Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 862 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

Write Your review

Tell us how Leon Cycle Australia and New Zealand made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My LONDON + arrived in good time, no assembly problems, a slight issue with a pedal, sorted with a replacement from Leon. The machine perfoms well, 88Km + around my area, (hilly). A great hill climber.”

Helpful Report

Posted 1 year ago

“Very prompt delivery, excellent response rate and high end products at a very affordable price point.”

Leon Cycle Australia and New Zealand 5 star review on 27th April 2023

Helpful Report

Posted 1 year ago

“A bit early to write a review in my book on my recently purchased Moscow Plus 27.5 but so far I am very happy with it after 100 plus klms. I decided after assembling the 29" that it was too big and Shane at the store was happy to swap for a 27.5" before I rode it. My wife's Milano which we bought in Nov 2020 has been great, our only regret was not buying the Milano Plus for the hydraulic brakes. The bikes certainly flatten any hills, and the power assist is easily adjustable. Great Value.”

Leon Cycle Australia and New Zealand 5 star review on 25th April 2023

Helpful Report

Posted 1 year ago

“Bought Milano + on sale then a second one for my wife a week later on Easter special. Great bikes at great savings. Would be good to be able to have wider choice of colour and size in store (Adelaide).”

Helpful Report

Posted 1 year ago

“I purchased Folding Bike ET-Cycle, F720, 720 Wh, from Richmond store, good service. I have done over 600 km now. The experience, - Good quality - Very stable and manageable for weight about 34 Kg - Range 130 to 150 Km on PAS 2 to 3.( Higher PAS , lower range ) - Strong response from motor. - Possible the best in this category ( I tested many others before bought this one) - Has a Throttle, WHICH IS A MUST, to avoid sometimes dangerous situations. - Charging time appr. 5hrs. when battery on zero. - Strongly recommended, from my experience. Remark: would be good to have Steering Lock similar to the cars.”

Helpful Report

Posted 1 year ago

“I purchased two electric bikes from Leon cycles in Malaga, Western Australia. The guys were extremely helpful in showing all the different features on different bikes. After purchase help and service has been great. Thanks guys much appreciated.”

Leon Cycle Australia and New Zealand 5 star review on 4th April 2023

Helpful Report

Posted 1 year ago

“Many thanks for your advice and prompt response and delivery of the sprocket. Much appreciated.”

Helpful Report

Posted 1 year ago

“great after-hours service. Shane went over the top to assist but the throttle from the new off-road kit was faulty so I had to take the bike to a Leon Cycles dealer who installed a new throttle at a cost of $30.00 to me along with the $70.00 diagnostic fee. I am still happy with the service received.”

Helpful Report

Posted 1 year ago

“NCM Milano battery delivered promptly”

Helpful Report

Posted 1 year ago

“Everything was great, great product and just on time. Easy to put together. Thinking of buying more products if I get a good discount.”

Helpful Report

Posted 1 year ago

“Easy order process. Delivery time as promised. Very happy with service.”

Helpful Report

Posted 1 year ago

“Excellent service from Leons Cycles had a wrong part supplied with the right part posted for free thanku”

Helpful Report

Posted 1 year ago

“Leon Cycle Australia is a fantastic online bike shop that truly cares about its customers. Recently, I had an issue with a part on my NCM Moscow Plus breaking while riding, but the customer support team was incredibly easy to chat with and quickly resolved the issue by providing me with a free replacement part. I've purchased multiple items from this shop in the past and have always been impressed with their high-quality products and excellent customer service. Thanks to their helpful team, I can confidently say that I will be a loyal customer for years to come. I highly recommend Leon Cycle Australia to anyone looking for a reliable and trustworthy online bike shop.”

Helpful Report

Posted 1 year ago

“Took way too long to get here.”

Helpful Report

Posted 1 year ago

“Customer service resolved all my concerns before buying. However, it would be much better if the website provide technical details on some of their products.”

Helpful Report

Posted 1 year ago

“It would be nice to actually receive the part that is fully paid for instead of it sitting in the Warehouse still!!! Numerous phone calls to follow up but nobody is available, can’t even leave a message. Terrible service! I might cancel the payment and buy from overseas, the part will be cheaper and probably get here sooner. Very unhappy customer.”

Helpful Report

Posted 1 year ago

“Great service from Phil,5 out 5.”

Helpful Report

Posted 1 year ago

“Thanks guys bike like new again see u soon”

Helpful Report

Posted 1 year ago

“I recently purchased an NCM Milano from the Richmond Vic, shop. The service was excellent and having had the bike for about 4 weeks now am enjoying the experience that the Electric function provides on the hilly roads near our home. The `step through` is enabling my wife to also share the experience. GS Anglesea”

Helpful Report

Posted 1 year ago

“My grandson’s bike kickstand needed attention so we went to Leon Cycle SA on Flinders Street. Ashton welcomed us at the door and immediately said, “We’ll fix that.” Ashton included four-year-old Jasper in the operation, and within a minute or two all was good. Ashton is the type of employee that is ‘gold’. He did not charge us and walked us out the door together. What a pleasant man. Thanks heaps, Ashton.”

Helpful Report

Posted 1 year ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 862 reviews