Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 862 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got no help I asked about a daskit but got no answer just Keeps asking for my bank details”

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Posted 1 year ago

“Great bike… very fast delivery, and the free second battery was a bonus.”

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Posted 1 year ago

“Love our bikes, but also wanted to give a shout-out to Phil at Leon Cycles in Malaga. He has been SO good right from the start with the way he asked us about what we wanted from our bikes so we could choose the right ones. I had my heart set on a particular bike, but the questions he asked steered me in a better direction. Also, the aftersales service has been great with them servicing both bikes and answering my many questions! :-)”

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Posted 1 year ago

“I love this bike, it’s light weight but sturdy and has great pedal assist options depending on how much assistance you want at any given time. It also has a button that acts as an accelerator to give a bit of a power thrust when you need which is great on hills or to help avoid a collision or just if you want a turbo charge. The seat and riding position are super comfortable as well and the bike looks great. The battery last really well. I ride 15 minutes to work and the same home and the battery power bar doesn’t move. Haven’t tested how long it lasts but so far meets my commuting needs. My only suggestion would be for a better back rack. It’s ok but sometimes the back of my shoes hit my pannier bag when pedaling but I can position the bag so this does happed, it’s a minor thing I love riding this bike and am very happy with my purchase.”

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Posted 1 year ago

“I have a problem I purchased a Moscow plus on the provision of getting a second battery redemption before the sale had finished after asking the seller I still haven't heard anything I am happy with the bike but I also had other options now I want my battery”

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Posted 1 year ago

“We purchased two ncm m3 moscows Mtb 29 inch and the 27.5 inch and what can i say, i did a lot of research about ebikes and wanted something that my partner and I could ride together touring and some off-road trails as well, these bikes look awesome, built strong and wow the battery life is so good and e-bike assist is fantastic. They're not cheap-made bikes, they have done a great job in building this bike. Leon Cycles support is what other companies should strive to be like, as they help me we all my questions etc and concerns about owning an e-bike. I don't normally review companies but I had to for leon cycles as I feel like they manage their business like I manage my business and are genuinely committed to quality, customer service and satisfaction. I understand all businesses need to make money but they need to look after their customers with great products and after service and Guess what Leon Cycles are doing this and doing it well, Thanks So Much Leon Cycles.”

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Posted 1 year ago

“Milano plus and Milano E bike was purchased on Dec 17 2022.love the bike for a entry level E Bike but the customer service needs a bit of upgrading as the front light wire came off at the circuit board and to my dismay they said they couldn’t replace a 40$ light as it’s not covered… if I dropped or fell on the bike and damaged it I can understand completely but a wire coming off the circuit board…Really… anyway I would think twice about buying from this company as they don’t obviously care about repeat business and from my point of view telling other people about this brand and company won’t be favourable….”

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Posted 1 year ago

“As always they just provide excellent service”

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Posted 1 year ago

“A smooth transaction all good”

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Posted 1 year ago

“Fantastic smooth and and accurate”

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Posted 1 year ago

“NCM Milano owner, 7 months old, 800km. I have now had 7 spokes break in the rear wheel. The changes the mechanic has made/ suggested have ranged from lowering tire pressure, not using panniers, not using top 2 assist settings and the final straw was when I was asked to change the roads I use to commute to work. It's a shame as apart from the spoke issue, I really enjoy the bike but I am now bringing the bike back to get fixed every 2 weeks and being charged for it. That is not sustainable so I am going to sell the bike, lose about $800 on the resale and buy something better quality. I cannot recommend this bike and I won't be dealing with Leon again. This opinion will be expressed to every other human I meet that is interested in ebikes. Buy quality first time, not worth cutting corners.”

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Posted 1 year ago

“Actually I need to talk to someone about this product I purchased because it doesn't seem to work 100% of the time. David 0415493690”

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Posted 1 year ago

“Easy to order online and prompt delivery”

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Posted 1 year ago

“had a moscow for 2 yrs now clocked over 1200kms only on dirt roads etc tyres only needed replacing went to tubeless and normal maintenance, i weigh 105 kgs so its had a tuff time and runs great”

Leon Cycle Australia and New Zealand 5 star review on 21st July 2023

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Extremely happy with my purchase. The customer support staff were very helpful. Superfast delivery of the bike. Received my bike next day. Thoroughly recommended.”

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Posted 1 year ago

“Did not receive the bike within the last 2 weeks.”

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Posted 1 year ago

“We got the 2 bikes pretty fast, they where assembled and needed only a little bit of work to get going. We've done about 20km so far and are very happy with the quality and the batteries. Thank you”

Leon Cycle Australia and New Zealand 5 star review on 14th July 2023

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Posted 1 year ago

“Leon cycles are very easy to deal with. Answered all of my questions via Messenger chat, with a super fast response times. Items arrived in about 3-4 days (to NSW). Great service. Thanks Leon cycles!”

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Posted 1 year ago

“Quick response and quick delivery. All good.”

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Posted 1 year ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 862 reviews