Name: Leisure Outlet
Rating: 1.44

“I wanted a 'spare' part for a fiamma (for whom they are official agents) bike carrier but after numerous emails and phone calls they said "of course we can sell you a bike carrier". I will be taking any future business elsewhere. I'd of given them 0 stars if it was possible.”

Helpful Report

Posted 5 years ago

“Bought a Outdoor Revoution Cruz 6.0EX tent, after being informed by a sales advisor that the air beams were covered by the brands lifetime warranty. This was the main reason for purchasing this tent. Even though a card was included with the details to register this tent, it was not possible to register this model. When phoning Blue Diamond (outdoor revolution), I was told that this tent is not included. I then spoke to a sales advisor at leisure outlet who told me that they had been told by the supplier this tent was included, however the person who sold us the tent stated that he would have never told us that this tent included the lifetime warranty even though they are happy to put this query to outdoor revolution. This tent was mis sold to us and there is no rush or interest to get this sorted with the supplier. After taking your money there is no after sales customer service.”

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Posted 5 years ago

“I bought a bike on Saturday 27th April ..from ................. The next day on Sunday the 28th I cancelled the order, after that I received an email Saying my money was going to be refunded in the next five days. On Monday the 29th I received an email from DHL saying the bike is on the way to me, I called immediately to customer service and explained that the order was cancelled. customer services told me they will give me my money back after DHL return the bike . They also said they need to check the bike to see if everything is alright with it even though They already accepted the cancellation previously . As of now 9th of May I have neither received the refund to my card promised to me when I cancelled the order on the 28th nor have DHL actually delivered or attempted deliver the bike . As I cancelled the order within the terms of the law, which says if I make an order online and cancel within 14 days, I am entitled to a full refund . I have proof in an email that was sent to me when I cancelled the order confirming that I cancelled and they will return my money in five days. This has not been done as of today 9th of May, I have also made several phone calls to discuss the matter, all at the cost of my time and expense, to date there has been no transfer of funds to my account.”

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Posted 5 years ago

“I bought a bike on Saturday 27th April ..from ................. The next day on Sunday the 28th I cancelled the order, after that I received an email Saying my money was going to be refunded in the next five days. On Monday the 29th I received an email from DHL saying the bike is on the way to me, I called immediately to customer service and explained that the order was cancelled. customer services told me they will give me my money back after DHL return the bike . They also said they need to check the bike to see if everything is alright with it even though They already accepted the cancellation previously . As of now 9th of May I have neither received the refund to my card promised to me when I cancelled the order on the 28th nor have DHL actually delivered or attempted deliver the bike . As I cancelled the order within the terms of the law, which says if I make an order online and cancel within 14 days, I am entitled to a full refund . I have proof in an email that was sent to me when I cancelled the order confirming that I cancelled and they will return my money in five days. This has not been done as of today 9th of May, I have also made several phone calls to discuss the matter, all at the cost of my time and expense, to date there has been no transfer of funds to my account.”

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Posted 5 years ago

“My item arrived well within the stated time and was exactly as described. No problems at all.”

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Posted 5 years ago

“Excellent service couldn’t fault them ordered five items 3 in stock and 2 came from there supplier because of size... All arrived within 3 days of ordering couldn’t ask for a better service...”

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Posted 5 years ago

“I ordered a product and 1.5 days later received an email saying that the supplier was out of stock and I would get a refund. I called them and was told the supplier no longer stocks it, another company had taken all the stock from the supplier and they would refund me. I wanted my products, not the refund. They said they has nothing in stock. When I placed the order it was in stock but mysteriously there was no stock next day, not even one which I find strange. I asked to escalate it to a manager and the call centre refused saying that I could not get my product and speaking to a manager would not help. I said I wanted to complain but she refused to refer me to someone senior. I have never heard of such an excuse before that another shop finished all the products from the supplier, seeing that the item is sold by other shops and is clearly not on clearance, which they said it was on. They are full of lies and absolutely useless. WOULD NEVER EVER BUY FROM THEM. BEWARE”

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Posted 5 years ago

“Really don't understand the bad reviews here - all my experience with them have been first class. Delivery on time and goods in perfect condition. .”

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Posted 6 years ago

“I ordered an drive away awning and fixing fit for our vw campervan yesterday and everything arrived today. 24 hours service. Excellent. Very impressed with the person who placed the order for us.”

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Posted 6 years ago

“Purchased bike for my daughter, arrived heavily damaged, replacement bike turned up with damaged mudguard. Both bikes had nothing to attach the basket to the bike, weeks and weeks later after broken promises and lies, they tell me they can't do anything as they no longer stock the bike. Whatever you do DONT BUY FROM THIS COMPANY, I hope they go bust as they basically are thieves who take your money and send appalling products and rip customers off completely.”

