LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The item turned up on time good quality and working well”

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Posted 3 years ago

“Good value shopping with good communication setup.”

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Posted 3 years ago

“The dresses were all beautiful and the quality was excellent - I had ordered multiple dresses for choice but didn’t realise the returns policy didn’t allow ‘customised products’ to be returned and I didn’t realise selecting a size from the down was also classed as customised because the measurements were displayed. However following contact with customer services they agreed to allow me to return the items I did not want, which was a great relief as I had ordered 8 outfits.”

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Posted 3 years ago

“Fantastic shop!”

LightInTheBox 5 star review on 2nd November 2021

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Posted 3 years ago

“Ordered a shirt5 weeks on and no shirt, sent 2 emails, account shows no history of any orders, no replies to emails, no other form of contact. Disgusting service, AVOID THIS COMPANY.Plenty more reviews saying the same thing.😡😡😡😡”

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Posted 3 years ago

“This company is completely thieves i ordered they said it will be 4 or 6 days its been 3 weeks still i didn't get any thing and they even don't reply to the email ridiculous.”

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Posted 3 years ago

“I ordered a pantsuit 2 months ago , it cost me close to $200 dlls and still haven’t received, I had been sending emails requesting my money back and every time they ask to wait 10 day and 20 days and 2 more weeks they Do Not Understand What money back means, my advice do not buy from them unless you want to wait forever and even though you may not get it and you won’t get your money back either, I think they do that so people get jtired of waiting and just forget about the money and the order.!!!!!!”

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Posted 3 years ago

“This company are shocking they use cheap material and sizes are small, you have no chance of a refund, Do Not Use This Company. They would not even reply to PayPal.”

LightInTheBox 1 star review on 31st October 2021

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Posted 3 years ago

“This company is completely untrustworthy, do not touch them with a long, long barge pole. The photographs are completely unlike the actual product that is sent. I purchased a womens jumper that looked chunky and warm. What I received was like a thin dish cloth, the garment had no labels at all, no sizing, maker or washing instruction. The jumper was about 3 sizes larger than I ordered .. way to large. There is also no chance of returning the item, as it would cost more to return it, so not worth the trouble. Very angry person”

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Posted 3 years ago

“Light in the box, has an exceptional and unmatched service. It has clothing from a brand to another level, I have already tried several leather sweaters and the truth is that I loved it a lot. They cannot pass it by, the attention is more than good, the service is incomparable, and their products of an incomparable quality, I swear to you that you will not regret it. Light in the box, has a website that offers you everything, customer service, a large section of categories about their products and, most importantly, service. Fantastic. 5 stars.”

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Posted 3 years ago

“excellent service, my online purchase arrived on time and at a good price...super recommended, everything arrived in perfect condition.”

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Posted 3 years ago

“They have a very good customer service ,they respond to the calls immediately and prices are way too less compared to other sites,they also have a very good delivery support”

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Posted 3 years ago

“Where is my order! You charged me for shipping that never arrive! Should have used ebay!”

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Posted 3 years ago

“I was told my item would arrive in four days and it took 5 weeks. This lost me my customer and I had to stand the cost of the order, I am very disappointed and will never use this CHINESE site again”

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Posted 3 years ago

“I ordered two Halloween costumes at the end of Sept. I was told they shipped 2nd October. Was quoted 5-7 days for delivery. It’s now the 29th Oct. I cannot contact the company- no phone number- I raised a ticket- no response. I want a refund as the costumes are no good to me after Halloween. Do not buy from this company. They are a scam!”

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Posted 3 years ago

“If I could give no stars, I would. Item was wrong size, wrong colour, took weeks to arrive. I returned it Royal Mail to the address on package in England. They refused to refund because they are based in China!! Total scam. No product, no refund”

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Posted 3 years ago

“Been trying to access means of returning my purchase - impossibly complicated.”

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Posted 3 years ago

“Sent defective dress with half decoration designs, asked my to send them a pic of what I already sent them along with bar codes. Now they want me to remove dress from packaging, makes no sense to do that when I want to return dress in original packaging. I want a full refund !! and please take back your poor quality dress, I don’t want it. Refund me my money ASAP! Parts of the stars on the dress are missing.”

LightInTheBox 1 star review on 28th October 2021

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Posted 3 years ago

“Received my smart watch set it up looked absolutely stunning. Plugged it it into charge it and now it won’t turn on at all. Totally not happy. Wish I had not bothered now.”

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Posted 3 years ago

“THEY sent the wrong item, only offered a 30% refund or post to China!!!!!!!! Very unhappy, won’t use again. Need a better return address than China.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews