LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 647 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fraudulent customer service department charged my card 647 to repair refrigerator. They did not repair we had to buy a new one. When you same number that could charge your credit card immediately now it takes 4-6 weeks for a refund IF it is approved by upper management. Crooks .. they have what they call a presidential Liaison to respond that is a Robot that is offensive and offers you coupons and asks you to rate your experience. Ridiculous say far away from any lg repair that says they will fix everything if you pay $647”

Helpful Report

Posted 1 year ago

“Worst customer service from LG.”

Helpful Report

Posted 1 year ago

“God Help me i want to throw this piece of metal LG sent me at their customer service department! I ordered a washer dryer stacking kit NOVEMBER 2023, paid for expedited shipping, got it 11-12 days later (expedited???) and IT WAS MISSING 1 OF IT'S 3 PIECES - it's useless to me. I've been trying for 4 months (today is March 30 2024!) to get a replacement of just that missing piece or a refund. WHen I call they blah blah blah and tell me to call back in "3 to 4 days" and I've been doing this by phone , email and text for MONTHS. They have basically said FEDEX lost that piece and TOO BAD, SO SAD we aren't going to do anything because now it's been 4 months and we closed your order but forgot to file a claim with FEDEX in time and they denied it. NEVER EVER EVER order from LG.com. It came late, was delivered missing pieces, the company doesn't give a $H!t and strung me along for MONTHS without absolutely no help at all.”

Helpful Report

Posted 1 year ago

“I strongly recommend not purchasing LG brand appliances. In 2019, we purchased a LG brand microwave (model LMV1831BD), dishwasher (model LDT7808BD), refrigerator (model LMXS28626D), dual oven/range (model LTE4815BD). The display for the microwave did not work upon installation and the numbers flash. A year later, the display for the dishwasher started to flash. In 2023, two burners stopped working. One was the middle back the other was a front burner with three coils. Recently our refrigerator/freezer stopped cooling. I’ve spent countless hours, and money, on what should not be broken in the first place. Appliances used to last 20+ years. I cannot stress enough how disappointing and frustrating it is to spend so much money on appliances, only to have them all fail within 5 years of purchase. DO NOT PURCHASE LG BRAND APPLIANCES!!!”

Helpful Report

Posted 1 year ago

“As I was going g through my Facebook memories of 4 years ago I was reminded how LG stoke my money due to a defective TV I bought just after Christmas 2019, which went whitescreen 2 months later. Long story short, they accused us of "amaging the tv" and did not replace or refund tv. I made a promise to NEVER buy nor encourage anyone to buy LG. I've bought new household appliances since then including refrigerator and stove, all NOT LG.”

Helpful Report

Posted 1 year ago

“I just had a new LG side by side refrigerator delivered, I plugged it in and proceeded Togo through the user manual, there seems to be two different models of this side by side refrigerator but the manual only shows one models temp setting and no information for the other, (the one I purchased) I have tried looking online and get nothing, frustrating.”

Helpful Report

Posted 1 year ago

“If you are considering buying LG appliances I would strongly suggest against it. This has been my experience dealing with this company. I purchased a range, microwave, dishwasher, and fridge in March 2023 in January 2024 my oven stopped working. The code for the malfunction was F9 which means it’s the igniter, thermostat or circuit board. With it most commonly being the igniter. I know what the wait and stress of waiting for them to send out a repair guy would be so I replaced the igniter. A little tidbit about the igniter a LG igniter is $234 or you can buy one for $55 and just put it on the existing bracket it is the same igniter. So I replaced the igniter. It wasn’t the igniter, so I call LG to begin the process of getting it fixed. Since it was not very old and shouldn’t having problems already I wanted them to replace it. Because I’m obviously a unsatisfied customer with the appliance not even lasting a year. They wouldn’t, they say they need a chance to fix it first. So I say okay when is my appointment. They couldn’t give me one right then I had to wait till they put in a work order with their available repair shops. So they call me the next day and tell me 3 weeks but can’t tell you the time of the appointment till the day before the appointment. Finally the day comes it’s going to get fixed. I can cook in my oven again. Nope the repair guy comes with just an igniter pulls my brand new igniter out and tells me your igniter is cracked. In my head I’m fuming and laughing. I can’t say anything because if they know you replaced it they would void your warranty. So I let him put another brand new igniter in and guess what low and behold. That’s not the problem. So now it’s going to be another 3 weeks while they order the right part. And again won’t be able to tell you the time of your appointment till the day before it. So yep plan to take another day off work. Here’s the thing these appliances are on Wi-Fi they give a code that something is wrong. They know what parts are need off the code. I even researched it and told them what parts they would most likely need before they came the first time as I already knew it was definitely not the igniter. They could’ve shown up prepared with all three parts needed to fix it. Then just returned the parts that weren’t used. They tell me that was just an assessment of my appliance. Why do you need an assessment when you have a code that does that and you already know what parts you may need for that code. It was the circuit board. Also researching, I came across a lawsuit in the USA. The LG fridges lasting only four years max. This company charges top dollar for garbage appliances. I will never purchase LG products again.”

Helpful Report

Posted 1 year ago

“LG online shop showed a product WAS available to order but after ordering AND after I PAID, LG emailed to say my order had NOT been despatched and was on HOLD! I immediately emailed back and canceled the order, but despite NOT having received ANY product, LG still took our money. I have spent over a week (so far) sending emails and phoning LG Customer Service (2 calls lasted more than one and half hours) but they STILL haven't refund me! Amazingly, LG also rejected my negative review of LG Customer Services Department, and send me 2 emails asking me to change my Review before they would consider publishing on the LG review site! Do not trust this company! Date of experience: 20 March 2024”

Helpful Report

Posted 1 year ago

“Absolutely horrible customer service. Rude, talk over you, speak down to you like. First and last time I will be buying anything from this company.”

Helpful Report

Posted 1 year ago

“I have had an issue with my over the range microwave and stove for months just to be told they have been discontinued. I have sent you the serial numbers, model numbers and the original purchase receipt. Now I'm being told I have to remove the units, take a picture of the serial numbers with it cut in half. This whole process has been aggravating and a huge inconvenience.”

Helpful Report

Posted 1 year ago

“False advertising and wouldn't let me return the product”

Helpful Report

Posted 1 year ago

“I am buying LG appliances from many years. Recently I bought a new LG refrigerator. It started to discard white powder from the water dispenser immediately after the delivery. It is not scale, like LG is trying to convince me to think. It is a white powder. This is my third LG refrigerator and I have never had this problem before, and the water is the same. LG has doesn't want to send a technician to check and fix the problem.”

Helpful Report

Posted 1 year ago

“It's a shame my 50 inch LG TV finally kicked the bucket I decided to buy myself a 70 inch my wife loves the picture so much then we decided to go with LG again I did however personally replace the LED strips in our old 50 inch so we put it in the bedroom I want to register the product which only gives you 10 days to do so and I read down in the bottom arbitration notice there is no way I was going to keep it TV that had to make me go through arbitration to get it fixed however since I did buy this TV and it came with a two year warranty rather than one I decided to double check with Costco to see if they're the ones that will fix it over LG I did let the person know their phone call was also being recorded so he was very careful with his words after an hour talking to supervisors he told me they will call me back can they get 4 hours later unfortunately it wasn't news I wanted to hear their agreement with TV manufacturers for the extra year warranty is through LD end unfortunately if there was a problem I would need to go through their arbitration this supervisor from Costco was fantastic to me to try the TV out for 60 days but me sure if I didn't want it I brought it back within 90 today's He recommended some other TV brands Samsung was a very popular model with great sound quality and if I'm not satisfied with my LG TV to offset the cost they're going to send me $100 Costco gift card and I can keep it even if I decide to keep the LG TV Booooooo and shame on you LG I have no idea you are in this much hot water with your refrigerators and you're class action lawsuit unfortunately because of this you just lost yaaaaaa Costco you have a loyal customer for life I would mention the supervisor's name but I definitely don't want them getting in trouble And I will be honest LG is only getting two stars because of my previous experience with my 50 inch TV Never mind after talking to LG's customer service they're getting one star”

Helpful Report

Posted 1 year ago

“worrest service for lg refregirator this is lying company no proper responce service team dont purchase this products”

