KNOW..i was told to claim of the extra 5 yr warranty i had taken out with CASTLEAN ..they sent out a So called technician..even though it says on the insuance disclaimer "PEELING COVERED",they have refused the claim as they have put it down to HUMAN SKIN SWEAT..another waste of time..lots of bad reviews i wish i had done my homework prior..Will never set foot inside leekes again..POOOR,,HIGH PRICES POOR QUALITY..”

Helpful Report

Posted 3 years ago

“Caused me an injury and not intersted If I could leave no stars I would. Ordered fragile dinner service from Leekes, had to chase to see where my order was, after not hearing from them for nearly 4 weeks, but they quickly took my money. They do not even let you know if they have received your order, or if its being delayed, dispatched etc. When said service arrived it was packed in bubble wrap, and chucked in a box which meant it was free to move around, I could not believe the state of this delivery. Put my hand in to retreive plates which were not to my knowledge broken so therefore cut my finger and it was bleeding for some time. I contacted Leekes about this, it took over a week for someone to ring me with a reply to my problem. I sent them pictures if my injury and over a week later and its still hurting. No items sent to customers should harm them due to irresponsible people packing them and not giving a damn. This is the response ' 'Customers should be careful', no offer of compensation, apology that this happened'. Leekes you should be ashamed of this companies reputation, used to be professional but not anymore. This negligent packing of items caused me an injury and your not interested, for shame on you.”

Helpful Report

Posted 3 years ago

“We picked a front door with the help of Johnathan Briggs from the Hereford site. His input was very helpful. We had our stunning front door fitted by Chris and Luke for whom nothing was too much trouble. They were professional, cheery and tided up as they went. They pointed out a flaw in the side panel glass which they came and replaced a week later. Excellent representatives for Leekes.”

Helpful Report

Posted 3 years ago

“I dealt with the Kitchen Department, member of staff James Brannigan. He provided excellent advice and designed a top class kitchen which we will having fitted shortly. The advice and support were very professional; changes and queries were dealt with promptly and with no fuss. Nothing was too much trouble. I highly commend the service; if you're looking for a good quality kitchen I recommend Leekes.”

Helpful Report

Posted 4 years ago

“Bathroom suite: only ONE item fit for purpose! I ordered a full bathroom suite from Leekes, including all accessories and other fittings, so a substantial number of items. Out of all the items ordered from Leekes, ONLY ONE was correct! Everything else was either damaged, missing, or was the wrong colour or finish. Strangely, they also managed to send two toilet seats . . . maybe because you can never have enough?!? It’s hard to imagine how useless you have to be to get things this wrong!”

Helpful Report

Posted 4 years ago

“Just had my bathroom done walk in shower by Leeks Crooshands fitter was Gwyn who has done a Amazing jop. Thankyou Gwyn the boss Pauline & Mike”

