Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 903 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was cancelled and refunded without even telling me and then 2 days later my card details were used to make unauthorised transactions.”

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Posted 1 year ago

“It would be nice to actually receive the part that is fully paid for instead of it sitting in the Warehouse still!!! Numerous phone calls to follow up but nobody is available, can’t even leave a message. Terrible service! I might cancel the payment and buy from overseas, the part will be cheaper and probably get here sooner. Very unhappy customer.”

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Posted 2 years ago

“Ordered a battery from Leon. Took three days for them to action the order, now has been 30 days and still not received. Leon make no effort to find the item saying its the couriers fault.”

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Posted 2 years ago

“All connected up and Doesn’t work, not sure why?”

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Posted 2 years ago

“I purchased an Ebike Battery charger and despite receiving an email informing me that my parcel had been delivered my order never showed up. I reached out to Leon Cycle to be informed that they were opening an investigation into the location of my parcel. They determined the item had been lost in transit. HOWEVER, without even contacting me to ask me what I would like to do given this situation, after I had ALREADY purchased another battery charger from elsewhere after this hassle, they simply sent me another one for which I now presumably am going to have the hassle of having to return and pay for said return. Incredibly poor customer service and unfortunately a terrible experience purchasing with this company. If a Leon Cycles team member reads this and would like to reach out to rectify this issue that would be excellent.”

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Posted 2 years ago

“test”

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Posted 2 years ago

“Not yet received”

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Posted 2 years ago

“Very disappointed with my experience sold me a bike they didn't have in stock instead of refunding me sourced a bike from somewhere else it's been a couple of weeks now and still no bike yeah real happy thanks”

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Posted 2 years ago

“What customer service? Mucked around!! Sent used shop bike as new bike. Just don't care about customer.!! Word of mouth in N.Z Will sort this crowd out...”

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Posted 2 years ago

“I still haven’t received item??????!”

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Posted 2 years ago

“I have not yet received the order of tyre inner tubes”

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Posted 2 years ago

“Should have been covered under warranty !!”

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Posted 3 years ago

“I purchased an e-bike on 31/12/21 which was meant to be delivered by 10/1/22 but is now 4 days late. I requested updates in respect to delivery but was not given any definite response. I am moving houses within the week so I requested to cancel the order but now it seems the support team is ignoring my emails.”

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Posted 3 years ago

“I've asked multiple times for the nipple that goes with the spoke. Have received spokes on 2 occasions but still no nipple to install and repair my bike. My bicyle is now broke for 2 months with no solution in sight.”

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Posted 3 years ago

“Hi guys at this point, I have only received 1 bike . So it’s a bit hard to review my purchases. Cheers Clemo”

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Posted 3 years ago

“I ordered some parts over one month ago and have still not received them? The shipping company could not locate a major university address and then quietly returned my shipment to the distributor without informing me. Essentially, I had to chase up the shipping company and then email Leon Cycles who then informed me I should chase it up with the shipping company. Confusing and disorganided. Over one month to get a delivery from Melbourne to Sydney and still waiting...”

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Posted 3 years ago

“I ordered a bike rack for my bike for the Moscow Electric bike. The checkout would not allow me to add delivery address which was a post office collection. I emailed them immediately to amend my order and add delivery address and acknowledge it. Of course I heard nothing and it was delivered to my home address and just left by the front door in a tacky old box. When I opened the box, there was no invoice, instructions (not that they are really needed) and most importantly no screws to attach it to my bike! Now have to go to a hardware store to try and buy the right sized screws… At the price they charged, not good enough”

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Posted 3 years ago

“I ordered my Controller on 19 Sep and I should receive it on 22 Sep. Today is 7 October. I know there are some delays because of covid 19 but 16 days delay??? Please investigate my order 18INV17689. My bike is out of service for three weeks now.”

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Posted 3 years ago

“Good product and super fast delivery!”

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Posted 3 years ago

“Purchased 2 E bikes Moscow 26 and a Moscow 29 Plus, on pick up the Moscow Plus was not checked over and on the cycle home gears were not adjusted so jumping out of gear shutting off the motor. Brakes were juddering and squealing very ineffective too. Returned a few days later to fix up but only adjusted the gears, cleaned the brake discs which did not work. Still juddering and squealing not very effective brakes. Emailed Leon Cycles Australia about the issue and only reply was "Thanks for the feedback" Disappointed brakes are not a priority for a heavy Ebike”

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 903 reviews