Leekes Reviews

Name: Leekes
Rating: 3.80

3.8 Rating 298 Reviews

70 %

of reviewers recommend Leekes

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Metrics

3.8

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of furniture to chose from. Excellent service from their sales person (Elliot). Who was friendly, professional and extremely helpful.”

Helpful Report

Posted 7 years ago

“We had a new carpet laid down two weeks ago, and it is not as we expected! When you know nothing about carpets you would expect the employees trained on the carpet section to know more than you. Unfortunately the carpet they sold us was not what we had expected or discussed with them. We had carefully looked at the samples in store, talked with the colleagues at the store telling them what we did and did not want. The carpet was for the main areas of the house, downstairs walkway, stairs and landing and bedroom so it was important we got the carpet right for such locations. We discussed at length about the fact we did not want a carpet which would show every single movement, hoovering or walking, as these areas would be used the most and we wanted a carpet suitable for this. Due to us going to somewhere where they understood our requirements and telling us it would be suitable, to our horror when it was laid down it was not what we expected at all! We have now been trying for 2 weeks to talk to the manager at the Melksham branch where we purchased this from, and they still have not contacted us or come over. The smell was horrendous! No one at the store told us about the smell or gave us any warning of it, I have become nauseous and got headaches and now have had to move out of my bedroom due to this! Someone from the store came over to the house they day after, I described how I felt and how this was far from our expectations and she then only gave me a small slip of paper which warned of the type of carpet and the affects it can have on some people. Two weeks on and I’m still unable to be in my bedroom due to the way it makes me feel. If I knew about this before I would not have had it put in my room let alone the house. This customer service is truly unacceptable. When you go to a place in good will, hoping they would know more than you, and be able to advice wisely, only to palm you off, not get in contact, and not take any responsibility for misrepresenting something, is very unprofessional and we are truly dissatisfied and disappointed with the way this has been handled and now have a carpet which is unsuitable to live with!”

Helpful Report

Posted 7 years ago

“May we take this opportunity to truly thank Bev (Berry) in your Soft Furnishings Department for providing an exemplary service in arranging and guiding us through the purchase and fitting arrangements for curtains, venetian blinds, and carpets for our entire house. A really stress-free and enjoyable experience.”

Helpful Report

Posted 7 years ago

“Bev from the interior design team is always helpful. We're slowly redecorating our house and have gone for more expensive products for some rooms and more standard products for others - Bev is equally helpful for both circumstances and we've never felt under pressure to spend more than our budget and so have been back 4 or 5 times now! The curtains/blinds and furniture Bev has recommended is helping make our house into a home. Highly recommend using her service.”

Helpful Report

Posted 7 years ago

“Michelle served me today really went out of way to find pattern I wanted thank you for your great service”

Helpful Report

Posted 7 years ago

“Ordered £8K of double gazing. We found the installation manager rude to my wife when he turned up at the house with the fitters after we had complained about the quality of the fitting. He also sent me a fairly agressive email at the time of the complaint which I then phoned him to express my disspleasure of his tone. The making good around the windows was poor all previous DG I have had fitted would use a professional plaster to plaster around the sides. Leekes used the window fitters to do this, who tried to do their best. We had four windows fitted with vents, the vents are huge and look like something out of the 70's, two large screws can be seen through the vents. Never come across this before. The wrong door handle was fitted to one of the doors, they have been three times now to replace it, bringing the wrong handle every time. Fitters were excellent trying to help, the surveyor and the salesman were also good. The rest of the staff were rude and aggressive”

Helpful Report

Posted 7 years ago

“I found the perfect suite for me with the help from Elliot.”

