Leisure Outlet Reviews

Name: Leisure Outlet
Rating: 1.44

1.4 Rating 144 Reviews

10 %

of reviewers recommend Leisure Outlet

Company Reviews

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Metrics

1.4

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Leisure Outlet 1 star review on 8th August 2021

George Muir

Leisure Outlet 1 star review on 5th August 2021

Suzanne

Leisure Outlet 1 star review on 12th August 2020

Anonymous

Anonymous // 01/01/2019

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“Please dont use this company, i ordered an awning over 4 weeks ago, delivery was about 4 days but still i have nothing, had to use motorhome on our holiday without the awning so for a family this caused a lot of logistical nightmares, they kept offering alternatives which would not fit the motorhome, i have asked 4 times for a refund but they seem to have gone deaf, disgraceful customer service”

Helpful Report

Posted 3 years ago

“Not taking anything away from the other posters. Ordered a bit of kit from them reluctantly, as I'd read the reviews, and they came up with the goods. I guess a busted watch gets it right twice a day. Hopefully they've rounded the corner...”

Helpful Report

Posted 3 years ago

“Waiting weeks for an adapter which was missing from my order of an expensive kayak. Instead of someone getting an adapter from stock and sending it to me I have to wait for them to get a lengthy reply from the 'manufacturer' then contact me. Impossible to contact by phone as I think they take the phone off the hook in the morning and put it back on at the end of the day when they are leaving. Ring-back not possible on this phone number - this says it all. My advice is to pay extra with another company and get better customer service, or set fire to your money in the garden as you will get more satisfaction from doing this. Stay away - you have been warned!!!!!!”

Helpful Report

Posted 3 years ago

“Please don't use this company they wont refund me £287.31 for a item that is not fit for purpose. please read all the bad reviews I wouldn't want anymore people to fall foul of this company”

Helpful Report

Posted 3 years ago

“Appalling Company to deal with! I say deal with through gritted teeth as you can’t actually speak to them - they could be just bots! Ordered an item no problem, still to receive it, offices are always closed emails go unanswered, no updates to what is going on. I wish I had read Google reviews before, rather than the manipulatable Trust Pilot reviews. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 3 years ago

“Waste of time, having used these in the past and being a local company I order some essential camping supplies caravan toilet roll amongst other items two weeks in advance of our trip. The delivery time is 3-5 working days over a week later and nothing has arrived. I receieved an email 5 days after my order stating that 3 items out of 6 (not the T-Rolls) were out of stock and that they were sorry and would refund. I assumed this means the 3 items (minor making up less than 10% of the order value), instead after checking the non delivery and the fact that DHL hadn't revieved the goods I discover that they cancelled the whole order and I have still not refunded. I have spent an hour chasing it this morning and at 12 midday on a working day their pre-recorded message says the office is closed, why have you gone out of business? Followed by emails to them and PayPal. The most frustrating aspect is their warehouse is 6 miles down the road, I wanted to support local business, what a mistake. Go Outdoors will now be getting an urgent visit.”

Helpful Report

Posted 3 years ago

“I ordered a Milenco 16" Motorhome Wheel Clamp (M16) and I received a milenco wraith wheel lock instead this might be fine if I had ordered this but now I’m stuck with a wheel lock that only fit a caravan I have tried to phone the number given on there website but it does not connect I have also emailed them and was given a case number I now have several case numbers now and I am no further forward this is the worst company I have had dealings with and wish I had seen there reviews before ordering I also ordered a Milenco Brake and Clutch Lock at the same time and have now been told it will not arrive till sept but I’m not holding out much hope of ever seeing this ? SO ANYONE READING THIS REVIEW DO NOT ORDER FROM THIS COMPANY AS THEY ARE ONLY INTERESTED IN YOUR MONEY WHICH IM STILL WAITING FOR AND OVER £ 200 POUNDS OUT OF POCKET”

Helpful Report

Posted 3 years ago

“On 29/07/21 I ordered a Maypole Caravan Top Cover plus acouple of cleaning products for a total of £77.24.Within a couple of days I received a delivery from Leisure Outlet but sadly instead of a caravan roof cover they had sent me a very nice portable gas BBQ! I,m sure this is great for burning sausages but is absolutely useless at keeping bird poo off the caravan roof!! I sent an email to them and quickly got an email reply with a case number and the threat not to send any chasers as this would put the query to the back of the queue!!As other reviewers have found the email is ignored and it is impossible to get through on the phone which just rings engaged a couple of times then cuts off! The only good news is that the roof cover I needed urgently was available on Amazon Prime at a cheaper price and arrived the next day.So I now have an unwanted portable gas BBQ costing(according to Leisure Outlet)£99.99 for the bargain price of £77.24!! CAVEAT EMPTOR!!This firm is incompetent,totally lacking in communications and customer service.Steer well clear off this disgrace of an organisation-YOU HAVE BEEN WARNED!”

