Leonard Buildings & Truck Accessories Reviews

Name: Leonard Buildings & Truck Accessories
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,052 Reviews

81 %

of reviewers recommend Leonard Buildings & Truck Accessories

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

Write Your review

Tell us how Leonard Buildings & Truck Accessories made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Lenonard Trailers and Accessories! Quality built trailers!”

Helpful Report

Posted 5 years ago

“Excellent products and excellent work. I am very plased.”

Helpful Report

Posted 5 years ago

“Very caring associates”

Helpful Report

Posted 5 years ago

“Austin was a great help in getting us the storage shed we needed. He was able to get it to us when he had promised. It wa a positive experience and I would recommend Leonard to others.”

Helpful Report

Posted 5 years ago

“Best service I have had in who knows when. Tammy and Sam need to be commended on the way both care for the customer. This also drifts back to Mike & Joe in the service department. This was a pleasure all the way around. Have my business in the future plus will recommend to anyone. Just can't say enough and thanks!!! DON ALLEN”

Helpful Report

Posted 5 years ago

“Correct & efficient!”

Helpful Report

Posted 5 years ago

“The entire experience was a complete success Everyone in the process was very customer oriented and helpful A special thanks to the delivery man He took the time to make sure the placement of the shed was on point and level Thanks to all Great job”

Helpful Report

Posted 5 years ago

“Dear Mr. Pack, I’ve known of Leonard Buildings in Asheville for many years having grown up in the area. So when I went looking for a truck bed cover I stopped in to check on what Leonard’s had to offer. I ended up buying the Bak Revolver X4 due to its feature of laying flat and rolling up. My trouble started when I went into to have it installed! Thereafter, EVERY time it rained my bed got wet!! I went back 3 times for repairs and it STILL leaks. Not only was this quite frustrating to deal with by itself, but we were in the process of packing up to move to Washington state and I needed a dry truck bed to use in the move but that didn’t happen! Early in this process I had advised your Asheville personnel of my moving schedule, but that didn’t seem to affect their performance of correcting my problem. In fact, I don’t recall any Leaonard personnel actually apologizing for my having this problem of a leaking truck bed cover or for having to come back numerous times for corrective action. So here I am having moved to the Pacific Northwest in late 11/18 with a truck bed cover that not only leaked during our 3300 mile trip but continues to leak when it rains which is quite a lot! If nothing comes of this review then I guess my next step is to complain to BAK for resolution. Thank you for requesting this review. Sincerely, Bill Hamby”

Helpful Report

Posted 5 years ago

“Great customer service from Doug.”

Helpful Report

Posted 5 years ago

“Latch on right rear corner has never latched but I also have been too busy to stop by to let them fix it.”

Helpful Report

Posted 5 years ago

“Great service.”

Helpful Report

Posted 5 years ago

“Great products and great service..... Stands behind there products”

Helpful Report

Posted 5 years ago

“One of the latches broke on my soft cover within first 60 days with less than 20 times using it.”

Helpful Report

Posted 5 years ago

“Very helpful.highly recommend”

Helpful Report

Posted 5 years ago

“I had a truck bed cover installed and the rubber seal for around the tailgate. I stated in a previous review that the rubber seal was not installed correctly. I went to the store this morning and without any hesitation they replaced the seal for me. So glad that I purchased from a local company, supporting local employment. Way to go Leonard. The response I got is the way all companies need to respond. Thanks again.”

Helpful Report

Posted 5 years ago

“The sale person was very helpful,let me take all the needed to make my decision”

Helpful Report

Posted 5 years ago

“the installers were smokers and my truck, smelled of cigarette smoke for several days, had to go back several times due to window rattle in new top, window was replaced and it still rattles. had to take days off from work to keep returning.”

Helpful Report

Posted 5 years ago

“Great people to work with Brandon deserves a raise and a promotion he does a excellent job”

Helpful Report

Posted 5 years ago

“Horrible! I wrote a complaint to your HQ and nothing. Horrible service and product was damaged and rusting already. For 500 dollars I'm completely unsatisfied!”

Helpful Report

Posted 5 years ago

“I bought a storage shed about two months ago. The customer service was great. The shed was just what I was looking for. Thanks so much for the wonderful purchasing experience.”

Helpful Report

Posted 5 years ago

Leonard Buildings & Truck Accessories is rated 4.3 based on 1,052 reviews