Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 862 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are of good quality and postage is excellent. Prices are also very competitive.”

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Posted 3 years ago

“Great customer service; very happy with the two new bike we boght.”

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Posted 3 years ago

“Recently bought two Prague electric bikes for myself and my wife. So happy with the service, the communication was great. The bikes are so impressive and easy to put together. Overall a really great experience!”

Leon Cycle Australia and New Zealand 5 star review on 28th July 2021

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Posted 3 years ago

“A friend on mine did a lot of online research and eventually ordered a Leon for his wife. (He picked a rideup1 for himself). He paid more for his bike, but said that all in all, they were most pleased with the Leon. I based my decision on his, and ordered my significant other a Leon while i spent a few thousand more and paid for a VERY trick bike with dual motors..38mph etc...now i have waited 3 months for mine when my partners bike arrived in only 5 days (shipped across the US 3000 miles). The Leon 720 is pretty awesome...i was very impressed as was my Girl (the recipient). I just received my 4th email from the company i ordered my bike from and it said i would be put out another month plus..i canceled and they were cool and refunded my money. I immediately purchased the 1000w Leon...had immediate confirmation and will get my new bike in 4 days. I love the bike we already received and mine will only be better. I cant wait..and so far i give Leon's bikes a total 5 star!”

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Posted 3 years ago

“My wife just tried calling 3 times in order to get more information on their products and no answer, no option to leave a message it just rang for awhile and then hung up. This is definitely not a great first impression. Oh well, guess we’re just going to have to take our business elsewhere.”

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Posted 3 years ago

Are you trying to contact Leon Cycle Australia? Leon Cycle Australia landline number is (03) 9069 5443. Leon Cycle Australia also have a WhatsApp number you can message at 0490389614.

Posted 3 years ago

“I am 55 yrs old and I am so glad I made this decision. I feel like a kid again. I recently lost my drivers licence, and it was a blessing in disguise, because now I'm being active. Knowing that I have that extra security of having the motor to assist me going the distance and uphills without the anxiety, gives me more confidence. It was the best decision. Angelic”

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Posted 3 years ago

“Have ordered a bike from you and just received info about delivery from tnt.. But you have given incorrect postcode details.. Tnt will only deliver to the postcode stated.. I have emailed you twice and have had no reply.. So the bike will go to wrong address hopefully the people there will be honest and not except .. But that still doesn't get me the bike..”

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Posted 3 years ago

“Easy to deal with and item delivered quickly”

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Posted 3 years ago

“Very good. Very quick delivery. Have had 8 bikes so far from Leon and all turned up within days of order (country SA) and assembly was very strait forward and all parts present. Quality of the NCM product is very good.”

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Posted 3 years ago

“Pessimo venditore! Nessuna assistenza post vendita. Ho acquistato il modello Venice con un problema di progettazione che determina la rottura continua dei raggi . Qualsiasi rivenditore serio avrebbe imposto una sorta di “richiamo” per questi modelli difettosi (a proprie spese) invece non attuano alcuna garanzia sui raggi e vi troverete a dover buttare la bici perché inutilizzabile o a dover spendere 200 euro per cambiare i raggi (mettendoli più grossi) e soprattutto posizionandoli in maniera corretta. VERGOGNA ! …. Sconsiglio l’acquisto”

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Posted 3 years ago

“Fantastic bike, have had it now for over a year. Quality product.very powerful. You still get a good work out if you want, but have the power there to use. I am 68 years old now, so it is perfect for me to get out and about to keep fit. Goes up hills without having a heart attack at the top.I am 6’ 4” and the 29” model is perfect for me.I enjoy the bike, and my wife has the 27” model, it got her into cycling again too. You have to try one to believe it.so thanks leoncycle for an excellent product!!!!”

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Posted 3 years ago

“galways great service”

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Posted 3 years ago

“Good prices and delivery has been fine”

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Posted 3 years ago

“Fantastic service and very knowledgeable staff, they kept me informed of the delay to my Milano Rear rack and notified me when stocks were in, great job Leon Cycle…”

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Posted 3 years ago

“Very prompt , god product , easy purchase.”

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Posted 3 years ago

“Been waiting since 30th January for a new controller still not had a replacement it's now the 13th july leon won't refund me won't replace won't take 1 off a bike they have in stock just keep saying I have to be patient clearly having trouble getting parts from China but that should not be my problem after 23 weeks will have missed al spring and soon summer they dont seem to want to sort it out totally rubbish customer services so here I am wait patiently absolutely rubbish I thought when I was buying from a German company I would get better service but it seems like take your money and couldn't careless after that blame Brexit blame pandemic maybe it's the way the stars are aligned rubbish Mick Lindley”

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Posted 3 years ago

“I haven’t received my purchase yet.”

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Posted 3 years ago

“I purchased a Milano Plus in June 2021 from Hi5 e-Bikes in Richmond, a franchise of Leon Cycle and soon changing its name to Leon Cycle. 1 week later I was back to the store with a squeaky front brake. A week after that I was back with a creaking left pedal crank and a slight click. Two attempts to fix it have resolved the creak and almost the click, but it’s not a smooth pedal rotation like my 2 non-electric commuter bikes. Only 5 weeks after purchasing my Milano Plus, two rear spokes broke while riding on an asphalt bike path along Melbourne’s Eastern Freeway. I’ve never taken the Milano Plus off-road, up, or down curbs, or into potholes. I’ve never encountered this in 50 years of bicycle riding. I’m totally disheartened. Hi5 bikes tell me to raise my “Warranty” issues with Leon Cycle. The Leon Cycle website provides no way to register my purchase because I didn’t order the e-bike directly. So I can’t raise any sort of claim whatsoever.”

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Posted 3 years ago

“Thank you Leon cycles for your prompt delivery of brake parts. All fixed now & back on the road”

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Posted 3 years ago

“All our family loves the bike and we are taking turns to ride it...”

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 862 reviews