Helpful Report

Posted 7 years ago

“Biggest mistake of our life to go to Leekes. Poorest bathroom installation you could ever imagine. Full of serious health and safety contraventions. Unusable and management don't care. Totally unhelpful! So stressful! Now battling to sort this out. 👎🏻”

Helpful Report

Posted 7 years ago

“Terrible decision to buy a kitchen from Leekes, and even worse not to insist on getting everything agreed in writing (quite normal not to, they tell me). Pleasant kitchen design consultation turned into a nightmare when the kitchen appliances agreed upon were substituted for cheaper Caple ones, the delivery driver was 3 hours late, the worktops didn't turn up at all. Their customer care is worse than non-existent and seems to consist largely of suggesting I'm lying, and passing me from person to person so i have to explain from scratch each time, in the hope in going to give up and go away. One of the worst decisions I've ever made, think twice before buying a kitchen here”

Helpful Report

Posted 7 years ago

“When looking for a new three piece suite we were undecided regarding the colour. Karen Thomas who is a furniture sales advisor was most helpful and patient even going as far as allowing me to put different colour cushions against different coloured suites in the store which allowed us to make up our mind regarding what colour to choose, we found Karen very pleasant and she gave us her undivided attention even when we were still dithering.”

Helpful Report

Posted 7 years ago

“Beverley from the lighting department at llantrisant is an asset to Leekes .we needed replacement fittings for our lights which we purchased 2years ago which she got and they were free of charge. Thank you Beverley .”

Helpful Report

Posted 7 years ago

“The Customer Service I received is second to none. The Sales Advisor matched my needs to exactly what I wanted with a full explanation and answered any questions we had. They were not distracted by anything else and gave us their total attention.”

Helpful Report

Posted 7 years ago

“I purchased a conservatory from Leekes Melksham, I knew they were more expensive than the competition but I thought I was buying into a quality product. The whole experience has been unbelievable, dreadful, shambolic, laughable. The build was supposed to be 6 to 8 weeks, they completed after 6 months. I say complete, the finished product felt like a second hand purchase but as I expended too much effort on this matter I have accepted the imperfections. I have lost too much time off work and spent too much effort on trying to deal with the resolution of the problems. If you are considering going to them to buy into the quality offering then please think again, Leekes prices imply a quality buy but Leekes deliverables demonstrate market stall training. Stephen James Leeke; your company has lost its old values, stop counting the profits for a short while and have a look at what is going on in Melksham!”

Helpful Report

Posted 7 years ago

“Andrew Davies at Llantrisant was extremely helpful”

Helpful Report

Posted 7 years ago

“Bathroom from leekes- worst decision of my life. Cost a fortune and whole experience was dreadful, bad design, wrong parts, parts not ordered etc. Nightmare fitting took 3 months due to ordering replacements due to faulty plumbing which caused flood. Still over a year on having problems and customer service is not good. Even store manager does not reply to emails for help. Wrote to directors but tepid response & passed me over to customer care. There is a manufacturing issue with units but i Am being reminded they don't make the bathrooms so excuse, excuse. i told them they don'tmake anything they sell but they are still responsible. Very strange attitude. Do not buy a bathroom from these people. Soundsthe same for kitchens”

Helpful Report

Posted 7 years ago

“Price promise and excellent customer service”

Helpful Report

Posted 7 years ago

“avoid the Coventry site, took them 3 months to get my table and chairs in for me, couldn't even be bothered to call us when they had arrived. pick them up on Sunday and oh what a surprise the chairs are all different one is broken and they off us shop soiled chairs as a replacement. they couldn't even refund us our money as the head office does allow them to do credits at the weekend, was told I would get a call this morning to sort out the refund, guess what no call as of yet and is 2.15 in the afternoon. s I take it I will have to either contact them or go to the shop again which is about 10 miles from my house.”

Helpful Report

Posted 7 years ago

“Just like to mention Karen in furniture was very helpful on sat April 22nd, getting a very heavy table in the car, with the ever so helpful josh too! Thankyou! Def recommend”

Helpful Report

Posted 7 years ago

“excellent customer service all round from the store yesterday, couldn't fault any of the departments that we visited.”

Helpful Report

Posted 7 years ago

“Leeks in Bilston furniture store try and AVOID some staff are more than helpfully and others I found quite rude and no customer skills at all!! The Manager's 2 males again they need to be trained how to talk to staff and members of the public, I have witnessed them being rude to there own staff treating them like dirt. I was due to spend in total £4500 in the furniture dept and bathrooms but the way the spoke to me, I will not be spending my money in Leeks in Bilston. Please send the Managers on training how to be polite and heldful to customers”

Helpful Report

Posted 7 years ago

Leekes is rated 3.8 based on 298 reviews