Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 903 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, remarkable door to door delivery times from payment settlement . Easy assembly . Follow the instructions. Check for tightness at all points after a few rides . Thank you”

Leon Cycle Australia and New Zealand 5 star review on 1st December 2022

Helpful Report

Posted 2 years ago

“Gary and Phil never fail to amaze me. I have now purchased 3 ET bikes from them. While we were waiting for the third one to arrive they lent me an ET1000 for my wife to use until her ET720 arrived. This is generally unheard of out there in retail land. If there is an annual Leon Cycle award then Gary and Phil would certainly deserve to get it for truly outstanding 'above-and-beyond' customer service. The level of service they provide is sadly lacking in the public service arena these days but the service provided at the WA Malaga store is to be applauded. I would also like to give Phil an extra shout-out for his level of personal customer care which should be used as a benchmark for customer service training. (By the way Phil, thanks for the cheesecake, and the Luma folding lock works a treat). If you want to experience what exceptional customer service is, get your next bike from the guys at Leon Cycle Malaga WA! Kevin Tipene. PS: I just love my ET1000 :-)”

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Posted 2 years ago

“Great Service”

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Posted 2 years ago

“Very happy with my Moscow bike. Well worth the upgrade in model for hydraulic brakes. Selling the car!!”

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Posted 2 years ago

“We were very impressed with the quality of our service consultant. His level of knowledge and customer service were excellent.”

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Posted 2 years ago

“Item was exactly what I expected and it was shipped on time.”

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Posted 2 years ago

“Reliable company. Have shopped with them many times. Good prices , quick shipping and trustworthy. Highly recommended.”

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Posted 2 years ago

“I bought a moscow and its a wonderful and strong bike! Good quality”

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Posted 2 years ago

“Great service everything went well.”

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Posted 2 years ago

““Very good” isn’t a high enough grade for these guys they are brilliant ! We have now bought 2 Moscow’s off them and have nothing but praise for the whole of both transactions. Also have just had a small problem with the 26in we bought, Leon’s we’re fast and efficient in getting it sorted for us If your looking at getting an electric bike definitely go see these guys you wont regret it Regards Aaron and Tracy”

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Posted 2 years ago

“We ended up with the C5 after testing a couple of models. Great lightweight bike perfect for city riding and commuting. The team at Leon were great during the sale process and organised delivery from interstate. Highly recommend.”

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Posted 2 years ago

“Everything we could want in an e bike. Exceptional knowledge and service”

Leon Cycle Australia and New Zealand 5 star review on 26th October 2022

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Posted 2 years ago

“The racks fitted well and we're most happy with the lights. Delivery was extremely fast and efficient.”

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Posted 2 years ago

“Very good company to deal with excellent service have no problems dealing with this company”

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Posted 2 years ago

“Very quick delivery thanks”

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Posted 2 years ago

“We bought 2 x Milano T3 E-Trekking bikes. The bikes and customer service from Leon Cycle are amazing.”

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Posted 2 years ago

“I bought the NCM Milano 16volt model Xmas 2019. Since having the bike I have ridden in excess of 3000 miles, the bike still runs like new and totally delighted with it. I would recommend NCM Bikes all the time as they are so reliable.”

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Posted 2 years ago

“I bought a conversion kit for my bicycle last year from Shane at Leon Cycle Support. Before deciding to make the purchase, Shane politely and carefully answered all of my questions. He gave honest advice. I am extremely satisfied with way that the conversion kit has transformed my ride. I get far more exercise now than before, because the motor has so much torque it pulls like a freight train up the hills. Quite amazing for a street legal device. Recently I had a problem with a display. I contacted Shane to explain the problem. He went above and beyond my expectations to sort the problem out. An exact replacement wasn't available due to supply shortages, so he sent out a temporary unit to hold things over until the part became available. Ultimately he was able to source the part through a colleague. It was sent by courier as soon as he got it. Excellent service, Shane. Thank you for doing your job so well.”

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Posted 2 years ago

“The customer service from Leon Cycle is amazing. Thanks to Shane for going above and beyond with sourcing accessories.”

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Posted 2 years ago

“I had an issue with my F720. Te at Leon Cycles Enmore repaired it no dramas. We bought 2 x F720’s 12 months ago & they are great for getting around our South Coast town.”

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Posted 2 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 903 reviews