Helpful Report

Posted 1 year ago

“Exactly 3 years to the date of delivery of my French Door, bottom freezer LG refrigerator the compressor died.. fridge just stopped working. I called customer service on 3/6/24 and they sent their authorized service company Expert Electronic Services (1.8* review out of 40 reviews) to install a new compressor. Their only worker to service LG refrigerators came out with a new compressor and was here over 90 minutes. I asked what he was doing when I smelled a funny smell and he said he was welding the compressor to one of the cooling pipes in the cooling system in the refrigerator. He finished.. I did not hear the compressor turn on, not did I feel the fridge getting cold. He told me the compressor just vibrates and the fridge takes 15 hours to cool and the freezer takes overnight to reach its temperature. The next morning it was as if he did nothing. Nothing was cool. I called LG customer service and explained what happened and they said they never heard of a compressor being welded in. They wanted to send the same guy back to fix it/examine the damage and I said I wanted another company Another company, Vivi Electronic Services called me to ask what was done so far to my fridge. When I told them that the guy welded the compressor to the cooling system pipe he said I cannot repair that or undo what he did, that the person damaged my cooling system and voided my warranty. I called customer service again and told them what Vivi Electronic Services said and asked to speak to a manager and they agreed, said LG was going to sue the first company, send an In-House LG Technician to examine my fridge and if found to be damaged they would offer me a replacement or a refund. This was on or about March 13. This never happened. Instead the merry go round started and LG customer service kept repeating the same thing... to send out a repair person and that my case would be escalated. On March 19 I thought the In-House LG Technician was coming to examine the condition of my fridge to approve the refund but to my surprise when I opened the door it was the same technician who welded the compressor to the cooling system and damaging my fridge in the first place. I said I didn't want him touching it again, fearing more damage.. Vivi Electronic Services said I was lucky he didn't puncture the freon line.. that is dangerous. The first guy said he was there to weld closed the hole in the cooling system pipe he created when incorrectly installing the compressor. I said no, and immediately called LG customer service and they said that I refused service so they couldn't do anything. I reminded them that an LG in-house technician was supposed to come out to look at my fridge to okay my refund so they said "let me set up another service call for you", at which point I lost it a little. I said is this for the in-house LG Technician and they said no for a repair, and so I was on the merry go round again getting nowhere with customer service and one day shy of 2 weeks without a fridge. I really thought LG was a reputable company and would do right by me, but unfortunately I have no choice at this point except to involve an Attorney. Even if it were possible to fix the whole in the cooling pipe, I shouldn't have to live with a 3 year old $2000.00 fridge that is a patch job that may not last because their authorized service company caused the damage. I was also told by the second service company that what the repair guy did voided my warranty.”

Helpful Report

Posted 1 year ago

“Bought a brand new UltraGear gaming monitor 49in. Attempted a swap three weeks after purchase for bubbles on the screen surface . These people ran me around for an entire week and still never addressed my issue. Worst customer service I have ever dealt with. No return phone calls, no accountability, no redress to any concerns . DO NOT BUY THEIR PRODUCTS. I’m telling you. Spend a few extra dollars if need be to buy a different manufacturer.”

Helpful Report

Posted 1 year ago

“When it's come to service they hire JIHADI for product service. They come to your doorstep and use abusing language. Not good service and support. Asking for brand new table for AC service. I advise do not choose LG. It was best in privious. But now LG is worst and 0% trust worthy. I also have some vidios and photos where they denied to give free service Also have call recording. I advise people to do not use LG product. Not trust worthy now.”

Helpful Report

Posted 1 year ago

“Bought $2000 refrigerator freezer with 2 freezer drawers on bottom. Freezer is freezing up. Told me i would have to pay for service call to fix. Its less than a month old”

Helpful Report

Posted 1 year ago

“I am absolutely livid at the sheer incompetence displayed by the LG. Their delivery guys arrived ill-prepared with a gas stove hookup instead of the necessary gas dryer hookup. Despite our offer to procure the correct hookup to facilitate the completion of their job, LG has the audacity to refuse reimbursement. This level of unprofessionalism is utterly unacceptable and has left us deeply frustrated. We demand prompt resolution and appropriate compensation for the inconvenience caused by their negligence. #2007847475”

Helpful Report

Posted 1 year ago

“Worst customer service ever! Was thinking I was calling a spam/scam company. Scheduled an appointment with a technician. Somehow they got me same day service, thought that was weird but hey great I’ll take it. Tech appt email said 9-12. Nobody showed up so I called, said oh 1-4. 5pm rolls around no tech…I call the number again and guy just says “yeah this isn’t going to happen, the techs not there not happening” I’m all okay did the time switch, rep keeps saying “look it’s not happening” Super weird. First tech their roster was crowing so loud I could barely hear her. Second tech sounded like he was talking on a walkie talkie duck taped together. All very weird.”

Helpful Report

Posted 1 year ago

LG is rated 1.1 based on 647 reviews