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Lifestyle & Heritage Co lhco.co.uk Reviews

4.6 Rating 599 Reviews
92 %
of reviewers recommend Lifestyle & Heritage Co lhco.co.uk
4.6
Based on 599 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 68%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Read Lifestyle & Heritage Co lhco.co.uk Reviews
Visit Website

Phone:

0203 475 3226

Email:

info@lifestyleheritage.co.uk

Location:

86-90 Paul Street
London
EC2A 4NE

Write Your review

Anonymous
Anonymous  // 01/01/2019
Had my size delivered on time and good quality
Helpful Report
Posted 8 years ago
Initially I did not receive my order and had hard time managing to get any response from the company, which I was later told was due to the high season and warehouse reorganisation. After a few weeks of trying I was provided a refund and offered a discount if I would still want to receive the product. I ordered it again with the discount and received promptly a couple of days later. So after a rocky start the issue was nicely dealt with and I would be shopping again. Thank you.
Helpful Report
Posted 8 years ago
Dear Nevena, We are terribly sorry to learn that these didn't arrive. The order was posted on the 9th January to the business address on your email. As it seems to be a shared building it's worth checking with their reception maybe? In any case, I see this has been very frustrating- especially if you couldn't get through. For early January we have been stock-taking and making some changes to our warehouse and business generally, so the telephone support hasn't always been there as much as usual. We are back to normal operations now. I have refunded this order in full while we sort things out. Kind regards, Angela
Posted 8 years ago
Dear Nevena, Thanks for your cooperation while we sorted out the problem with your order. I think this has now been resolved to your satisfaction. Kindest regards, Angela
Posted 7 years ago
very happy with my recent purchase and your exceptionally speedy delivery
Helpful Report
Posted 8 years ago
Great product really comfortable slippers. Fast service thank you
Helpful Report
Posted 8 years ago
Prompt delivery and gorgeously soft and cosy slippers.
Helpful Report
Posted 8 years ago
Prompt delivery and communication throughout order process!!
Helpful Report
Posted 8 years ago
I have bought a beautiful Delsey Chatelet Cabin Case about 10 month ago. I simply just adore it! But I have to admit Lifestyle and Heritage really need to work on their costumer service! When I bought the cabin case it was suppose to come with the translucent travel pouch! Instead of it there was a note on the invoice says it's currently out of stock but they will sent in as soon as they have it back on... and never heard of them again! On the beginning I tried to call costumer service but could only leave a voice mail for which once again I have never got a reply! The most outrageous thing is if I go on the website they up to day offer the same travel pouch as a gift! So what shall I make of that? Delsey very good, Lifestyle and Heritage very poor
Helpful Report
Posted 8 years ago
Dear Vanessa, I am delighted to hear that you are thrilled with your cabin case. Delsey Chatelet has been a very successful case and is well-loved. I checked our file, for outstanding 'goodies' and your paperwork was gone - as the case would have been sent. As your address looks like a business address you could double check if someone else has it. However, we have posted another one to you on Thursday, first class. Kind regards
Posted 8 years ago
Beautiful gloves; far too long in arriving; will allow longer when next time I am ordering.
Helpful Report
Posted 8 years ago
Order arrived very quickly and was of very good quality.
Helpful Report
Posted 8 years ago
Great product, speedy service. Thank you
Helpful Report
Posted 8 years ago
Great service, quick delivery and super cosy, comfy slippers
Helpful Report
Posted 8 years ago
I previously entered a review on this company, because I was quite frustrated and nervous about my order. There where some "problems" with goods which where advertised as "in stock" on their website, but who were not even available. I had a close communication with the customer service, who did not hesitate to answer alot of my emails. Furthermore it was an shipping process within the EU (well UK to GER) and I as things seemed to run out of control I got quite nervous about my ordered jacket. Nevertheless two weeks later I got the same model of the jacket, in a slightly different colour way. In addition with a nice discount on top of the official sale price! As far from now I can recommend Lifestyle & Heritage Co. !
Helpful Report
Posted 8 years ago
Lovely dress and just what I was looking for. It was packed nicely and despatched quickly. What more could I say!
Helpful Report
Posted 8 years ago
Item as described and fast, efficient delivery.Thank you.
Helpful Report
Posted 8 years ago
High quality sheepskin gloves, as described. Delivered very quickly. Thankyou
Helpful Report
Posted 8 years ago
I ordered a suit carrier for my boyfriend and I'd left it really late. I therefore had a long list of challenges to overcome with regards to delivery. James was amazingly helpful and made sure I had the product in time, ready to give to my boyfriend, despite the fact that it was coming all the way from Italy. The product itself is gorgeous. Amazing quality and beautifully made. I would order from L&HCo again in a heartbeat. It's my new go-to place for gifts!
Helpful Report
Posted 8 years ago
Hi Belinda, We really appreciate your feedback. I enjoyed making this happen, and glad the results were positive! All the best, and look forward to seeing you again. James
Posted 8 years ago
Enquired about buying a suitcase. Very helpful telephone conversation and when I mentioned the online price I was advised it was cheaper, honest but not a standard practice. In addition I received a free next day timed (1 hour)delivery with a tracking facility. I will have no hesitation in using you again.
Helpful Report
Posted 8 years ago
Found some lovely slippers for my daughter on your website. They arrived quickly and well packaged - thank you.
Helpful Report
Posted 8 years ago
You're very welcome. Thank you for taking the time to write.
Posted 8 years ago
Many thanks for this high quality item. The jumper very well made with a complicated pattern. It is a perfect fit.
Helpful Report
Posted 8 years ago
Found style of slippers that I couldn't find anywhere else!
Helpful Report
Posted 8 years ago
Lifestyle & Heritage Co lhco.co.uk is rated 4.6 based on 599 reviews