Lenwell Reviews

Name: Lenwell
Rating: 4.33

4.3 Rating 1,812 Reviews

86 %

of reviewers recommend Lenwell

Company Reviews

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Metrics

4.3

Based on 1,812 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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01582 616263

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lenwells: Luton I viewed the property with Abbey, who was very professional and helpful. Later on I also dealt with Richard, Malik, Jasmine and Tamara - who were all very polite and professional. The start of the rental had a few hiccups; inventory wasn't as it was sent to me, and when I sent photos and corrections this was never updated so upon checkout, caused issues. There was no tenant's insurance advertised in the advert nor was I told about it at any point and I sent emails confirming what I needed to pay inc deposit beforehand - still it wasn't mentioned. After I paid deposit I was given paperwork saying I had to get tenant's insurance. This was not advertised and therefore I contested it - I was then told it was not mandatory! Newcomers beware on this, extras that are not advertised or told about in the beginning should be raised as it is mis-advertising and misleading information. The agency they used to credit check me (Lettings Hub) were non responsive and then later on kept bugging me to take out insurances I did not need. After pleading with them to remove me from their database under GDPR 'right to be forgotten', and getting nowhere I ended up reporting them to the Information Commissioners Office, then the harassment finally stopped. In the actual letting there were a few minor issues, which when contact was made with Lenwell were dealt with, but pressure had to be put on sometimes. Abbey, Richard and Malik were polite and professional at all times - even in times when I wasn't 'calm' about the situation! There was an antisocial issue that was never dealt with correctly and I had to escalate to the council. Jasmine was dealing with this for me however not much was done and it continued. I did end up getting quite fed up at times and decided not to continue once the minimum term had ended. The area itself was lovely and neighbours friendly. All in all, they did the best they could but some things like upholding the law could have been improved. Check-out (with Tamara) was pretty straightforward and deposit was returned in good time. LL admin fees - def too much for the admin that is done behind it. Lettings hub credit checking agency used - rubbish! Could have done the checks themselves and saved the hassle and time wasted!”

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Posted 6 years ago

“The man was friendly enough and well spoken, shame how everyone seems to shun benefit tenants though. Thankyou for your politeness.”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Malik. It really means a lot to hear we are doing a good job. Rest assured Malik will be praised for these fantastic comments.

Posted 6 years ago

“Friendly and accommodating, thank you for the help”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“Nice and friendly ????????”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“Really straight forward”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“Was good to talk to Malik”

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Posted 6 years ago

“The agent was very friendly and nice.”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“I’m interested”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job

Posted 6 years ago

“Good conversation on the phone hope to find house to rent with you”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“Veryv”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“Hello! I have 2 childrens and hasbend. I and my hasbed working for controct. I Ingland lives 7 years but my hasbend 10.years.”

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Posted 6 years ago

“I like to do things”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Nicola. It really means a lot to hear we are doing a good job. Rest assured Nicola will be praised for these fantastic comments.

Posted 6 years ago

“Helpfully”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Wayne. It really means a lot to hear we are doing a good job. Rest assured Wayne will be praised for these fantastic comments.

Posted 6 years ago

“Call me”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“So far I been dealing with both abbie and kristal and honestly they have both been extremely helpful.”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Abbey and Kristal. It really means a lot to hear we are doing a good job. Rest assured Abbey and Kristal will be praised for these fantastic comments.

Posted 6 years ago

“Nice”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Courtney . It really means a lot to hear we are doing a good job. Rest assured Courtney will be praised for these fantastic comments.

Posted 6 years ago

“I am deaf hopefully someone will help me I am living with my friend for 5 months temporary got approved from Nhh”

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Posted 6 years ago

“Been using Lenwell as a landlord for nearly 10 years, much of which have been great level of service.”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“Good”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“Hello i spoke to one of your staff Sge was pleasant”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job

Posted 6 years ago

Lenwell is rated 4.3 based on 1,812 reviews