LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,108 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Paid for large order. All for Christmas. Never recieved it. Tracked to a completely different town. Company a month later still has not acknowledged that my order is gone and refused to refund me. Keep telling me to wait a few more days. I've opened 6 or more tickets with them. So now it's just theft. Not only did I have a delivery date it was tracked to a completely different town and signed by a completely different person. !! Horrible”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Your order was shipped via DHL on 2020-12-12, with the tracking number 8922404153. The online tracking shows this package was delivered at the address "EAST STROUDSBURG", and signed by "KELLY". So the package was not delivered to wrong address. Tracking link: https://t.17track.net/zh-cn#nums=8922404153 But we are really sorry to hear that you actually you did not receive this package. We have asked our logistics department for help to track your package. Once we get the checking result, we will provide you with solutions accordingly. I had conducted new Ticket ID =22531834 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply later. Thank you for your cooperation.

Posted 4 years ago

“This is the worst thing I have every bought. Complete scam. Terrible quality. Looks nothing like the image sold. I wouldn't even be comfortable donating it as it feels highly flammable.”

Helpful Report

Posted 4 years ago

“DISHONEST SCAMMERS. This company advertises that your goods will be shipped within 2 days via Royal Mail - leading you to believe that the warehouse is based in the UK. You then receive an email to say that the order has been shipped, but that the shipping method has changed and it will take up to 60 days to arrive. When it did finally arrive (after Christmas - ordered on 11 December) it was terrible quality. Requested a return - I had to declare the item was too big, as it wasn't possible to submit the return selecting a different reason. Then I received an email saying that orders have to be returned to an address in China at my own expense and it would be better to keep the item and give it to someone else as it would cost up to half the price of the item to return it. I tried to check out this company before ordering, as I've had issues with companies from China before. However, I was reassured by the promise of postage via Royal Mail - which I now believe was never going to be the case. This company is dishonest, do not waste your money or time ordering from them. My son found this product on line and asked for it for Christmas so I didn't follow my better judgement, please learn from my mistake.”

Helpful Report

Posted 4 years ago

“Do not buy from them. I ordered a gift on December 2nd, paid $10 extra for shipping. Delivery was promised in 3-5 buisness days. It is now almost January 4th and it has claimed to be in Queens NY (about 2 hours from where I live) since December 4th. quote that it has "left the vicinity". Not anywhere in the site states that they ship from China, I had to look them up. I have ordered things from China and Europe from other sites that have arrived in 2 days. Customer service is not any help. Any time you ask for your order all they say is that its coming. Won't give refunds, nothing. This website is a complete and total scam. Unprofessionalism at its finest.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22518952 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Rated as poor. Should be another level...SCAMMERS”

Helpful Report

Posted 4 years ago

“The worst company! Avoid at all costs. Ordered a product for my son for Christmas. Advertised as FREE SHIPPING on 'everything' but charged me anywAy and said I could reclaim it after purchase. What a Load of rubbish! The products arrived and both were wrong. I've been trying to learn how to return them for the correct items since xmas eve. It's a shambles. I've done everything they've asked, filled in forms, uploaded photos etc but nothing! You literally can't speak to anyone. You have to take a ticket and wait for an email...which never comes. Wish I had know this was a company based in China! *€%#. !!”

Helpful Report

Posted 4 years ago

“Very slow delivery, sizing inaccurate so I wanted to return for a larger size. Told based on chinese sizes but not advertised as such. Return procedure very expensive to encourage people to not bother. Highly recommend searching elsewhere to save wasting your money.”

Helpful Report

Posted 4 years ago

“DO NOT waste your money. Poor quality products, and unable to return items to receive refund. TOTAL con.”

Helpful Report

Posted 4 years ago

“I didn't read any reviews before i bought from this site...its expensive but the quality of jackets and clothing is cheaply made with cotton strings hanging out. I had to pay the delivery charge again to receive my items. So charged twice. Dont buy from this website its really bad.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry this order doesn’t meet your satisfaction. We will help you further check this problem. Once we confirm any quality problem, we will take full responsibility of it. Please don't be worried. Please also be noted the extra fee was charged by your local Customs as Tax Fee. We are unable to control it. But we state this information on our website in following link: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html. I had conducted new Ticket ID =22518803 in our ticket center to follow up your case and will help you resolve the problem with our greatest effort. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Ordered items for Christmas presents. Paid for express, on-time delivery. Items never came. Tracking didn't work. Company refused to refund, only postage. Avoid avoid avoid”

Helpful Report

Posted 4 years ago

“Tried reaching out several times now and only receive the same generic (dear customer) response. I ordered a Christmas tapestry way before christmas for over £15 in total, it's now January 2nd and not only is it not here yet, they wont reply to my emails or to me demanding my refund. Extremely rude and unprofessional, very unreliable, do not even view their stock, it's a shambles!”

Helpful Report

Posted 4 years ago

“I have bought a few items from this company and I recommend it to anyone and it cheap please visit the sight thank you”

Helpful Report

Posted 4 years ago

“I ordered a cycling jacket for my husband. The product that arrived too late for Christmas was of very poor quality unbranded and not fit for purpose. Add to this that the large men’s cycling jacket might possibly fit a young teenager. The sleeves coming half way up his forearms and the bottom of the jacket above his waistline. When I attempted a return 5his was made very difficult and the best I could have hoped for was a refund of about £6.00 of the around £35.00 I had spent. Avoid this company.”

Helpful Report

Posted 4 years ago

“We ordered some Christmas tops in the sale which took nearly a month to arrive. They were described as long sleeve t shirts but were a shiny fabric and a very poor fit despite using their size guide. Also ordered a Christmas shirt - equally poor quality. Big baggy sleeves, nothing like the picture and made of a nylon type material. On asking to return this has to be made to China and at your expense. The cheapest method was over £20 and would have taken 5-7 weeks. We opted for a 35% refund which amounted to £18. So - we have spent £30 on rubbish clothing which will go in a clothing bin and hopefully can be used as cleaning rags. I would never use this company again”

Helpful Report

Posted 4 years ago

“I knew that it was a donation when my son wanted to order this product. First, it was from China. I’ve never gotten anything on time from China and this is my LAST order placed to your country. What a hoax!”

Helpful Report

Posted 4 years ago

“I received my ordered webcam but after 2 weeks of light use it stopped working. tried to em them but all ems returned. i wouldn't risk another purchase. Should be zero stars”

Helpful Report

Posted 4 years ago

“Order never turned up.. avoid this scamming company”

Helpful Report

Posted 4 years ago

“The worse company I'll have ever dealt with buyer beware .ordered a expandable garden hose took 7 weeks to get ..used it once and it burst when the water flowed into it ..no point returning it would cost more in postage then what it was to buy in the frist place.. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

“I have Received a number of orders which I have been happy with. Unfortunately my last order, items were of a poor quality and an electronic item was defective. Full refund received . Thanks”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the order doesn’t meet your satisfaction. We'd like to help you investigate what caused the problem. Then we will provide solutions for you accordingly. If we confirm we made any mistake, we will take full responsibility of it. I had conducted new Ticket ID =22511283 in our ticket center and provide details about our new solution. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“It would be very tedious and boring to repeat the same problems that all these reviewers are having with this “company” but these are the facts. Buyer beware!”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,108 reviews