Helpful Report

Posted 4 years ago

“A Staggering Mix of Incompetence and Arrogance! I used to be a very loyal customer of Leekes, but not any more . . . here’s why . . . (make yourself a cup of tea, this is a LONG list of serious problems!) Having spent around £10,000 in Leekes for a mix of furnishings, including delivery and assembly of all items, the following problems occurred: 1. Leekes forgot to deliver and fit the internal mirror for the wardrobe, then refused to return to fit it, leading me to have to fit it myself. Initially, they also refused to deliver the mirror, expecting me to collect it, even though I’d paid for delivery and fitting. 2. Delivered a damaged dining table twice, and then refused to return to assemble the third one. Once again I had to disassemble (because they had the cheek to ask for the damaged bits back!) and then reassemble the table myself at a time to suit their delivery drivers. It took 5 months after delivery of the first damaged table to get an undamaged one. 3. I pointed out the damage to the first dining table to the delivery driver, who refused to accept it was damaged despite it being plainly obvious, refused my rejection of the table, and just continued to assemble it. 4. Delivered an obviously damaged sideboard, then took 4 months to replace it. 5. Sold me curtains that turned out to be discontinued, and having taken full payment, then kept my money for 9 months without being honest about the curtains being discontinued. Despite me repeatedly asking what was going on, and Leekes making statements about a refund being available, they didn’t actually provide one until a Senior Manager became involved. Leekes then blamed me for not contacting them (which was untrue), and then claimed I was on holiday so they couldn’t give me a refund (holiday for 9 months??? Also untrue!). 6. Were late by over 2 hours for the first delivery, providing no update calls and no explanation. Leekes have still not provided any response whatsoever to this. 7. Were late by over 5 hours for the second delivery, eventually arriving after 10pm (yes, that 10:00 at night!), proceeded to disturb my neighbours, shouted and sounded the vehicle’s horn in the street in their attempts to find my house, and then further shouted in the street as they unloaded the van. I had to tell them to be quiet to avoid disturbing my neighbours (more than they already had!). Leekes have still not provided any response whatsoever to this. 8. Damaged all 6 dining chairs while assembling them, such that they all had to be replaced. On one of them, they somehow managed to twist off the end of an Allen key and leave it embedded in the bolt head! It left a sharp point on the underside of the chair base right where you’d put your hands to lift the chair, and would have easily cut a hand or finger that came into contact with it. Took 3 months to provide undamaged replacements. 9. Left my home and front garden littered with bits of cardboard, tape, and polystyrene. Trod mud into my light-coloured carpet that I had to scrub out. Leekes then disputed that this happened or was a problem despite being presented with photographic evidence. 10. Leekes also tried to blame ME for the time taken for THEM to provide replacements, saying I should have told them I wanted the replacements more quickly! Are they serious?!?!? As if all this wasn’t enough, the Store Manager repeatedly did not respond to telephone calls, messages left, or emails, and then claimed that he had, even when presented with the emails that had gone unresponded to! When I then escalated the complaint to the Managing Director, I received a very angry call from the Store Manager (clearly upset that I’d gone over his head), where he falsely accused me of dishonesty, did not even attempt to present any evidence to support his claims, refused to apologise, and refused to discuss any aspect of the complaint further. It seemed rather pointless of him to phone me, other than to have an angry rant to a customer about how he disliked me making a fully justified complaint and escalating it when he didn’t respond! It ended up being dealt with by the Financial Controller, who made the stunning statement that “we’ve spent too long on this already”, seemingly being clouded by arrogance and forgetting that Leekes had caused all the problems to start with! All I can say is that Leekes leadership seem to exist in some sort of parallel universe where they think their service is perfectly fine. It’s hard to understand how this level of blind arrogance is possible in the face of such plainly evident problems as described above. As I said at the start, I used to be a loyal Leekes customer, but never again, and I’d advise anyone thinking of buying anything from Leekes to think again . . . you could very easily end up regretting it and giving yourself a whole load of hassle! Note to Leekes: Please don’t bother adding the sort of pathetic pithy image-covering reply to this review that you usually do, offering “help” – it’s too late for that. Nothing you can add to this review excuses anything I’ve described above, and I’m confident that any reasonable person would see that, and would see straight through any response you provide.”

Helpful Report

Posted 4 years ago

“Christmas has come early, Amazing furniture that has made our home beautiful again. Thanks Leekes, we are all set for Christmas now. 2 lovely sofa's table and 6 chairs.”

Helpful Report

Posted 4 years ago

“I placed an order for a Denby set. The first parcel was Apparently delivered by Parcelforce and left in a safe location (my front garden In view of everyone) I go to check and it’s not there. (This is not Leekes fault) However!!! I make contact with Leekes via email as unfortunately they don’t have anyone covering Their phone lines. I get a reply 48 hours after sending my first email from a lady called Karen, telling me that they will send a replacement set out . But then felt the need to say in the email ( I’m Surprised that leaving it on the front garden is not a safe place) I feel like Karen was trying to get a dig in. Karen’s job isn’t to advice or give an opinion on what is and what isn’t a safe place when I never asked for her opinion. So the second parcel arrives from Parcelforce 3 days after they had it (again not Leekes fault) it wasn’t for a friend who works at Parcelforce I’d still be waiting on my parcel) So I open the box to find one of the bowls chipped !! I have emailed Karen twice now to raise this and I’ve yet to receive a response!! This is possibly one of the worst experience I have had as a customer both with Leekes and Parcelforce. All I want is my replacement bowl or my money back so I can shop else where ! Please tell Karen to email me back . Andrew prime”

Helpful Report

Posted 4 years ago

“Shocking customer service. An online order over a week late (nothing to do with the virus). The website doesn't communicate to the store, which don't communicate to customer teams, who don't communicate with their customer. Absolute shambles. Keep being told an order has been sent. Wait another 24 hours, nothing arrives. No one returns emails. Only call you back after you've called them. I guess this is why people use amazon prime!”

Helpful Report

Posted 4 years ago

“Conservatory still leaking 5 years on! Water in the electrics ,they do not care”

Helpful Report

Posted 4 years ago

“Our new kitchen supplied by Leekes of Melksham has recently been installed. Throughout the process of selection, ordering, design details and installation the Leekes kitchen consultant, Clare Dutton, was very informative, helpful and provided a professional service. We have been very satisfied with the service and recommend any future customers for kitchens to work with Clare”

Helpful Report

Posted 4 years ago

“It took over a year of turmoil before Leekes offered a mere £50 gesture of goodwill for the unacceptable customer service provided at the Cross Hands store. It is a myth that you pay extra at Leekes for good quality products and excellent customer service. -A number of patched up scuff marks were noticed on the kitchen cupboards following kitchen installation by a Leekes approved fitter. It then took over five months for the fitter to undertake a substandard correction of one of the panels which left the work surface splattered with paint. -We were left to insert all of the internal cupboard fittings ourselves and dispose of all the rubbish. -No protective covering was used during the kitchen installation. This led to our newly purchased vinyl flooring being scratched and damaged beyond repair. Please! Please! Please can everyone learn from our mistake. Save your money and avoid Leekes at all cost.”

Helpful Report

Posted 4 years ago

“Leeks of Talbot Green designed, delivered, fitted and commissioned our kitchen recently and we are giving 5 stars because from inception to completion all went well. Thanks to our designer Nick Hancock and facilitator Elaine Hillier we are now enjoying a modern, bespoke and well stocked facility.”

Helpful Report

Posted 4 years ago

“Avoid this Company. We chose Leekes to install a conservatory for us. From signing the Contract it took a year for the project to be finished. After Planning was approved we were told that they had underestimated the amount of groundworks required and they wanted to increase the price. We refused and after a delay work eventually started. However from then on the project was a catalogue of problems, a total lack of communication, tradesmen not turning up, jobs not being carried out to an acceptable standard, and delays in getting substandard work rectified. To cap it all minor damage was caused to our drive. It took a new Installation Manager two months or so to tie up the outstanding work. Although we are pleased with the final product we have accepted that some finishes are not as one would expect of a reputable company.”

Helpful Report

Posted 4 years ago

“Shelley at Melksham store was superb, thank you!”

Helpful Report

Posted 5 years ago

“Just getting the word out about how unfairly I've been treated by leekes. Ordered a door in August still waiting despite being told.it was ready in Oct. Speaking to management and they're unhelpful and not accepting any fault for poor comms or delays. Avoid them if you can.”

Helpful Report

Posted 5 years ago

“Poor customer service. Have been told for over a month that my order is due in 'next week' not sure how long they think a week is as middle of Oct to Dec isn't that. Customer service from shop floor to managers don't care and won't entertain you. No matter how often you chase them up. About and go to a competent company.”

Helpful Report

Posted 5 years ago

“Visited the bilston store today,found a dining table and chairs ,was told it was in stock with a few days delivery ....brilliant we thought,however there was a 20 week waiting list so we asked if we could buy the display model only to be told No as they needed it to take orders from .we were also going to buy a coffee table and a rug ,well mr leeks manager you lost a £1,200 sale ...feel free to get in touch”

Helpful Report

Posted 5 years ago

Leekes is rated 3.8 based on 304 reviews