Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

“Not happy at all with any aspect I feel robbed to be honest and I will be spreading word .. Lexham will take your money and try cancel days before a payment is due and then try convincing you to cancel after that direct debit comes out”

Helpful Report

Posted 3 weeks ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 3 weeks ago

“Wanted to add a second bike to my policy, which is something I expected to be able to do over the phone as I have with other insurance companies. I called four times and *eventually* the phone was picked up, only to discover that I couldn't get either a quote or add a second bike over the phone, but rather would have to wait for a call back from their 'multi-bike' department. Now I have the inconvenience of likely missing that call back because they will undoubtedly call me when I'm in the middle of work and unable to answer the phone. So far, not very impressed and have only given two stars rather than one because the initial cost was competitive and the documentation came through very quickly. It doesn't inspire confidence for the future if I ever need to make a claim.”

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Posted 1 month ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great customer service and would like to investigate this further. If you email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration, one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 month ago

“I didn’t really have much contact with lexham. However when it came time to renew my insurance i was looking around and it led me back to them then they sent me a quote telling me my renewal was coming up and it was £200 more expensive then what i’d seen them offering it on go compare so i obviously chose the cheaper one however they shouldn’t be offering it saying it’s there “best price” if it’s not.”

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Posted 3 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 months ago

“Very dissapointed at the ridiculous increase of insurance.”

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Posted 4 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 4 months ago

“Difficult to get insurance changed when changing vehicle. Not getting call backs in good time or when promised.”

Helpful Report

Posted 4 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 4 months ago

“Poor management skills and customer service, was trying to get hold of them for 4 days due to an issue from their mistake which is costing £500 if it’s not sorted, was on the hold like for 2 hours and they cut the line before closing time, their opening times say there open on Saturdays but their offices were closed. Stay away from this company for your insurance their quick enough to lie and take money off you but aren’t quick enough to help you sort the issue. Stay away!”

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Posted 4 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 4 months ago

“Lexham Insurance didn’t ask whether i needed to disclose my Criminal Record (very minor) apart from Motoring Records. I’ve been involved in a crash & now they’re refusing to offer any help and claiming it’s void when speaking to their sister-company.”

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Posted 5 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 5 months ago

“Been trying to call now for 3 days no answer Can’t get into the portal to register as there’s no link for it Spent 2 hours waiting for someone to answer gave up in the end Request a call back still nothing Absolutely shocking company Wouldn’t waste your time people”

Helpful Report

Posted 6 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 6 months ago

“Not bad not good”

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Posted 6 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 6 months ago

“Incredibly difficult to have a conversation with an actual human about my renewal. I couldn't get through to discuss my premium which was important to me as I am insuring my bike for work purposes as well as domestic social and pleasure. Very disappointed.”

Helpful Report

Posted 6 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 6 months ago

“Take too long to answer the phone”

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Posted 7 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and telephone number. Kind Regards, Lexham Insurance

Posted 7 months ago

“Do you know why I'm leaving a 2 star review -bc you only use two standard reply's to existing reviews - showing that the customers situation isn't important enough for you to care on an individual basis. I'm just grateful for all the other saying how wait times are intolerable - that saves me!”

Helpful Report

Posted 8 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 8 months ago

“Never seem to answer the phone. On hold every time for ages. I gave up. I did their Portal, but that has problems, every time I try to log in it asks to set up the portal!!”

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Posted 9 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 9 months ago

“Only based on buying a policy the layout of information was super confusing. I had to sit on hold for an hour to speak to someone to explain it to me. But they just kept repeating ‘they are different options’ without being able to tell me what was actually different about them.”

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Posted 10 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 10 months ago

“I don't feel like the NCD is NOT valued fairly. Premium hasn't decreased fairly after the year (only by a few pounds - with tot premium being around £960). Compulsory excesses are too high.”

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Posted 11 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 10 months ago

“I have clicked on for my renewal,( paid by direct debit )but have not received a pdf for the new premium, ?”

Helpful Report

Posted 11 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 10 months ago

“Pretty expensive for a 50cc insurance”

Helpful Report

Posted 11 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 11 months ago

“I got into a hit and run last week and I’ve been trying to contact you guys but ur calls aren’t replying”

Helpful Report

Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you can email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 year ago

“originally took out insurance for my 2018 Lexmoto LXR, first month went through, no phone calls or emails was alright, second unexpected payment came out but got that sorted out. day after that get a call saying i need a logbook tell them its been applied for and i get told a written receipt of sale would be fine, get that and send it in along with other documents and a week later im thinking it's alright then about 3 days after that i get a call saying its been cancelled because i didn't have a logbook and the written receipt wasn't enough. it was also past the time i could get a refund so about £230 gone for a months worth of insurance from something i should have been told about as soon as i took it out, i now have got re insured and had to pay £180 then 2 weeks later £135 and now monthly instead of what was £96 on my cancelled contract i have to pay £135 so it went up £40 in the space of 2 months. overall i feel ive had an unnecessarily stressful time just getting insured and poor communication with it taking 20 minutes and talking to multiple people just to get put on hold for another 40 minutes and have no one answer, online chat needs to do better also since pretty much anything requires you to call up regardless.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Waited +25 mins on the phone to get through just to be able to inform you that my employment status had changed to ‘retired’. Whilst the portal works well, you cannot change employment status on the portal which is very frustrating when you have to wait on the phone so long to give a one sentence piece of information . The sting in the tail was then to re quote my insurance and raise the cost by a token £5. Once I spoke to a person the changes were done quickly and I was able to renew online via the portal.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews