Levy Electric Reviews

Name: Levy Electric
Rating: 4.51

4.5 Rating 611 Reviews

87 %

of reviewers recommend Levy Electric

4.5

Based on 611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Write Your review

Tell us how Levy Electric made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. I was one of their earliest customers, purchasing my scooter in 2020. I brought my scooter into their NYC store for a tire change. They told me they also replaced my (working) battery. Shortly afterwards, the battery they gave me stopped working. I tried contacting customer service about this, and they strung me along for weeks and told me to purchase a new battery from their webstore. It seems they're in the business of handing out defective parts and forcing you to pay to replace them.”

Helpful Report

Posted 1 day ago

“I’ve owned my Levy Plus since January 2023. I am incredibly happy with it!! I use it mostly in Manhattan. I love being able to park & lock my scooter anywhere and take my battery with me. Nobody will steal a scooter with no battery and I love being able to discreetly charge the battery at work! The scooter is super light so it’s easy to bring on busses and subways. It is very sturdy and has stood up to daily beatings in fine form. My colleague has been in 3 accidents with his huge scooter that is too fast & heavy and not as maneuverable. Knock on wood, I’ve not been in any with my agile Levy. I love that Levy parts are so available/accessible to order on their website and they have YouTube videos on basic repairs. I’ve saved a lot doing simple jobs like replacing tires & tubes myself. The customer service is amazing. I’m so happy with all aspects of my scooter.”

Levy Electric 5 star review on 15th April 2025

Helpful Report

Posted 3 days ago

“Quick service, great price.”

Helpful Report

Posted 2 weeks ago

“I purchased a scooter second hand and it needed a new head unit that includes the throttle. They didn't have one in stock but were kind enough to take kn off of a floor model. I can't say enough about these people. Customer service is outstanding.”

Helpful Report

Posted 3 weeks ago

“My experience with Levy started neutrally but became more and more negative. After having the package delivered and stolen without any updates on delivery, I had to file a police report to get a replacement. I was able to get it, and after a few days of my commute, I realized it wasn't the best for me. I emailed, called, and texted within the 14-day moneyback guarantee to return my Levy Plus to no response, and it has been nearly a month of delayed communication, and even after finally responding, they denied the return because it was "well outside the return window". So, the scooter is fine, but the service has been horrible. Unless your commute is nearby, and you are fully committing to this brand, Do not get anything from them.”

Helpful Report

Posted 3 weeks ago

“Great scooter. I’ve purchased two. The detachable battery is a great and useful feature”

Helpful Report

Posted 1 month ago

“It seems like they're one of the few US companies that have been making electric scooters and are still in business after the last seven years, from when I first got my version 1 model to now with our latest Levy Plus. It's a solid product,-designed, and you can feel the craftsmanship in the details of the scooter. It's not the fastest option if you're looking for something that goes over 25 miles an hour, but for a commuter recreational vehicle, it's perfect”

Helpful Report

Posted 2 months ago

“poor cutomer service”

Helpful Report

Posted 2 months ago

“I got this because they had the fastest shipping and US based support but i'm even happier with it after 2 years - the scooter has required almost no maintenance”

Helpful Report

Posted 2 months ago

“So far Levy has been pretty responsive, I received the scooters and they were sent with no charging cables or owners manuals. So currently they are just sitting waiting for the chargers and extra batteries. I’m hoping that before this week is over I will have them setup on the system and have shipping info on the rest of equipment needed.”

Helpful Report

Posted 3 months ago

“Excellent daily comuting scooter. Light to carry. Very sturdy and Durable Battery coming off is an awesome feature. Speed is perfect, not too fast for danger, but fast enough!”

Helpful Report

Posted 3 months ago

“Scooters are incredibly lightweight. It's by far the best thing about them, along with the swappable batteries. The scooters themselves are made out of mostly metal parts, which is much preferable to a lot of the Segways and Highboys I've used in the past, which are made of plastic molding, which can crack and rattle over time. These things will hold up very reliably. It's worth the premium for something that's mostly made out of alloyed and machined aluminum.”

Helpful Report

Posted 4 months ago

“Levy has had great customer service. It has been easy to understand how to set up my scooter and the discount codes were a great perk.”

Helpful Report

Posted 4 months ago

“Best escooter company based in North America”

Helpful Report

Posted 4 months ago

“Went from Citibike to Levy and a way smoother commute. One of the only scooters I was allowed to bring into my office given the fireproof battery case and UL certs”

Helpful Report

Posted 4 months ago

“Very strong power to weight ratio. This is the lightest scooter I found with a 350W motor and over 500 Watt Hour Battery.”

Helpful Report

Posted 5 months ago

“Quality design, materials, and aesthetic. I use this every single day and it's held up incredibly well. Happy customer. Second Levy scooter in five years.”

Helpful Report

Posted 5 months ago

“The team who I dealt with were great. Very responsive and knowledgeable. I’m very happy with my purchase.”

Helpful Report

Posted 5 months ago

“Well-made products at pretty reasonable prices, US-based, which is a huge advantage compared to almost any other vendor or particular product that you could find on Amazon. Super happy. And they're in production now for close to four or five years, so parts are easy to come by.”

Helpful Report

Posted 5 months ago

“Very happy with the quality and design aesthetic of these electric scooters”

Helpful Report

Posted 6 months ago

Levy Electric is rated 4.5 based on 611 reviews