Leons Furniture Reviews

"Leons in Newmarket. Bought a sectional and the cushions pancakes right away. I agreed to pay for a higher density foam 240 dollars 5 weeks later the new foam came and it was the exact same foam. I am so upset as I was told it was on sale for 2000 and saw it for 999. In another store. Total junk and now I am on the hook for 2000"

"Disappointed with Faulty Product and Poor Customer Service\r\n\r\nI purchased a washing machine from Leon's, expecting a smooth experience, but it has been a nightmare. The machine was delivered late at 7 PM on December 21, 2024. Upon installation the next morning, I realized it was malfunctioning despite carefully following the manual.\r\n\r\nWhen I called customer service, they told me to deal with the manufacturer instead of offering a resolution. Frustrated, I drove to the store to speak to the manager. After waiting over 30 minutes, the manager refused to address my concerns and insisted I handle the issue with the manufacturer. When I refused, citing my rights under the Consumer Protection Act, 2002 and the Ontario Ministry of Public and Business Service Delivery's guidelines on returns, exchanges, and warranties. that allow a 10 days return or refund for faulty products, the manager escalated by calling the police, falsely accusing me of damaging the machine during installation.\r\n\r\nThis was unprofessional and unacceptable. The machine wasn\u2019t tested before delivery, and the delivery process itself could have caused the damage. Customers shouldn\u2019t be blamed or left without a resolution for faulty products.\r\n\r\nI urge others to think twice before purchasing from Leon's. Always clarify the return policy and ensure your rights are respected. This experience has been nothing but stress and disappointment."

"I didn't have a bad experience but today Dec 3 l saw an add for a chair $1699. I purchased that exact same chair about 6 mths ago for $798. Good for me but shame on Leon's \ud83d\udc4e"

"Leon's store in Brampton. Wanted to give less than 1 star, however site has no option for that.\r\nI went in to buy a refrigerator on a day before Black Friday. Entire experience was a horrible and a pathetic customer service.\r\nIssues with Leon's sale:-\r\n1) They made me sign a delivery declaration stating that I am releasing them and their delivery guys of all liabilities in case something goes wrong or damages happen while delivery and the document is vague which can be detrimental to customer's interest. Please see the attached picture of that document.\r\n\r\n2) I paid extra for hauling away old fridge. They did't mention anything about dismantling the old item. Old people, people with no handyman experience should avoid going to this store unless you are ok to hire some appliance technician to dismantle old item before they can haul away. Their website also does not mention about the dismantling part. Their delivery guy came in measured the door, the fridge and advised cannot haul away old fridge as doors are not removed. They took the new one back to store.\r\nAs a result, I had to go back to the store to get a refund. Result, I wasted 2 hours the day of purchase and had to wait for the delivery guy and go back to the store for refund.\r\n\r\n3) No one is ready to take responsibility of the loss to the client. I spoke to their delivery manager \"ABHI\" who simply said you can get a refund and delivery guys cannot haul away as doors are not removed. When I asked why it was not mentioned to me by sales rep at the time of sale or on their website. They said it is there in their site and they expect customers to have some dismantling skills of items. Seriously, expecting clients to dismantle electrical appliances. Disappointing fact is that they did not mention this, due to which I had to waste few hours of my busy time. When I mentioned about posting my experience in social media to see how other customers react, ABHI \"POLITELY\" asked me to leave comments on Google reviews which I am doing now. Wish he recommended few more sites to express my feelings. Though this part is sarcasm, but he did asked me to put a review, showing their careless attitude towards customers experience. They lack empathy and sympathy towards customers, as they think no matter what customers think, once they advertise with some discounts, customers would throng their shop and hence makes no difference to their business.\r\n\r\nSad part, may be that's how it is, I guess. This saga of bad customer service will continue to flourish as long as this attitude continues.....\r\n\r\nOn the whole experience was below average and bottom line not a good brand to shop. If this is the experience with a brand new sale can see how their after sale attitude would be after sale.\r\n\r\nCan't stress enough, please, old people, people lacking handyman experience stay away from these guys unless you are willing to spend some extra bucks on appliance guys to dismantle old items."

