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Lexham Insurance Reviews

4.3 Rating 4,700 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,700 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Paul Ross
Unverified Reviewer
“I've used lexham for the last 3 or 4 years for motorbike insurance and they have been great but this year my renewal came through and it was nearly 3 times the price I haven't made any changes or had any claims plus there was quite a wait to speak to an advisor I don't think I would use them again.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I sat on my MB in the pouring rain in order to update my policy, 70 miles from home, waiting 50 minutes to speak to them over the phone to be told I phoned the wrong person.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Incredibly long winded and exhausting application.”
Helpful Report
Posted 2 years ago
Our apologies if the process of getting your policy took longer than expected and for any inconveniences this caused. It is important for us to follow procedure to make sure everything is done properly.
Posted 2 years ago
Ian Shakespeare
Verified Buyer
“Generally good service on line, usual mega wait if you have to call and speak to a human. The most annoying thing is not having no claims from a classic policy taken into account thus starting fro zero at great expense. I can prove I haven't had an accident for over 9 years but that doesn't seem to work for a classic bike policy. Unfair and frustrating.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Not a good experience this time while renewing my insurance had to wait 45 min to get through once I was contacted staff did all the paperwork then when it came time to do my breakdown policy staff member told me he was not trained to do this ???, and would get someone to call me back as this was my only day off I asked if the callback could be done 3pm I was told yes .I had to call back again at 4.30 which took me a other 30min to get through I have renewed my policy but only just not great experience.”
Helpful Report
Posted 2 years ago
Apologies for the delays and the inconveniences this has caused. We are experiencing very high call volumes currently and we are trying our best to deal with enquiries as efficiently as possible. Our apologies again for the delays and thank you for bearing with us during this time.
Posted 2 years ago
Anthony Joseph
Verified Buyer
“I am new to this insurance company and I have found them the most expensive. I have had 2 years of no claims insurance and I am over 40 years old the only reason I went with this company is that they were the only company that will insure me on a new Yamaha yzf r125 2021 in London. I have paid them out right for the insurance and have not had any form of paperwork from them beside my insurance certificate not even a welcome letter or email. I hope they will charge me a lot less for next year.”
Helpful Report
Posted 3 years ago
Hi Anthony, If you are still yet to receive your documents please check spam/junk folders in your email account. If you still haven't received them please give us a call or email enquiries@lexhaminsurance.co.uk with details so we can get those documents to you.
Posted 3 years ago
Anonymous
Verified Buyer
“Expensive but the cheapest I could find”
Helpful Report
Posted 3 years ago
Hi, Can you please let us know what negative experience you encountered so we can look into this for you? Please send details over to enquiries@lexhaminsurance.co.uk.
Posted 3 years ago
Andrew Cowcill
Verified Buyer
“Original quote was changed due to lexham online question not asking me for proof of no claims bonus. After I bought the product lexham requested evidence which I didn’t have so the price increased dissatisfy why couldn’t the online questions didn’t request this”
Helpful Report
Posted 3 years ago
Hi Andrew, Sorry to see you’ve had a negative experience. When declaring no claims bonus, it is standard practice within the motor insurance industry to request the proof of this experience, this is also mentioned within our policy documentation. Insurers require the proof as they have given a discount for the NCB that has been declared. Failure to provide the no claims bonus will result in the policy changing as the risk on the policy will increase as there is no proven claim free experience. If you’d like to discuss this further please don’t hesitate to call us on 01379 646 529
Posted 3 years ago
Anonymous
Verified Buyer
“Fewer people from customers services should be working there, they talk with you not very friendly and the explanation about what you will get covered was very poor”
Helpful Report
Posted 3 years ago
Paulina Zielinska
Verified Buyer
“Still waiting for my copy of my insurance! When it will be sent to.me?”
Helpful Report
Posted 3 years ago
Hi, sorry to hear this. Have you checked your spam/junk folder in your emails? if you still haven't received can you please email enquiries@lexhaminsurance.co.uk with details and a member of the team can look into this for you.
Posted 3 years ago
Anonymous
Verified Buyer
“On each time I have called Lexham I have found the member of staff to be very helpfull and have managed to sort of any queries that I have encountered.”
Helpful Report
Posted 3 years ago
Thanks for the review, I notice it is two stars but the review is quite positive. If there is something you'd like us to look into? If so, please don't hesitate to email enquiries@lexhaminsurance.co.uk with details.
