LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Ordered many products all are quality products but the shipping is very bad they cant reach the ordered products on correct time.The offers they provide is very useful must shop on this sites.”

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Posted 4 years ago

“excellent service, delivery was super fast, personally quite a pleasant experience. I recommend 100%”

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Posted 4 years ago

“We need Company like this Cause the World is techonology is necessaryit, I hope this Company come with my country we have difficult sell on network”

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Posted 4 years ago

“The platform is very smooth and although there's a hands-off approach there's help available at every corner. There were timely updates regarding the shipment and I got my parcel shipped at a lower cost compared to my previous agent.”

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Posted 4 years ago

“Best customer service skills,cheap price,well timed services. I’m Surely gonna recommend their service to anyone that needs it.Though some of the products are expensive compared to other companies.”

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Posted 4 years ago

“I really liked this page, it has a simple platform and its forms are easy to fill out and are very efficient with regard to sending them, I love it”

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Posted 4 years ago

“just simple no big talks and no more procedures best way to transfer the things " light in the box"”

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Posted 4 years ago

“The best investment I could make. A fantastic book that I recommend to everyone. It far exceeded all my expectations. I applied some of what the book gives us and I am quite delighted with the result. his advice is very easy to understand and put into practice. thanks to this book my life changed completely.”

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Posted 4 years ago

“I liked that everything arrived in perfect condition and the day I needed it. something a little negative was that they did not answer me quickly in a question that I had.”

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Posted 4 years ago

“Light in The Box is a good online shopping company that you can use to buy your needs. Customer service is a big thumbs up!”

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Posted 4 years ago

“Very poor quality, sizing way out. Tried to contact them to return them, nightmare system to find out how to return items you need to request a ticket - took a week for someone to reply. Back and forth eventually advised to pay for”

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Posted 4 years ago

“This is world best app where u can easily shop”

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Posted 4 years ago

“A good company, the services are of a very good quality. I have been very grateful and very satisfied. I recommend it.”

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Posted 4 years ago

“This is a good shipping platform. Product quality too good. Their service, price, delivery is also good.i am very happy to shop them and i higly recommend that really this is very nice platform.”

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Posted 4 years ago

“The item was very slow to arrive. However, I am very impressed with Light in the Box. I ordered a product which was not what I was disappointed with, but everyone was very helpful and prompt in their response, and after some negotiations they refunded me. I am very pleased and recommend Light in the Box as a Company who keeps their word and is reliable.”

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Posted 4 years ago

“Do not order from this company!! I ordered 2 pairs of leggings for m you daughter arrived within 2/3 days - from China, I don’t think so!! Very poor quality, sizing way out. Tried to contact them to return them, nightmare system to find out how to return items you need to request a ticket - took a week for someone to reply. Back and forth eventually advised to pay for postage back to China / cost me £12.10, to return and I will only be credited £20 when they arrive. Absolute disgrace, avoid at all costs folks.”

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Posted 4 years ago

“Ordered only 4 tops and I received 2 of those tops which are not the design print on the front that I ordered; with a third sewn badly so the right arm is twisted and therefore uncomfortable to wear; there is only one that is the design and style I ordered. So bad job Lightinthebox. Bad Job.”

LightInTheBox 2 star review on 25th January 2021

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Posted 4 years ago

“Took order took money but no deliver never”

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Posted 4 years ago

“Light In The Box did not deliver but kept the money, worst online experience ever”

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Posted 4 years ago

“I made three consecutive orders of slip-on house shoes from Light in the Box this month and all of the items were sold out. This company repeatedly fail to remove items from their website that are out of stock. They've wasted my time and, after a month of waiting, I am still without the house shoes I need as my old ones are broken.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews