Login
Start Free Trial Are you a business?? Click Here

Lexham Insurance Reviews

4.3 Rating 4,699 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,699 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“I received a phone call with my renewal quote a couple of weeks before the renewal deadline. I was happy with the quote and decided to go ahead. Was told the card on file would be used to take payment. I explained the card had been updated and I was concerned payment would not go through without updating the card details. I was assured that if such a thing occurred they would make sure I was contacted straight away and it would be sorted out. Of course the payment wasn’t taken and although a phone message was left I wasn’t spoken to. A week later I noticed payment had not been taken so I called Lexham. I was told I would have to be requoted as my cover had lapsed. The new quote was £100 more and the excess nearly double. Not my idea of great customer service.”
Helpful Report
Posted 6 years ago
Nicholas Moodey
Verified Buyer
“Not impressed with the call charges for your 0845 6035310 number when we bought 2 months cover. Call charges were £11.23 plus VAT. Absolute disgrace, especially as there was no mention of the high costs. I hope that this can be refunded. Shocking. I’ve found the OfCom statement on calls to NTS numbers(like your 0845 one) follow the link here: you are breaking the guidelines but not declaring that this is an expensive number to call:https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2015/call-charges-clearer-from-wednesday”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Dear Madam/Sir Please find attached NCB proof - to satisfy your threatening letter - when you didn't ask for it in the first place. However - please give Sam on online chat an award for defending your company through thick and thin - even when you foul up. Her online manner - if it was a 'her'- was not very friendly and as a customer facing contact requires appropriate further training. I have never before dealt with such a brusque company. For the record you have never requested proof - and I am aware that often it's needed - and often not. But Sam says it's in the T&C's well done Sam. I would expect a requesting email - or a process to upload it provided by other insurance companies. For the record (2) - you don't even give an email to give access to the account online - you have to go through the process of 'forgotten password' when it wasn't supplied in the first place. Again Sam defended your defective systems admirably. For the record (3) - I forbid you to renew my insurance via debit card annually. You have not told me that you would - or given me the option - so I DO NOT expect you to keep my Debit Card details - or token - on your system. For the record (4) - I will expect to look elsewhere for my new insurance quote. For the record (5) - I am now off to fill in the feedback request email reflecting my experience - unfortunately I can't think of anything positive to say....... er... I'm thinking...... .....No ...no...Sorry nothing's coming....except maybe the 'blue' colour of your website is nice...... Please don't forget to print off the document. An acknowledgement that all is ok would be 'nice' - but I'm not holding by breath.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Tried to change the bike insured and had to cancel and renew again costing alot more”
Helpful Report
Posted 6 years ago
Daniel Barnes
Verified Buyer
“Couldn't send no claims discount. Wanted me to ring another country to get it. Should have been sent out automatically”
Helpful Report
Posted 6 years ago
Matthew Cockcroft
Verified Buyer
“Requested cover note to be emailed asap as bike needed to be registered at dvla, several phone calls later and three days later finally received cover note. Bike couldn't be picked up due to this error for another 7 days, 7 days of insurance cover wasted!”
Helpful Report
Posted 6 years ago
Masateru Horikiri
Verified Buyer
“I still have not get my insurance confirmation email to mayho_h@yahoo.co.jp So I cannot confirm my login details and policy document. I believe that the insurance policy has been activated at 11:00 today, And I could confirm that the payment has been done from my bank account. Please could you sort this issue? It is only the issue at the moment, otherwise I will be able to put 'very good' star for you. I will appreciate your prompt support.”
Helpful Report
Posted 7 years ago
B Robertson
Verified Reviewer
“Insurance is cheaper with Lexham, yes, but they are inherently just the same as every other dirty insurance company. Stupid admin fees for minor changes to policy, insane cancellation fees. The Ryainair of insurance companies.”
Helpful Report
Posted 7 years ago
Jake
Unverified Reviewer
“69% intrest! Thats just to much. And iv been waiting 2 days for the confirmation email, nothing so far. Disappointing.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“i have not yet received the email with the confirmation that I completed the insurance . I have screen grab of the confirmation. i have been waiting now for 3 days”
Helpful Report
Posted 7 years ago
Morgan Kennedy
Verified Buyer
“I QUITE FRANKLY FIND IT DIFFICULT TO BELIEVE THAT EVEN IF I SELL MY MOTORCYCLE OR CANCEL MY INSURANCE THAT I STILL HAVE TO PAY THE FULL INSURANCE PRICE AS YOU CLASS THIS AS SOME KIND OF LOAN !!!!!!°”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Everything was fine, insurance was cheap until I changed to a Suzuki GSX 125 and suddenly the price of my insurance went up to £72 yet according to two different comparison websites the insurance for my bike from Lexham should have been £40, whilst bot the cheapest option I could have gone for it was easier to swap the bike over then canceling the insurance I already had. I was not happy after sitting in the phone for an hour and a half just to be told the cheapest thing for me to do is cancel my insurance after paying£52 to swap my insurance over. Was not impressed.”
Helpful Report
Posted 7 years ago
Andy
Verified Reviewer
“lexhamsecure.co.uk is one of the worst web applications out there - extremely unstable and insecure. Will have to cancel my policy simply because there is no way to download policy contract and customer service over phone simply does not work.”
Helpful Report
Posted 7 years ago
Joseph Rider
Verified Buyer
“I understand its my own fault, however did a quote on a comparison website for 3rd party fire and thief - after speaking to the adviser I am now 3rd party on for the same price? after thinking about for a few days I may cancel it”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“one of the employees at lexham gave me false information unfortunately I was not informed of this till the next day when policy commenced and I was charged a massive premium, I'd recommend avoiding lexham as they have poor customer service and charge massive amounts of money whenever they get the chance.”
Helpful Report
Posted 7 years ago
Lucas Glascoe-tonge
Verified Buyer
“I have to take a loan for the insurance admin charges above average just feel that as its a legal requirement its highway robbery dick turpin wore a mask these people hide behind the phone”
Helpful Report
Posted 8 years ago
Jana Kuvaitseva
Verified Buyer
“Recently got insurance for my scooter. And like always everyone looks very happy and helpful when it is the matter to take your money. I got third party cover and was convinced for breakdown cover too. Unfortunately I had an accident last week and when I actually needed help and advice, no one would help me. I was in the middle of the road with smashed bike, trying to call endless numbers and they just would redirect me from one number to another and wouldn't even help me with anything. I spoke to like 6 or 7 different people, saying I am in the accident and my vehicle smashed and not even one asked me, if I am ok. The only thing I heard from all of them "no we cant help you", breakdown cover is not for accidents. we dont deal with that. Extremely disappointed and upset.”
Helpful Report
Posted 8 years ago
Jessica Neale-Willey
Verified Buyer
“Purchased policy through go compare opted for fully comprehensive paid deposit first premium to be taken approx 3 weeks taken at 2 causing charge for being overdrawn. Policy is third party fire and theft do not understand how this has happened.”
Helpful Report
Posted 8 years ago
Juliette Halliday
Verified Buyer
“I haven't received my policy documents yet”
Helpful Report
Posted 8 years ago
Stephen Hollis
Verified Buyer
“As a new customer I am not impressed with the work I am expected to do: scan/photocopy driving license, set up sharing code etc. I was also asked to give my CBT certificate but then told I didn't need to. I was not asked to give proof of NCB, but was told that I do indeed need to send this in. Like, most customers, I am after simplicity but this is the most complicated signing up process I have ever experienced in getting my insurance renewed.”
Helpful Report
Posted 8 years ago
Lexham Insurance is rated 4.3 based on 4,699 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request