“I've just taken delivery of my new coffee table, and have to say I'm in love!! Beautiful craftmanship and delivered promptly with no issue. I was in the process of moving house when I placed this order so was fearful that there may be an issue with delivering to the correct address. I needn't have worried, the communication was fantastic and my delivery took place without a hitch”
“Ordered £2000 of garden furniture with a 3-5 working day delivery.
Had to chase delivery and was emailed it would be 2 November. Chased at lunchtime to see if they had an update and received a phone call from delivery company saying delivery would be tomorrow first thing. Took another day of work to wait for delivery wry to be called and told the van was broken.
Would highly recommend you don’t order from lemon pavilion, requested a refund so expect that will take weeks”
“DO NOT USE THIS COMPANY would be 0 stars if it was an option. wish I had read these reviews before placing an order. Placed order for an INSTOCK item with 3 days delivery. 30 days later no goods, no response to email, finally got through to a very polite customer service member who promised to follow up and call me the next day - NO Call, had email from them saying item out of stock and refund offered - NO REFUND made after 7 days, NO response to emails, tried numerous times to telephone - each time call disconnected. Will be making a complaint via Credit Card provider for non delivery and Nn refund”
“12 weeks from the date of my order and I still have a pile of plant supports delivered broken and bent.
I have never experienced frustration like this.
Lemon Pavilion have APPALLING customer communication and show no regard for delivering any kind of customer service
Do not think for one moment that you as a customer matter. If there are problems with your order you will be bitterly disappointed with the lack of regard.
They have the gall to send replacements and then INVOICE for them!!!
They are now pursuing ME for a double payment and refuse to collect their damaged items
The whole experience is massively upsetting, frustrating and time consuming. And please, don’t expect an apology. If you are able to contact them at all they will be very rude and shouty.”
“Terrible company - I cancelled my order with ing 14 days selling regulations as they had reduced the price of the goods before I received my item. No refund. Tried numerous times. They then sent the goods out 21 days later. I rejected the goods. Called numerous times to be told refund has been given but nothing received. Got an extremely rude member of staff today who would only say email in. No/one is answering emails. I am going to contact my bank tmrw and then will probably have to take action like numerous people on here have done. I wish I had seen these reviews before placing my order. I only have one star so could leave review.”
“Never received the Obelisk and ball we ordered. They sent an aerial photo of what looked like our address. Which didn’t prove the product had been delivered. Thought they were a reputable company obviously far from it. We have written and left messages to no avail and they assure us it was delivered though no signature from us or photo of product at the property just this aerial photo. Pretty sure they are not using drones to deliver items this large. Stay well clear they still have our money and we still have no product. Stay well clear of this company. I would suggest using Reading other reviews which sadly I didn’t prior to purchase of invisible product.”
“My goods arrived a month late damaged beyond recognition. So deformed I couldn’t even get them out of the package.
Lemon Pavilion will not answer my emails, will not return my phone calls and disconnect me from live chat
Now I see this is to be expected of them and I doubt I will get my money back.
Helen”
“I ordered a cottage arbour and it arrived within 3 days. It is really good quality and my husband assembled it and within an hour, we were sitting having a cup of tea in the sunshine. I love it!
The customer service from Lemon Pavilion is excellent, I will be ordering more from you!”
“This company is a scam. Do not order from. Made an order for a quick delivery (4-10 days). Went with them specifically because of the delivery time.20 days later and still waiting. they don't acknowledge emails or calls. I asked for a refund in the end, still waiting for some response.”
“CCJ Against Lemon Pavilion
I have today been notified of a CCJ in my favour against Pink Sky Trading Limited T/A Lemon Pavilion.
If you have lost out due to their sharp practices, their refusal to comply with Distant Selling Regulations, or their fictitious delivery dates then you too can take similar action. I am happy to provide any assistance I can.”
“I don’t know why I have given them 1 star. Awful company. I ordered a table & 2 chairs mid June, cost £500, I have still not received goods or my money back.. There was a 2 month delay which I accepted but this has gone on too long, I am contacting my bank and trading standards to get my money back. Beware of this lot”
“Taken over £400 on 1.7.2020 for a garden hut. Goods returned over almost a month ago and collected by the courier as they were absolutely shocking and flimsy - the hut originally was thrown over the garden gate!!! All the parts were loose in the package and as a result all the panels were scratched. Unbelievably poor quality.
Never had a refund and sent in excess of 10 emails. Awful experience. Never would I recommend this company. I am now contacting Halifax Bank to get my money back on a chargeback. Shocking on all levels. Today is the 12 September and still no refund. I am also contacting Trading Standards as this just the 74th day this company has taken a huge sum of money and will not refund.”
“I ordered a garden bench and it arrived super fast. The customer service team were superb at keeping me informed of the delivery time. I will be back for more of their lovely garden furniture.”
“I ordered a table & 2 chairs 2 months ago, still not received them and the money has been taken from my bank. They do not answer the phone and I only get a recording. I will ask for a refund but I have a sneaky feeling this will not be easy.
Do not order from them”
“Ordered with this company and paid more because of quick delivery dates of 2-5 days. Once the latest date expired chased up and found that order not expected to be even despatched in further 5 days!!!!!!!!!
Tried to cancel but unable to speak with a real person EXCEPT SALES who would only refer me to answering machine or emails, all of which were ignored.
cancellation not acknowledged just an email stating delivery was yesterday (really?).
This company is ont the cheapest by any stretch and tell lies about delivery dates just to get your business. Sales now refusing to take calls.
COVID-19 has been here for 5 months and if is still effecting your delivery dates then update your delivery schedule to be realistic. Other companies can manage!!”
“Awful company. Ordered a garden table as a Fathers Day Gift in early June for my 82 year old dad. Still hasn’t arrived over 30 days later. Asked for updates, got a standard email with no reference to my specific order. A week later no goods no refund and no update”
“I really would like to give them no stars at all, my order in April still hadn't arrived a month later, they blamed their courier service, I cancelled my order and after numerous emails still have not received my refund at the end of June, I have never had the misfortune to deal with such an incompetent company, and I emplore anyone not to have dealings with them or Buttercup farm or Pink sky trading as they are all the same companies!! Buyer Beware!!!”
“Very Happy. Ordered Venice Gazebo on 22May, received a response to my email of6 June asking for an update, and it was delivered yesterday. Now assembled and we are delighted with the product.”
