Lifestyle & Heritage Co lhco.co.uk Reviews

Name: Lifestyle & Heritage Co lhco.co.uk
Address: 86-90 Paul Street, London
Rating: 4.63

4.6 Rating 599 Reviews

92 %

of reviewers recommend Lifestyle & Heritage Co lhco.co.uk

4.6

Based on 599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Read Lifestyle & Heritage Co lhco.co.uk Reviews

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Phone:

0203 475 3226

Email:

info@lifestyleheritage.co.uk

Location:

86-90 Paul Street
London
EC2A 4NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived on time, exactly as expected.”

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Posted 8 years ago

“Speedy service. Very happy.”

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Posted 8 years ago

“I am very happy with the quality of the leather suit carrier and it was nice to get a personal service.”

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Posted 8 years ago

“For a start the navy Gant jumper was £100 (double price) everywhere else. I initially thought it must be a fake. The product arrived promptly with good communication from the company! It was perfect. Packaged well and an authentic buy for half the price in navy too, the most popular colour. Thank you. A pleasure to deal with!!”

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Posted 8 years ago

“Goods were as seen online very good.”

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Posted 8 years ago

“Fast service. Branded item was exactly the same as I would have purchased in a shop but half the price.”

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Posted 8 years ago

“Prompt service, excellent product and competitive price. Thanks.”

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Posted 8 years ago

“Couldn’t be happier”

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Posted 8 years ago

“Website very clear and easy to use and confirmation email arrived promptly. Tracking item was also simple to follow and the Joules gilet that I ordered was of a good quality and good price.”

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Posted 8 years ago

Thanks! We really appreciate the feedback, and happy you're pleased with the Joules gilet. Their clothing is up to a very high standard at the moment.

Posted 8 years ago

“T shirt was delivered promptly and comunication was good. Having bought a similar joules t shirt the previous week I ordered the same size but it was on the small side compared to the original. Not worth returning. My husband just has to hold his tummy in!”

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Posted 8 years ago

“The delivery was fast and very efficient. The car seat cover is excellent, very comfortable and very well made. Can't praise my experience more highly.”

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Posted 8 years ago

Good afternoon, We really appreciate your feedback and the note about the car seat cover itself; thank you very much indeed!

Posted 8 years ago

“Ordered a personalised nautical desk tidy for my brother's 40th. More beautiful than the photo. Only minor gripe, they could be a little quicker on getting back to you via customer services.”

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Posted 8 years ago

“Product was despatched very quickly and received by me the next day!”

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Posted 8 years ago

“The product was of good quality and as described in the online advert, the item was also delivered within the promised period, well packaged and in excellent condition.”

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Posted 8 years ago

“The product, the price and the delivery all excellent.”

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Posted 8 years ago

“Great price and fast shipping!”

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Posted 8 years ago

“I bought a great quality hoody at a fantastic sale price. Delivery was superb.”

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Posted 8 years ago

Thanks Heather. Delighted you're happy with the product and service. Those Joules hoodies have got to be the best we've had.

Posted 8 years ago

“In early July I bought a briefcase from this company. The item dispatched was the wrong colour. I have spent the last 4 weeks trying to arrange for a return and refund. I have sent 7 emails and left at least 3 phone messages. No response to phone messages. I have had some email response but I still do not know how to send the parcel back. Very poor customer service.”

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Posted 8 years ago

Dear Mrs Taylor. To my understanding the colour was incorrect but the bag was also substituted by our supplier. Looking back I believe they confused your order with another, which I take full responsibility for. I note in your opening emails that you stated that you refused to leave a message. You had called at a time when our message would have notified customers that we are engaged in a stock take, that week. I see we then had to put a cognac case on order for you toward the end of July and advised it'd be a while. After your cancellation, my email to you asking for a time/date for a free collection was not received. Since getting dates you were free in August, I have actually put in multiple collection requests with the courier which are showing as 'nothing to collect'. I will forward this by email. We have rebooked again today and I have put your telephone number on the booking asking for a driver to contact you before arrival. Kindest regards

Posted 8 years ago

I would add, however, my sincere apologies as I can appreciate how annoying it is to wait for the courier to turn up and they haven't. You should be getting email updates with the times, etc. from them, though.

Posted 8 years ago

“The initial order went through with no problem, and James even sorted next day delivery for me as the items I originally ordered were not going to be available until the following week but as these were for my husbands birthday i needed them that week and for this i am grateful, thank you, however the problem began when i requested a returns label, the communication is shocking! Phoncalls not being returned and emails only being aswered randomly! Ive sent items back first class signed for at address on postage label from original order as no one has gave another address to send them to, im not bothered about the cost all I want is a refund on the items ive returned please? Ive never had this much hassle ever trying to return products! UPDATE This has now been dealt with, i have received a full refund, thank you James, I do appreciate this is a small family business and they are busy but a quicker response to emails and phonecalls would be something to consider for the future?”

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Posted 8 years ago

Sorry for the confusion with your return, Carol. I believe this has all been resolved now and we have also cancelled the remaining item which you decided to refund afterall. Many thanks.

Posted 8 years ago

“The slippers were of good quality and although they were a very tight fit for the size (8) the returns arrangement was first class. The replacement slippers are a good fit (9) and I am very pleased with the purchase experience.”

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Posted 8 years ago

It's really kind of you to write, Mr. Holmes. We really do appreciate it very much, and as my colleague who handled your return is new to the company, she is really pleased with your feedback! Kind regards, James.

Posted 8 years ago

Lifestyle & Heritage Co lhco.co.uk is rated 4.6 based on 599 reviews