Lee Longlands Reviews

Name: Lee Longlands
Rating: 4.00

4.0 Rating 63 Reviews

75 %

of reviewers recommend Lee Longlands

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4.0

Based on 63 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Lee Longlands 5 star review on 9th September 2020

Liz Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“40% restocking fee is excessive. Inflexible and judgemental. Happy to sell overpriced and underwhelming furniture, but the charm rapidly disappears when it comes to returning your money. Damage to my house from attempted delivery still not fixed.”

Helpful Report

Posted 1 year ago

“Placed an order via the telephone with Emily Allsopp on Friday 3rd of February 2023. On Monday the 6th of February I decided to seek a refund and cancel the order. I called at 9AM no answer as they had not opened their telephone systems from the out of office voicemail. After ten mins they answered at 0910! Refused to issue refund due to manager approval. I kept chasing the entire day via phone and email. Made them aware of the “ The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” Emily called back at 1651! Apparently the management were in meetings all day. Unbelievable for a furniture retailer in my opinion! Refusing to issue a refund and trying offer me a credit note. I will provide updates going forward. A truly horrible company to deal with you have been warned. Proceed to deal with them at your peril. Don’t get blindsided by their prices.”

Helpful Report

Posted 1 year ago

“We had a mattress delivered today to our care home for an elderly resident who requested a specific mattress . The delivery chaps Lee & Will were fanatstic. Cheerful & smiling, extremely happy to help. Would highly recommend this company & especially these two happy chaps”

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Posted 1 year ago

“Very good service. Mark. Rhys”

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Posted 1 year ago

“Delivery by Tom & Alan of our Parker Knoll was effortless and carried out on time with minimum fuss and friendly efficiency.Well done and thanks for keeping us in the loop on progress of order.”

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Posted 2 years ago

“We had a delivery today of a sofa and two chairs. J and B arrived during our slot. The furniture was difficult to get into the house but they were cheerful and helpful at all times. Heroes actually. All packaging removed and taken away. Very polite but friendly. Excellent job.”

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Posted 2 years ago

“Thanks for such a good service 5 star service , helpful and jolly Thanks to Jonathan and Lee”

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Posted 2 years ago

“Pre - delivery phone calls received and delivery took place on day stated. On Monday 30th May 2022 we received a call from delivery team would deliver between 12 noon and 2pm - they arrived just before 12 noon. Richard and Alan were superb - just got on with the job and placed the 3 piece suite in position and were gone before 1pm. Very happy with the care and attention from Richard and Alan for our home and delivery of the suite. Thank You - Trevor Harker”

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Posted 2 years ago

“Had a delivery of furniture today Tony and Mark were efficient polite and respectful of my property Well done 👍”

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Posted 2 years ago

“Very good service and respect from delivery duo Tony & Mark.”

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Posted 2 years ago

“Amazing team here and made buying a sofa a great experience a special thank you to Leo the assistant manager. Look forward to enjoy the sofa when it arrives thanks again keep up the great work.”

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Posted 2 years ago

“Mark and John K just delivered my new chairs. They came within the 2 hour slot given and I was able to move the delivery date a week later than the date emailed due to work commitments. The chairs were unboxed and the cardboard taken away - they left the plastic on for me - at my request as the living room ceiling is about to be plastered and painted - but I look forward to the unwrapping them. Great and friendly service from store to delivery and Fluffy the snake even came out of his hide to say hi as the guys were fascinated by him. Thanks.”

Helpful Report

Posted 2 years ago

“Mark and John K delivered and fitted my sofa when I was told they would be at my property they took all the rubbish and left me with a very comfortable settee It was not there fault but it was not delivered in the time when I ordered it but with the Virus that was around the world I can't really can't complain about the time to have the ordered delivered”

Helpful Report

Posted 2 years ago

“Prompt telephone call leading to prompt delivery. Thank you Frank and John for your excellent service. Lee Longlands deserves five stars from start to finish. It was worth the wait for two beautiful chairs. Where else but Lee Longlands could you order furniture and end up talking about dogs!”

Helpful Report

Posted 2 years ago

“Tom and Will fitted our ottoman bed last Thursday and did an excellent job. Just waited a month for delivery which was a long time.”

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Posted 2 years ago

“Terrible quality sofas for the price I paid. I upgraded to sofa seat cushions to foam and have never sat on such an uncomfortable sofa. Customer service won’t do anything about it. Save your time and your money and shop elsewhere!!”

Helpful Report

Posted 2 years ago

“Ordered sofas x 2 10 Oct 21, phoned today to check progress told material not in stock till end of March 22!”

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Posted 2 years ago

“Out £1820 and sleeping on the floor. Ordered a bed frame and 2 bedside tables 6th July 21 with delivery before Xmas. 2 cancelled deliveries in December. Cancelled again on Jan and bed won’t be available until June/ July. Have tried customer service who send me to store, who send me to head office, who send me to store manager, who sent me to distributions and like the rest of the staff promised a call back which never happens! Please avoid them for your own sanity!!!!”

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Posted 2 years ago

“Both tony and mark were very professional very good service”

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Posted 2 years ago

“Bought bedroom furniture in September told a delivery of November no notification to say was going to be late until we phoned them, still waiting on delivery with no date , don’t believe their delivery dates .”

Helpful Report

Posted 3 years ago

Lee Longlands is rated 4.0 based on 63 reviews