Posted 3 years ago
Anonymous
Verified Buyer
“I bought policy on friday . i have been told to after 15-20 minutes you will get your documents. and it is Monday today. still did not received yet. friday i reached out to the customer services department. and there were a guy George knows one word for all the questions. sorry sir , sorry sir, sorry sir. no one told me you can ride bike straight on. Miss Bryony explained you can ride straight on regardless you have certificate or not. even if it shows to data base or not.”
Helpful Report
Posted 3 years ago
Hi, Sorry for any inconvenience. These documents were emailed to you Monday afternoon and I hope you have received these all OK?
Posted 3 years ago
Linda Agbil
Verified Buyer
“I’m not happy at all we bought a moped on 22nd feb 2021 and took out insurance with your company payed a deposit off £44 to set up monthly policy due to no fault off are own the bike broke down twice so changed it to another bike the same make everything come to give new details to change policy which had only run 4days you wanted to charge another £58 pounds which I think is very unfair so had to start a new policy again with u and another £44 deposit I think it’s disgusting ripping ppl off in this way so in a few days it’s cost me £88 instead of £44 not happy at all”
Helpful Report
Posted 3 years ago
Hi Linda, I understand one of our call centre managers has been in contact with you and I believe this situation is now all sorted. I hope in the future we can earn the extra stars.
Posted 3 years ago
Elisabeth Brama
Verified Buyer
“They seem ok, and I like that the phones get answered quickly. Person I dealt with also seemed competent. They are also the only company who will insure my electric scooter (all others claim the number plate doesn't exist). They loose 3 stars because my premium went up because I had to declare that another driver drove into the back of our camper van in the summer. I was not at fault, the claim was settled quickly and in full by the person who caused the accident, and our van insurance premium didn't go up, nor was out no claims affected. It was my first accident in 20 years of driving. And yet Lexham increased my scooter insurance premium by 30% when I declared this on renewal. Totally ridiculous. Especially after we moved house to a location where our van insurance premium dropped by 15%.”
Helpful Report
Posted 3 years ago
Hi Elisabeth, Thanks for your review, sorry your insurance premium has increased. We have to declare information to our panel of insurers, for them to provide a bespoke quotation. Unfortunately, that can sometimes result in an increased premium if an insurer sees further risk. If you would like to discuss this further please give us a call on 01379 646529 or email enquiries@lexhaminsurance.co.uk
Posted 3 years ago
Ryan Carter
Verified Buyer
“I took our insurance and made a mistake in the number of years of my no claims discount by one year. I then get asked to pay £70 for the mistake for one year difference which I think is ridiculous. Having known would not of taken insurance. I will not recommend them going forward as a result.”
Helpful Report
Posted 3 years ago
Hi Ryan, Thanks for your review. We provide quotes based on the details we are given from customers as being accurate, unfortunately, some details can have a big influence on the price of a policy, and changes afterward to this can affect the premium, as it changes the risk on the policy. We can only provide a quote to the details we are provided, if this information is changed afterwards, then naturally as the risk will change so will the premium to cover this. I hope this helps explain, but please do email enquiries@lexhaminsurance.co.uk if you'd like to discuss further.
Posted 3 years ago
Anonymous
Verified Buyer
“Mistakes were made on my statement of facts document. To which I phoned them up 2 hours after receiving the documents to amend them. I was then told there would be a broker fee charge of £26 which they would graciously waiver. However there was a £28 fee from lexham. Which considering some of the amendments were issues created by the insurance company. I think it is appalling”
Helpful Report
Posted 4 years ago
Anônimo
Verified Buyer
“.............”
Helpful Report
Posted 4 years ago
Hi, if we can help at all please don't hesitate to contact us, you can email our team at enquiries@lexhaminsurance.co.uk
Posted 4 years ago
Anonymous
Verified Buyer
“Antiquated”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“For a basic renewal of an existing policy you made it far more complicated than I have ever had with sny other insurance company. You wanted all the information you already had from the previous year. Took well over 2 hours on the phone. Terrible service”
Helpful Report
Posted 4 years ago
Kashif Hussain
Verified Buyer
“It is good but should offer 6 months insurance as well”
Helpful Report
Posted 4 years ago
Lexham Insurance is rated 4.3 based on 4,700 reviews
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