Helpful Report

Posted 3 years ago

“Waited month for order. I emailed to cancel and asked for refund. Within 30 mins I received a email saying items despatched. These were the wrong items and they knew it!! Been trying to get a return and refund for over a week now. Line always busy or office shut. Absolutely no response to my emails. I believe this company has gone broke. DO NOT GIVE THEM ANY MONEY They are taking money under false pretences. I will be reporting them under the distance selling act and I suggest anyone who has the same problems do the same.”

Helpful Report

Posted 3 years ago

“Absolutely awefull! Ordered windbreak , when it came it was ripped . They sent another and that is also ripped!! Now I cannot get through on the phone and been trying 3 days!! Sent emails and don’t get any responses … do not recommend this company at all!”

Helpful Report

Posted 3 years ago

“Bought a porch sunncamp porch awning plus extra poles for sturdiness, second time up ripped along the seam, I explained this to them to be told that if they deem it to be a fault of mine ie: incorrect use I would have to pay them £15 just for them to look at it. So basically wasted £160 to use something twice very expensive”

Helpful Report

Posted 3 years ago

“Appalling company taken money says item in stock ,three weeks later still no goods . Sent numerous emails and phone calls to be told today they don't have the item to sell . Taking peoples money under false pretences. Steer clear of this company .”

Helpful Report

Posted 3 years ago

“The child's bicycle arrived with the front forks damaged in transit. They were bent and a local car mechanic straightened them = not that willingly but the bike was a birthday present. The mechanic said he wanted just £15 for the job and Leisure Outlet has not recompensed me. Shabby and hardly an honourable way to do business.”

Helpful Report

Posted 3 years ago

“Honestly appalled but this companies customer service! Ordered my daughter a bike from leisure outlet (just short of £300) at the beginning of May. Arrived in good time but arrived damaged. Mud guard at the front was split and paint missing. Advised they would replace mud guard and popped it on order. Never heard anything in May chased in June. Mud guard delivered end of June was the complete wrong colour, called again another was ordered. When this one arrived it was second hand damaged AND was the wrong colour!!! Was proposed another would be sent out next day. Never arrived chased AGAIN!!! And was greeted by a rude man on the phone who for some reason couldn’t understand my frustration!!! Arrived few days later WRONG COLOUR AGAIN AND WAS SECOND HAND DAMAGED!!! By this point I was done!!! One upset little girl and angry mum I demanded refund a d they could have the damaged bike back. Was told a box Would be sent out to rerun arriving Monday this week still nothing and nowhere closer to getting my £300 back as they won’t refund me until they have the bike. I also can’t afford to buy my daughter another bike until I receive a refund!!!!!! I would advise anyone to avoid this Company at all costs!!!!”

Helpful Report

Posted 3 years ago

“ZERO STARS Ordered Cadac Citi Chef 50 with accessories 2 weeks before my 50th birthday. The Cadac Citi Chef arrived late and the accessories still have not arrived one month later. Appalling service. Poor communications. Lie about when it is arriving.”

Helpful Report

Posted 3 years ago

“Absolutely appalling service and product ! Buyer beware their products are not fit for purpose and the warranty is false. Bought an item which fell apart within 2 months and they have made every excuse possible and refused to replace or refund .”

Helpful Report

Posted 3 years ago

“Ordered an awning was told 3 to 5 working days arrived on time haven't had time to put it up yet but all looks good up to now will update when I've actually put it up,the only downfall is no one to speak to as always engaged and automated responses to emails ,poor customer service but as I said 4 stars up to now but will update”

Helpful Report

Posted 3 years ago

“Ordered an awning and was told 5-7 days on the 10th day I rang and they said they couldn’t provide the goods I purchased and had no alternative, I had no email or communication before I rang and probably still wouldn’t know if I hadn’t rang them. Do your research they were. Quick to take the money but send you nothing, this is theft and false advertising, buyer beware of this company…”

Helpful Report

Posted 3 years ago

“ZERO STARS!!! I ordered a bike in April that was out of stock but promised by May 30th. No one got in contact with me once May 30th came and went, I had to chase it up only to find out it was delayed and wouldn’t arrive now until mid to late June. Again, the dates came and went with no word from them, I had to chase it up again. Annnd, true to form, the bike is delayed still!!! I’m told it will be here middle of July. I won’t hold my breath. They offered me a £25 gift certificate for the inconvenience twice but I have yet to receive it even though when I asked about it, I was told it would be available for me last week. Don’t bother with them unless you want a big pain in your a$$. :(”

Helpful Report

Posted 3 years ago

“We bought an air awning during lockdown and used it and second night awning tore. We contacted Leisure Outlet who told us that awning wasn't tensioned properly which we found amazing as they didn't see awning erected! We are seasoned campers with previous awning experience. This company did not help in any way; AWNING USED ONE NIGHT, second evening fault showed. Absolutely disgraceful aftercare service.”

Helpful Report

Posted 3 years ago

Leisure Outlet is rated 1.4 based on 144 reviews