"Leon's store in Brampton. Wanted to give less than 1 star, however Google has no option for that.\r\nI went in to buy a refrigerator on a day before Black Friday. Entire experience was a horrible and a pathetic customer service.\r\nIssues with Leon's sale:-\r\n1) They made me sign a delivery declaration stating that I am releasing them and their delivery guys of all liabilities in case something goes wrong or damages happen while delivery and the document is vague which can be detrimental to customer's interest. Please see the attached picture of that document.\r\n\r\n2) I paid extra for hauling away old fridge. They did't mention anything about dismantling the old item. Old people, people with no handyman experience should avoid going to this store unless you are ok to hire some appliance technician to dismantle old item before they can haul away. Their website also does not mention about the dismantling part. Their delivery guy came in measured the door, the fridge and advised cannot haul away old fridge as doors are not removed. They took the new one back to store.\r\nAs a result, I had to go back to the store to get a refund. Result, I wasted 2 hours the day of purchase and had to wait for the delivery guy and go back to the store for refund.\r\n\r\n3) No one is ready to take responsibility of the loss to the client. I spoke to their delivery manager \"ABHI\" who simply said you can get a refund and delivery guys cannot haul away as doors are not removed. When I asked why it was not mentioned to me by sales rep at the time of sale or on their website. They said it is there in their site and they expect customers to have some dismantling skills of items. Seriously, expecting clients to dismantle electrical appliances. Disappointing fact is that they did not mention this, due to which I had to waste few hours of my busy time. When I mentioned about posting my experience in social media to see how other customers react, ABHI \"POLITELY\" asked me to leave comments on Google reviews which I am doing now. Wish he recommended few more sites to express my feelings. Though this part is sarcasm, but he did asked me to put a review, showing their careless attitude towards customers experience. They lack empathy and sympathy towards customers, as they think no matter what customers think, once they advertise with some discounts, customers would throng their shop and hence makes no difference to their business.\r\n\r\nSad part, may be that's how it is, I guess. This saga of bad customer service will continue to flourish as long as this attitude continues.....\r\n\r\nOn the whole experience was below average and bottom line not a good brand to shop. If this is the experience with a brand new sale can see how their after sale attitude would be after sale.\r\n\r\nCan't stress enough, please, old people, people lacking handyman experience stay away from these guys unless you are willing to spend some extra bucks on appliance guys to dismantle old items."

"Bought what was supposed to be a genuine leather sofa.\r\nTurned out while they only list \"genuine leather\" in the specs under material, they actually used leather match on the sides.\r\nThe rupture happened a couple of months after the warranty ended, so Leon's aren't taking any responsibility."

"GO ELSEWHERE... Leon's arrived and the guy walks right in the house on my ceramics with his dirty wet shoes.. That was the beginning of our nightmare..... The then proceed to dump all the dirty boxes in my bedroom 7 very large boxes as it was a Dresser with Mirror (2) Night stands and a Sleigh bed with drawer!!! While bringing the last box up no idea where they though it was a good idea to being a dirty wet strap and trolley with them, when I had informed them this was a brand new 4500 carpet that was in stall less then (2) weeks ago!!!!! The strap left stain marks on my carpet... I was so upset so what did they do but leave... Leon's states on there website we will deliver with ready to assemble... It took us 4 hours to remove all the boxes and packaging that they left behind my garage was full. We have over the last several days made 7 trips to the dump to get rid of the Styrofoam and boxes. Then the wood frame we have to keep in the garage for (2) weeks until the city can come and pick them up. I called Leon's Hamilton Store to complain this was absolutely ridicules that Leon's could damage my carpet leave a complete disaster in my house. I was told to send picture to which I did. I was told Dave from the Burlington Store is the manager and they would send him the Picture and he would call me the next day!!!! OF COUSE NO CALL NO APOLOGY NOTHING..... Go to Ashley Furniture they delivery people are amazing - Shop anywhere but leons!!!!!."