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Lexham Insurance Reviews

4.3 Rating 4,650 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,650 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lesley Hobbs
Verified Buyer
“Cycle recovery gives peace of mind when out riding”
Helpful Report
Posted 6 years ago
Adam Cebula
Verified Buyer
“Haven't made a claim yet and i am quite a new rider. have been with the company for a year, they beat all quotes by at least £150 and i didn't have to contact them to get the better price. I was happy with the people i spoke to on the phone during this process. Everyone i have spoken to has been very knowable in their field.”
Helpful Report
Posted 6 years ago
LukePeart
Unverified Reviewer
“Great customer service they went up and above to help me would highly recommend”
Helpful Report
Posted 6 years ago
Laurence
Unverified Reviewer
“I enquired to amend my policy to include pillion cover. Received call back within 20 mins due to busy customer service. Service was prompt, incredibly quick and very reasonable. I was expecting a long drawn out affair but very pleasantly surprised.”
Helpful Report
Posted 6 years ago
Vinicius Santos
Verified Buyer
“Good very good nice”
Helpful Report
Posted 6 years ago
Jeff
Verified Reviewer
“Very easy company to deal with, great cover at a great price.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“auto renewed a policy when I had told them to cancel”
Helpful Report
Posted 6 years ago
Louise
Verified Reviewer
“Think this company is a disgrace when making a claim. 7 weeks on and nothing apart from asking for this that and the other. The Scooter was stolen for godsake. They make you feel like your the criminal everything they want. To top it off they want information but don't contact you. It's only when you contact them they say they need more information. Fully paided insurance and fully paided scooter. Wanting pictures of keys log book drivers licence and codes for driver licence. Wanting to know what other keys where with the scooter keys. Which where no relevant to them. It's disgusting stressing people out when they are meant to be there to make claims easier. When the truth is we have done most the work ringing and sending emails”
Helpful Report
Posted 6 years ago
Erik Yordanov
Unverified Reviewer
“The good thing is that if u call them, they will answer very quickly. I'm a new driver (biker) and they were the cheapest option (135pm) for 125cc (I'm 17). However the price is radicicolous, in the normal countries would be 300 per year, so I don't get why the price is up to the ceiling, but still it's not too bad.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I see most of the reviews concern closing the insurance contract, rather than filing a claim. In my opinion, the way an insurer handles a claim should be at the heart of how you evaluate their service. In the case of Lexham insurance I have to say my claim was dragged for weeks for no apparent reason. The day my scooter was stolen they called me to raise my insurance fee and ask for more money if I wanted my claim to be validated, as I had failed to declare the additional driver on the insurance had his motorbike stolen a few months before. Genuine mistake on my side, as I would have never expected to have to do that. They said a manager would call me to explain what was going on but nobody called. It took them two weeks to check an estimate already made by a garage and my scooter was stolen the day before I had my first MOT booked. The day before. According to the rule I had another three weeks to circulate with my scooter but the moment I had to renew my road tax I would have had to have an MOT done. It was all scheduled and the scooter was stolen. Lexham Insurance decided to knock off £50 from my reimbursement because of that. When I agreed to the estimate they made for the reimbursement (despite all of the above) they asked for my keys and my bank account which I provided immediately. Another 10 days went by without hearing from them. I called them and asked what was going on, an employee realised everything was okay and set the payment process in motion, which she said will take another 4 working days. In my estimate, they deliberately delayed the process by 3 weeks. And I am not happy with the quote they made or the money they will refund. So keep that in mind next time you review this company, as really it doesn't take a great insurance company to offer you a deal to cover your scooter or renew your contract. Just pray you will never have to file a claim.”
Helpful Report
Posted 6 years ago
Daniel West
Verified Buyer
“Excellent customer service with no hassle, also provides great advice for new riders like myself. Quote was also very competitive.”
Helpful Report
Posted 6 years ago
Simon Parker
Verified Buyer
“Helpful and friendly staff, explained everything i asked and generally found them easy to deal with.”
Helpful Report
Posted 6 years ago
Anthony Wain
Verified Buyer
“Ease of renewal, excellent friendly service”
Helpful Report
Posted 6 years ago
Daniel Salmon
Verified Buyer
“Really Good Customer service. And was cheap as well”
Helpful Report
Posted 6 years ago
James Hogan
Verified Buyer
“You took payment from my account and I didn’t renew insurance”
Helpful Report
Posted 6 years ago
Joanna Rowe
Verified Buyer
“They made renewing my moped insurance easy”
Helpful Report
Posted 6 years ago
Carla Jackson
Verified Buyer
“The quote we were given was the best by a mile. The service recieved was both quick & efficient. The whole process was simple & straightforward.”
Helpful Report
Posted 6 years ago
Patrick Smith
Verified Buyer
“Lexham gave me a decent price which i was happy with, No hassle no fuss”
Helpful Report
Posted 6 years ago
Gordon Marsh
Verified Buyer
“Very easy to get my imported Lambretta insured, even though the registration number didn't appear on the insurance database, would recommend Lexham...”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“very easy to setup a quote”
Helpful Report
Posted 6 years ago
Lexham Insurance is rated 4.3 based on 4,650 reviews
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