Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.17

2.2 Rating 421 Reviews

28 %

of reviewers recommend Leons Furniture

Company Reviews

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Metrics

2.2

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“Terrible quality furniture bought a sectional sofa. Had to have it serviced 8-9 time finally they couldn’t fix it and gave me store credit for $2400 to buy a new sofa. They had nothing within that price range so had to spend another $2500. Now this one is falling apart and no warranty after a little over a year. Terrible customer service and terrible furniture quality. Will never shop there again”

Helpful Report

Posted 9 months ago

“After waiting 4 months to receive my 2 reclining sofas. When they arrived the springs in the back of 1 was squeaky so we had a service guy come out took 2 weeks for that. He found that the springs were broken in the back piece and that they would have to have it replaced being that it is brand new. 6 months later and they have no timeline to when the replacement will be in to make my sofa usable. No attempts have been made by the store to rectify the problem just pass the buck off on they are waiting for manufacturer and have no idea when it will be fixed.”

Helpful Report

Posted 9 months ago

“Bought the red Astin Armchairin red. Faded badly and it looks dirty.”

Helpful Report

Posted 9 months ago

“We have bought many different items from Leon’s over the years, and recently have also purchased the warranties with all 4 of the appliances. I needed a knob replaced on our 2 and a half year old stove. In store, I was told it would cost me $65.00😳, but they could not order it for me. Made the call to the company….. ONE PLASTIC KNOB…..$100 plus $12.00 delivery charge. Really!!! A plastic knob??? For our future purchases, we will probably check other places. Very disappointed with their customer service, you should be embarrassed.”

Helpful Report

Posted 9 months ago

“Online shopping is disgusting! No help from head office in Toronto. Been loyal customers, no more!”

Helpful Report

Posted 10 months ago

“I'm disabled I was told upon delivery of my new sofa they would remove the old one. They would take it away I explained I was disabled. I had no pick up truck nothing. I double checked with the sales person he said no problem we will get rid of it for you. Then they said no.”

Helpful Report

Posted 10 months ago

“Strictly reviewing for the location on Cross Iron in Airdrie Alberta. I have had such a poor experience with this store, items delivered damaged, missing/unusable parts (simply a bolt for side table purchased in March) it has taken me almost 3 months to get a replacement and only because I stopped in and they took one from a store display. No concern here for customer satisfaction.”

Helpful Report

Posted 10 months ago

“Buyers beware, stay FAR FAR away from this company. They are liars and misleading. We purchased beige leather couches less than a year ago, and purchased their warranty because we were sold on the fact that ALL stains and rips would be covered. My 4 year old daughter left a small piece of slime on the couch, that left a stain that will not go away. To our surprise, they are not covering it under warranty, since it's not "specified" to be included in their list. We would have never purchased these couches to begin with, and were hesitant to do so but the sales rep sold us that ALL stains and tears being covered, that we had nothing to worry about and we would have complete peace of mind which is dissappointing to say the least. They are offering as a goodwill gesture to send us a cleaning kit that we already have that didn't work, which is a complete slap in the face. They are also trying to say this is not their responsibility, and to deal with the third part warranty company rather than them. For the record, this is the only bad review I have ever written. Being a business owner myself, I always give people and businesses the benefit of doubt. I should note that the warranty company ignored my warranty requests for a month and a half. Shop elsewhere and save yourself the complete disappointment. Trust and holding to your word goes a long way, but definitely not with this company.”

Helpful Report

Posted 10 months ago

“I have already posted two unhappy reviews about bedroom furniture bought April 19/24 and so I will not repeat myself. Final completion of order took place June 6/24. To my dismay the delivery men would not unpack the furniture stating that it was not policy to do so. Was that because it contained 2 night stands and a mirror? Had they been delivered at the same time as my 5 drawer chest and 10 drawer chest they would have unpacked them. Not only did we have to do it ourselves we had to bundle up everything for recycling which took over 3 hours. Because of my second review someone called me and said that the mirror should have been installed on one of the chests and told me that my complaint would be forwarded to a manager. That same day someone else called and said that there would be an “investigation”. A week later and no one has called me back. It’s not as if they are “investigating” a robbery/murder!”

Helpful Report

Posted 10 months ago

“I like the couch that i purchased. It’s comfortable but it has a very stinky smell like a mouse’s feces. My son does not want to stay in the couch because he cannot tolerate the smell. I already checked and cleaned but the smell never go away. I purchased the couch 3 months ago, at first I thought the smell was because it was stocked in their storage for long period of time but the smell is so strong that until now we cannot stay longer in the couch because of that irritating smell. Please if you can suggest me a product to wash or clean the smell away.”

Helpful Report

Posted 10 months ago

“Don’t buy from Leon’s furniture. Bought TV damaged spoke to Leon’s Customer support, I was told to speak to TV brand. New couches look used. Bad service and support from Leon’s furniture. Good advice !!!Go to another store. Bad service!! They would not answer phone!!”

Helpful Report

Posted 10 months ago

“I recently had an extremely disappointing experience with [Leons Furniture In Burlington]. I purchased a number of items 17,000 dollars worth. However the reason for me writing this review specifically speaks to a bed and a sofa, and both items were of unacceptable quality. The bed makes an unbearable screeching noise with every movement, making it impossible to get a good night's sleep. As if that wasn't enough, the sofa I received was itchy, damaged, and completely uncomfortable. When I contacted customer service to address these issues, I was met with the only option of paying a 25% restocking fee and a complete lack of assistance. Instead of offering a reasonable solution, they expected me to lose money by paying for the replacement of these faulty items. The entire experience has been frustrating and costly. I strongly advise against shopping at [Leon's Furniture in Burlington]. Their products are subpar, and their customer service is atrocious. Save yourself the headache and take your business elsewhere. DO NOT BUY ANYTHING FROM LEON'S”

Helpful Report

Posted 10 months ago

“Never never will shop there. Bought a 2000 dollar mattress and after 2 months would sink in so far that my back hurt. Not their problem, It's a comfort problem, thats why i paid 2 grand to be comforatable. All I wanted was a different mattress.”

Helpful Report

Posted 10 months ago

“BUYERS BEWARE I order a Whirlpool fridge, range and dishwasher. When appliances were delivered they dropped the fridge bringing it into home, range feet were cracked and frame damage and dishwasher was Great ( so far- time will tell) They left all appliance so I was able to see how the fridge looked but unfortunately I was sold a fridge that was to big for the hole size. I gave the sales girl my dimensions and I would have thought she would have asked me the right questions to know that this would not fit as the doors swing is 2.5 inches. After the delivery I went to Leons Southside Edmonton and was told by Customer Service that I would need to pay a $25 restocking fee for returning the fridge (which was damaged by them dropping it) After much discussion it was decided I did not have to pay. Today the new appliance were delivered (old ones picked up) and new range feet are broken again. I called the manager at Edmonton South - "Bhav"- after spending $3000.00 she offered me a $100 gift card to spend at Leons instead of discounting any of my appliances!! Do you think I ever want to shop at LEONS again. NOT A CHANCE.”

Helpful Report

Posted 10 months ago

“Frank our salesman was extremely helpful and got me into a great sofa and love seat. No sales pressure whatsoever but very informative and knowledgeable. Thanks Frank. Calgary Leon's”

Helpful Report

Posted 10 months ago

“I purchased a fridge that was defective from the beginning. After 4 repair callouts, I was told they'd have to leave the fridge unplugged for 48 hours so they could replace the nitrogen, and it MIGHT fix the problem. The repair technician told me Whirlpool NEVER replaces their refrigerators; they just keep trying to fix them. I've tried to work with Leon's Customer Service, but they've just left me at the mercy of Whirlpool. The fridge is less than a year old and still under warranty. I want a replacement.”

Helpful Report

Posted 10 months ago

“All the problems I have had with Leon’s my mother is still waiting for her couch and how dare them call my 88 year old mother to ask me to tell my daughter to “tone it down”. My mother is 88 years old. I will not be toning it down until corporate office calls me to rectify my situation. Shame on you Leons!!!! Do not call my 88 year old mother again!”

Helpful Report

Posted 10 months ago

“Whitby store; Friendly staff, understanding, they can work within your budget. I would shop here again.”

Helpful Report

Posted 10 months ago

“Hello, I’ve made a purchase at Leon’s store in Woodbridge.. Picked the colour that I wanted and 4 months later they delivered me the wrong colour couches. I did not want to keep the couches but the delivery man insisted that we keep the new couches and than they will exchange once the right couches are delivered.. 4 months later they come to deliver my couches and once again they bring the wrong coloured couches. I reached out to costumer service asking to speak to a manager and I was told that I would receive a call right away.. It’s been 2 weeks now and I have reached out to costumer service several times wanting to speak to a manager and every time I get a different story.. My couches were delivered for the third time and now my couches are both damaged.. I’m demanding to get new couches once again but they refuse to do so.. We are not getting compensation for all the trouble we’ve gone through and at the end we received damaged couches and Leon’s is not taking any responsibility to exchange my couches.. I payed a lot of money for these couches and I expect to receive brand new couches. If anyone decides to go shopping at LEONS make sure you ask all the questions and make sure once your product is delivered it’s in good condition because if not they will not replace with new product they will only get someone to fix it. Makes sure it’s in writing other wise they will not replace the product with a new product. Once Leon’s takes your money good luck with the service they will not take any responsibility for what happens next. RECEIVED THE WORSE COSTUMER SERVICE IN MY LIFE FROM LEONS COMPANY.. No one once to take responsibility for their actions .. It’s pretty sad.. Worse service and will never go back again.”

Helpful Report

Posted 10 months ago

“I have purchased carpets ,dishwasher and furniture from Leons ,,great service and staff ,good prices , very pleased with staff as well .”

Helpful Report

Posted 10 months ago

Leons Furniture is rated 2.2 based on 421 reviews