Helpful Report

Posted 6 years ago

“I ordered an awning from Leisure outlet (Friday) before reading these reviews and I have to,confess I was then very worried as It was only twelve days before we headed to France for a fortnight. I contacted them (Monday) via the “Live Chat”to be told that the awning wasn’t in stock but was coming in later in the week. I was sceptical but needn’t have worried. A phone call on Thursday (answered first time) confirmed it was now in stock and I had my Awning delivered the following day. I had a good experience with Leisure Outlet and would definitely use them again.”

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Posted 6 years ago

“The Company is terrible, i ordered a awning and supposedly a free groundsheet, they said it would take 3-5 days, I emailed them twice no response, Rang them and was left on hold for ten minutes, no one answered, then i tried the live chat, The awning eventually did turn up, but the ground sheet did not, i have had conflicting excuses from them and false promises , they keep saying different things, So i am taking this further to get my refund, for the Groundsheet value”

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Posted 6 years ago

“What a diabolical company that I will be reporting to trading standards. If they offer it to you for free its too much. Don't be fooled into low prices. It will show you an estimated delivery date but they should say what year too as you will never get it on time as they don't have it in stock. They will take your money and then you get no contact, your goods wont turn up and you will have to wait forever to get your money back. Pay pal dispute will be opened asap. Send them an email. No reply. When you ring up Its not in and they don't know when it will be in. Or it is in and they will promise next day delivery but wont give you a tracking number. When again it doesn't turn up you then ring again and they say the paperwork had not been passed on. You ask for a refund and for this to be confirmed via email and still you get nothing. WTF is going on with them? Gloria and her team at Watchdog will be getting a copy of this shopping experience for sure. False advertising. Terrible customer service. Broken promises. Very slow to refund. Stay away at all costs. YOU HAVE BEEN WARNED BY ME AND MANY OTHERS! MINUS 500000000 STARS”

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Posted 6 years ago

“Ordered roof box. Told would be delayed so cancelled order and bought one elsewhere. Item turned uo. Took relentless phone calls to get it collected and refunded. Call centre appalling. No one ever phones back. Wasted hours on the phone over a 5 week period getting it sorted.useless”

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Posted 6 years ago

“BEWARE OF THIS COMPANY. Absolutely awful. 16th May - ordered online. Alarm bells rung as soon as I'd paid as all the website did was took payment (via paypal) without asking me for any contact or delivery details. I contacted them immediately to ensure they had the correct delivery address. I used 'Live chat' and it took 30 minutes to check they had my address. 24th May - no sign of the delivery. no communication from Leisure Outlet. Contacted them. Told stock arriving that day so would courier it out specially for me and it would arrive on 25th May. 4th June - no sign of the delivery. no communication from Leisure Outlet. Contacted them to cancel. They say refund within 2 working days. We'll see but I'm not holding my breath.... Do yourself a favour. Pay slightly more and buy from a proper company. Any good reviews this company has seem to be very short, two-line reviews with very little detail. Please - for your own sake - pay attention to the detailed reviews that are clearly written by real people.”

Helpful Report

Posted 6 years ago

“BEWARE OF THIS COMPANY. Absolutely awful. 16th May - ordered online. Alarm bells rung as soon as I'd paid as all the website did was took payment (via paypal) without asking me for any contact or delivery details. I contacted them immediately to ensure they had the correct delivery address. I used 'Live chat' and it took 30 minutes to check they had my address. 24th May - no sign of the delivery. no communication from Leisure Outlet. Contacted them. Told stock arriving that day so would courier it out specially for me and it would arrive on 25th May. 4th June - no sign of the delivery. no communication from Leisure Outlet. Contacted them to cancel. They say refund within 2 working days. We'll see but I'm not holding my breath.... Do yourself a favour. Pay slightly more and buy from a proper company. Any good reviews this company has seem to be very short, two-line reviews with very little detail. Please - for your own sake - pay attention to the detailed reviews that are clearly written by real people.”

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Posted 6 years ago

“Wish I had read the reviews before I placed my order. Paid by PayPal shall see if I can get a refund.as my order for 1 item is overdue. Not hard surely”

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Posted 6 years ago

“Totally rubbish company. Placed an order almost 2 weeks ago. Emailed them to find out when we would receive the order, but no reply. Phoned them several times and held for up to 15 mins at a time without getting through to anyone. Left voicemail requesting call back, but no reply. Finally managed to speak to someone today, to be told the items that we ordered are out of stock. A heads up a week ago would have been handy, then we could have ordered from elsewhere. Now it is too late before our holiday. Shocking service!”

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Posted 6 years ago

“Total joke of a company. They first shipped the wrong item, which happens. Then they denied that the item they advertise on their web site even exists, and offered me a refund. Then when I sent the item back they shipped the correct item (which now magically exists) which I had already ordered elsewhere.”

Helpful Report

Posted 6 years ago

“Absolute Shambles, took eight emails, a dozen phone calls and nearly a whole month to get a refund on a product which was delivered in a poor state of packaging. This product was £1000, was returned on the 16th of the month, and I wasn't refunded until the 10th of the following month. I ordered the product at the NEC Caravan show, thinking that it was a very reputable company. Will never use again.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Leisure Outlet Reviews