Leonard Buildings & Truck Accessories Reviews

Name: Leonard Buildings & Truck Accessories
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,052 Reviews

81 %

of reviewers recommend Leonard Buildings & Truck Accessories

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

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“Quick, clean and looked great!”

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Posted 5 years ago

“they were very pleasant,they got what I wanted and it looked great”

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Posted 5 years ago

“We Love our latest Leonard Lid, it is 2nd purchase from the Newbern, NC store. Both purchases were Great! But only one draw back, both Lids were installed a little off center and my husband corrected it himself. Jobs were done by two different installers so it is our belief that the problem stems from incorrect company training not any one individual installer. Please Note: If and when we purchase another Lid for a vehicle we Will Definitely purchase it from the same store again, we are that satisfied with the purchase.”

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Posted 5 years ago

“Love the hard tri~fold bed cover. Excellent quality and very easy to open and close. Little problem with my order the first delivery but was made right very quickly and because of the error they made it right with no instructions charge. Second purchase from Leonard’s and the first was a full cap for my Dodge Dakota. Loved it too and custom paint looked like new when I sold it after 13 years”

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Posted 5 years ago

“Installation took all day. Salesman said two hours”

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Posted 5 years ago

“My most recent purchase was a stack system for the truck bed. I was told it would be about a week for it to come in. At 1.5 weeks I called to find out it was never ordered. That supposedly corrected, I waited two more weeks, called again, and was told it would be in by Weds. The following Monday it still was not in. I was then told it would be in tomorrow, which it was, however, no one bothered to call me and tell me it was in so I found out Friday when I called again. 5-6 weeks to get a stack system installed. I purchased a camper top this past December and was told it would be 4-5 weeks to come in. 3 weeks in I called to see if I could add a roof rack. I was told they would check on where it was in production and get back to me. Never did. Called 3 or 4 more times over next two weeks with the same response but no one got back to me. Finally I went in to the store in person to get an answer just to find out that my camper top was already there and no one bothered to call me. This was at the two month mark. My first purchase was a car dolly. I never got the title. I asked about it when I made my camper top purchase. It was on a clip board hanging on the wall and no one bothered to call me or mail it to me. It had been hanging on that wall for almost a year and a half. It is understandable that items may take longer to get due to various circumstances, but not getting back to someone with a status when you item is overdue is just laziness and incompetence. Not telling someone that their item is in after they have waiting twice as long as it should have taken (TWICE) is ignorance and poor management. I will never do business with Leonards in New Bern, NC again.”

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Posted 5 years ago

“I'm satisfied with my trailer purchase, but follow-up customer service is lacking. I've called 4 times inquiring about my certificate of origin...it's been over 2 weeks. Currently I own a $3600 yard ornament since I can't register the trailer and get tags. Robert 910-624-1376”

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Posted 5 years ago

“We love our shed. It’s excellent quality. Also, Leonard’s customer service was amazing. The sales rep went above and beyond to ensure we got the shed we wanted when we needed it. The installation team were fantastic as well. They navigated a tight space to get the shed where we needed it in our yard. Highly recommend!”

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Posted 5 years ago

“Quick, went over all options for my product and was able to choose exactly what I needed without feeling like I forgot something or bought more than I needed”

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Posted 5 years ago

“Staff was excellent. Very knowledgeable, friendly, and easy to communicate. Would recommend to family and friends.”

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Posted 5 years ago

“I went on the Leonard Buildings & Truck Accessories website and research what I would like to purchase. I went to the local dealer told them what I wanted and they said they didn't have that exact model on the lot but they could get one brought to them in a couple days. I was shocked when the next day I got a call and said the trailer had been delivered and waiting for my pick up. I scheduled to have them install a braking system on my truck before I picked up the trailer. From the time I spoke to the manager until the day I picked up the trailer and drove off the lot was two days. In my book that was GREAT and quick. I would HIGHLY recommend Joseph Conigliaro and his team at the Winchester VA branch. Thank You for the GREAT customer service.”

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Posted 5 years ago

“Great Customer Service! Very helpful in choosing a product you will be happy with. And everyone is very knowledgeable about their products.”

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Posted 5 years ago

“The experience was complete. I was more than satisfied with the parts purchased, but it was much more than that. The customer service and installation was Five star "excellent".”

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Posted 5 years ago

“Edges hang over the sides of the bed a little more than expected. But overall satisfied”

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Posted 5 years ago

“Horrible experience at the one in Yorktown. Welded my cage on my trailer upside down and never satisfied me as a customer never kept me informed at all and never allowed me to tell them what i wanted they just did what they wanted and left me stuck with the trailer and i was very disappointed and sad part is i spent over 5k on two trailers.”

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Posted 5 years ago

“Ordered building kit. Came with wrong rafters. No shingles, missing to wood panels for roof, vents and light kit. Called and promised rush order. Arrived 13 days later after several calls. I am telling everyone I know to avoid your company!! I've been asked by the company to revise my review because they gave me a $500 refund. I STAND BY MY REVIEW. The fact is the money barely cover additional expenses I incurred due to the way I was treated and the inept Ness of the company. I ended up having to go out to buy more bolts for the door. I got twice as much siding as needed. Come on people. Get your act together! I will be posting negative reviews on all the sites I can find.”

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Posted 5 years ago

“Love the shed - the guy that installed it was great. The only issue we had was getting someone out to the house for the pre-site check - once that was done everything went smoothly.”

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Posted 5 years ago

“Great experience.”

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Posted 5 years ago

“We purchased a trailer a couple of months ago and it was. Great purchase and at a great price. Strongly recommend this company”

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Posted 5 years ago

“Truck cap didn't come in time. It was over 2 weeks late causing me a big hassle for a vacation I had coming up.”

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Posted 5 years ago

Leonard Buildings & Truck Accessories is rated 4.3 based on 1,052 reviews