Leekes Reviews

Name: Leekes
Rating: 3.80

3.8 Rating 298 Reviews

70 %

of reviewers recommend Leekes

Company Reviews

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Metrics

3.8

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Elliot at Leekes today. Very helpful and pleasant to deal with.”

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Posted 7 years ago

“Went to look for a new sofa and we were helped by Elliot. He was very professional and friendly. We would return to Leekes in the future, and would recommend your customers ask for Elliot.”

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Posted 7 years ago

“Visited Llantrisant on Friday 6th October looking for a new mattress. Amy offered help and walked us around the very wide and bewildering choice available, listening to what we wanted and focusing us on the ones closest to what we needed. There was no selling pressure and Amy was very friendly, helping us to narrow down the choice and make sure we were happy. We left believing we had made the right choice, got a good deal and thoroughly enjoyed the experience. Many thanks to Amy for giving so much help.”

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Posted 7 years ago

“Visited Llantrisant on Thursday 5 Oct. Shelley was most helpful in a non-pushy way. Her cheery manner sent us on our way v happy customers. Hope the staff are appreciated by management.”

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Posted 7 years ago

“Well stocked”

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Posted 7 years ago

“Karen Thomas was excellent in helping us pick out our new furniture. Many thanks”

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Posted 7 years ago

“Very friendly store. Elliot was most helpful.”

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Posted 7 years ago

“I met with Shelly in the beds and bedroom furniture department. She was very pleasant, easy to talk with and had plenty of time to help me work through what I really wanted. She did not try to 'push me' at all and this approach was beneficial to her and the store. I felt very comfortable with Shelly and I am now waiting on my new goods to arrive. Thanks Shelly - a credit to Leekes!”

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Posted 7 years ago

“Dealt with Michelle at llantrisant branch and ordered furniture. She was very friendly informative and professional. She knew a lot about the product I was purchasing and made suggestions but notnoushy as some other assistants in various stores can be. Very pleased and will shop there again.”

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Posted 7 years ago

“popped in today at Llantrisant looking for a dining table was greeted with a big smile and hello off Michelle who told us if we need any help to give her a shout. After find what we wanted we went back to see Michelle who was very helpful and with no fuss gave us the paperwork we needed to pay at the till. most people like to complain about customer service if most stores had staff like Michelle there would be very few complaints please pass on our thanks to her. Wayne Edwards.”

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Posted 7 years ago

“Whilst looking at carpets in Llantrisant Leekes I spoke with a lady named Joyce, who advised me as I was looking to renew carpets and furniture throughout my home, I should consider making an appointment with Interior Designer, Bev Berry. A big thanks Joyce as having followed your advise I met up with Bev and I really appreciated all the help and advise Bev has been able to offer me. Bev you have been amazingly supportive and you are a credit to Leekes with all the help and advice and liaison with other departments. I have now placed my orders and found all the staff very helpful without being pushy. Karl in Furniture department dealt with all my questions and I felt supported when making my choices but in no way ever rushed into making a decision. He certainly was very helpful and nothing was too much trouble. Leekes Management I hope you appreciate the service your employees give day in day out to us customers. I hope when I take delivery of the goods in due course that I will find the service as good and will write another review once the orders are complete”

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Posted 7 years ago

“Great service from Elliot in the furniture department”

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Posted 7 years ago

“Michelle who served us was knowledgeable warm and very helpful”

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Posted 7 years ago

“very happy with our purchases from leekes. all the staff we dealt with were helpful, special thanks to bev berry who's attention to detail is exceptional, thanks bev for your help and patience, you are an asset to leekes.”

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Posted 7 years ago

“Had double glazed windows and doors fitted September 2015.If we had known how bad they would be fitted or how terrible their customer service is, we would never have touched them. Should have gone with our instincts. I can't write all the problems we have had because there are just too many to list. We are still getting issues fixed with them now. One being our front door which has been replaced 6 times. Another being our bathroom window handle, which was scratched & dented by them. The man turned up this week to replace the handle, (which has taken 5 months) but he turned up with the wrong colour, even though I took a picture & sent it over to Linda.. To name a few of the issues we had: Cracked windows installed Wrong colour handles Different sized vents Wrong size windows Wrong design windows Scratched/damaged windows Windows Installed incorrectly, ie, could see day light through the frame. Basically, screwed in the wrong way & pushed the window out. Window seals outside, one side would have a massive gap & the other side no space. The list goes on and on. We have been told by Leekes the installation was not good. Even when we had more issues they sent out the original window fitter, which I denied him access. He is apparently the fittings manager now....”

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Posted 7 years ago

“""I was looking for a new suite for my living room, Karen Thomas was extremely helpful, very knowledgeable and friendly. I bought new furniture there and then, which I am very happy about and look forward to receiving delivery in few weeks time. Thank you Karen for being so efficient.”

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Posted 7 years ago

“""Excellent service from Elliot in the furniture dept.”

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Posted 7 years ago

“""Good customer service with no heavy sell”

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Posted 7 years ago

“Excellent customer service from Elliot. Extremely helpful. Very happy with our visit today.”

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Posted 7 years ago

“Went to shop for wallpaper, and wandered into CLEARANCE FURNITURE a lady called KAREN served us re a dining table, and then went onto buy table and 6 chairs. She was absolutely amazing her customer service was the best I have ever had. The table in clearance had two chips on it, I still wanted it and she showed us the matching chairs, which I purchased . Such a lovely shopping experience thanks to the lovely Karen. A big thank you the table ans chairs were delivered yesterday and I am over the moon with them. With grateful thanks ALIZA LAMPREY. The table and chairs were called the STELLA RANGE. Also the boys that delivered were fantastic. ONE VERY HAPPY CUSTOMER.”

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Posted 7 years ago

Leekes is rated 3.8 based on 298 reviews