LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Was very pleased with quality of the rings I bought and the update report on delivery status”

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Posted 2 years ago

“I have only recently started ordering from LightInTheBox. My first order was as described and I am happy with it. I am awaiting 2 more orders to arrive and I will be happy to review them once they arrive. So far so good 😊”

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Posted 2 years ago

“Been waiting 2 weeks for me to be able to return my shoes as they came to late and have had no one reply to my mesages”

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Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26188686, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Nice App sorted my refund very well”

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Posted 2 years ago

“I have always had a quick and professional service from light in the box. Everything I have purchased has been of excellent quality and reasonabley priced. I shall be using light in the box in the future.”

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Posted 2 years ago

“The prints of the t-shirts are as awesome as the material.The colours are as strong as in the pictures.The material feels cool on the skin when worn in the sun, dries very quickly but moreover it does not lose any drop of colour when washed as instructed.I have 7 so far and each is equally good in colour and quality.I will certainly order more.”

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Posted 2 years ago

“Tee shirts are lovely. Well printed but would of preferred a cotton based fabric”

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Posted 2 years ago

“Beautiful and received as shown in the picture. Good update on tracking the parcel. Received the item in the specified time, Happy with overall service Thank you”

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Posted 2 years ago

“The trousers arrived very quickly, all things considered. They are as advertised, and will be perfect for lounging around in during the hot weather.”

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Posted 2 years ago

“scam company. a unauthorised purchase was done on my account. they didn't take it seriously by offering discount. I refused and requested my full refund. they ignored my reply. my bank is going through a dispute to get my money back. I cancelled the processing before it was sent and they still took money out of my account. their policy states full refund within 24 hours but they're trying to ignore my response to try get away with it. please report them for fraud scam company if this has happened to you.”

LightInTheBox 1 star review on 14th June 2022

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Posted 2 years ago

“The delivery is good to say it is from China and there was no further duty to pay if you take out the added insurance at the point of purchase. The designs are something quite different from the UK market usual stuff, so pleased about that but if the quality was a slightly more improved and at a slightly higher price it would still be a good value for money product”

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Posted 2 years ago

“Did the review”

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Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY A SCAM!!! I received my item after weeks and also after I received an email to say my payment hadn’t gone through. I had reordered through another site as it was a present then my item arrived from light in the box. I have been trying to return it for weeks!! They have now told me it will cost $ 40.00 to return . They have also stated they don’t accept returns from a list of the usual couriers who would be delivering. An absolute scam Do NOT BUT FRIM THIS COMPANY!!!”

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Posted 2 years ago

“This is a scam. I purchase four dresses totalling 76.75. I received the package after weeks and weeks waiting and it was the wrong size. I emailed the company and mention wrong size and want to return. I was told it was in China but was NEVER given an address so I shipped the items to the sender cost 14.75. They re-lable the package and said it was pending due to payment. You dont mail package unless its paid for. I have online shop previously but this service sucks. DO NOT RECOMMEND. SCAM SCAM..”

LightInTheBox 1 star review on 13th June 2022

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Posted 2 years ago

“Order number 55460201 arrived today. This was ordered on May 23 rd z”

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Posted 2 years ago

“I have found it impossible to return the items I ordered which were of poor quality I would not order from them again”

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Posted 2 years ago

“The return policy is absurd. They make it impossible to return or exchange, READ THE FINE PRINT! It will be easier and less frustrating to wash my car with the item than return or exchange it. I will never order from here again.”

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Posted 2 years ago

“This is the worst company I have ordered anything from. Ever. I ordered two pairs of trousers that arrived with the leg measurement 5cm shorter than advertised on their website. I raised a ticket and was told that I needed to provide photographs of the bar code on both items. I did this. Then I was told that I need to provide photographic evidence that the the trousers measured 101cm in length and not 106cm in length as advertised. I did this too. I have now received an email stating that I have to pay postage to return these items to China!! So let me summarise: They send you an item that is faulty and you have to pay the fees to post it back to China? That is a breach of Trading Standards in the UK and they should not be allowed to trade in this country. I look forward to seeing their reply to this, which I will reply to!”

Helpful Report

Posted 2 years ago

“Nice looking clothes, reasonably priced, delivered in a couple weeks. What we would expect from an overseas retailer doing mail order business in the US. Not exactly... BUYER BEWARE, I would like to share my experience for those trying to decide of they should click "place my order", or move on. If you do order from this company, be prepared to keep whatever they throw in your mailbox, they make returns very difficult if not impossible. Although the clothes are cute and the quality appears to be satisfactory, the sizing is NOT accurate. I ordered three tops in size "M" and only one actually fit. These items are much smaller than a typical M in the US marketplace. Tried to initiate a return and things got really frustrating. Ten days of back and forth, requesting pictures of the UPC on the packages, then lay the items out on the floor and take pictures with a ruler, then we need more pictures. Really? The items don't fit and are simply very small for their advertised size. One of the three items fit, I'm not crazy or lying to myself about what my size really is... Now I must send them back at my own expense to China - or "We understand how expensive a return can be, so we will offer you a 60% credit on a future order, or 40% of a refund to just keep the items". NO, this was not my fault, and they don't fit. What makes them think a partial refund will make me feel good about squeezing into a sausage casing of a blouse? I understand business, costs, and minimizing liabilities but lightinthebox has no true intent of standing behind what they sell. They have tried to draw out the return process to frustrate a customer until the $36 is no longer worth the trouble. If you feel like playing the lottery for sizes, click away. If you expect a "free return" as advertised at the top of the page when you google search the company you will be disappointed.”

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Posted 2 years ago

“Do NOT BUY From this Company ! AS You can see , the nice Jacket is the one they advertise they are selling and also they say its "Real Sheepskin Leather" in the Ad but the Jacket that turned up was just Cheap PU and It was So Badly made and styled it was almost Funny . Although the only reason i laughed is because i bought it through PayPal and i know i will get my money back . Their customer service or lack there of , is rude and almost non-existent . They are just SCAMMERS So Be Warned .”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews