LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I good experience in this product very excellent experience in this product best service best customer support beat price good quality product thnka”

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Posted 4 years ago

“I've had a very good genuine experience with LightInTheBox. Customer support is very well responsive. Value offers also adds up to the shopping experience. Timely delivery and assured quality are helpful with so many companies lacking in that department. Would love to see more and more varieties and discount offers. thanks”

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Posted 4 years ago

“LightInTheBox is a best service provider and I wants to thank them.Also it's easy to use and I really loved it .Price is also best and delivery at promised time return and refund also very good and lastly I wants to recommend it thanks.”

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Posted 4 years ago

“I'm buying Lenovo live pods LP1 yesterday but unfortunately they cancelled my order. Even they are didn’t Refunds my money. I Don't know what's the cancellation reason. Its really disappointing me.”

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Posted 4 years ago

“Very satisfied with this company great service with query now just waiting on my delivery thanks””

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Posted 4 years ago

“this is one of the good websites for shopping. product quality is very satisfactory and management is quite good”

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Posted 4 years ago

“I ordered to many items and when I found out my mistake I contacted lightinthebox and they altered my order for me. That was very good of them and I will definitely deal with them again (great company) Thanks”

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Posted 4 years ago

“Wish I had read these reviews before i spent £147 plus £8.95 postage. I ordered a size 14 dress for my sons wedding. When it arrived I tried it on but was too small, possibly 10/12. I immediately contacted them for a return form and a full refund. They offered me 20 per cent to spend on their site. They must be joking. I am so annoyed and upset as I now have to buy another dress but definitely not from them. I have emailed customer services numerous times and said the dress was made to measure. Surely size 14 is a standard size although not this one. I didn’t realise I was buying from China. I keep emailing them , hoping they will get fed up with me and give me a refund. Shocking customer services. Do not buy anything from this site. I am gutted !!”

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Posted 4 years ago

“Ordered 2 items from ye im not impressed with the wait or the fact that I cant track my orders definitely won't recommend this site to my friends in fact I told them to stay well clear of it Think I have just been robbed”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help you check the order status. Your order was shipped via Global Priority Line-Euro1-yunexpress on 2020-11-13. The tracking number is YT2031821266058578. You can track it from below tracking link: https://www.yuntrack.com/Track/Detail/YT2031821266058578 Online update tracking information: [2020/11/21 16:54:00 Arrived at AIRPORT of Destination，clearance in process] Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates. Delivery normally takes 7-13 business days (9-19 calendar days). So it's normal that you still haven't received the package because it's still in transit. You shall receive it before 2020-12-02, which is 19th days of shipping. Please kindly be patient in waiting. I also had conducted new Ticket ID =22008549 in our ticket center to follow up your case. If you any further question about this order, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. Thank you for your cooperation.

Posted 4 years ago

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We have checked the status of your order and we are terribly sorry that your order was cancelled automatically by the system because the payment did not go through as intended. Regarding your money USD 26.49, it is the authorization from you of the prepaid for us. Now we have cancelled the authorization. The money will be returned to your original bank account by which you paid. However, please kindly note because this is a transnational transaction, it will take additional a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49 I can fully understand your concern. So I will contact our financial department and ask them to provide a refund proof for you. I had conducted new Ticket ID =22008394 in our ticket center and will send the refund proof in this ticket later. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Paid 6/8 weeks ago, then nothing! Just another Chinky con mercahant company...lķk”

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Posted 4 years ago

“Do not use watch arrived did not work paid £48 told would refund £16 ,and told try giving it away or try selling it will never use again”

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Posted 4 years ago

“I am shocked and confuse as the company send me an email the day after I place my order to ask for a picture of my bank card. Never ever I have been ask to do so. And it doesn’t make sense as the payment as been through. Here is what they say on the message: "A photo of the paid bank card with your name and last 4 digits showing (Please Note: the bank card is the one that was used for this order) Please rest assured that all information will be kept strictly confidential. When this is completed, your orders would be prioritized and shipped sooner. We have great sales and discounts on around Christmas but we never compromise our product quality and delivery time. [REMINDER] Please understand that we have a time frame of 48 HOURS to complete this process, if the documents are not provided within 48 HOURS, your order will be canceled automatically.” I feel scammed. Hopefully I will have a happy ending but right now it doesn’t look good at all. Plus their is no way to talk to someone. Very upsetting.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. As for your case, please let me explain what happened to your order firstly. We did receive the authorization from you of the prepaid EUR 41.67 for us. Unfortunately, this payment could not be verified or accepted by our payment system. So we need your cooperation to provide us some more documents/photos so that we can verify you're the owner of the card used to place this order. The photos can help to ensure the payment security. But if you do not like to send us the photos, we can also fully understand it. In this situation, we will cancel it and issue a full refund for you instead. Please do not worried. I had conducted new Ticket ID =21984776 in our ticket center to follow up your case and will resolve your problem at your preference. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Very satisfied with this company great service with query now just waiting on my delivery thanks”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I've checked and find your order #40938908. It is still under your account "an*****ly@gmail.com". Once the payment was confirmed, a confirmation notification letter was sent to the above email address. But sometimes the email might go to the spam email folder. Could you please check it again in your email box? You can also use this account to log into our website to find your order. Your order is currently in the processing phase and will be shipped out from our warehouse no later than 2020-11-29. The package will take another 7-13 business days to arrive. Please be kindly waiting for the shipment notification letter. To reduce your concern, I also had conducted new Ticket ID =21978664 in our ticket center for your case. If you have any further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. Thank you for your cooperation.

Posted 4 years ago

“DO NOT PURCHASE ANYTHING FROM LIGHT IN THE BOX QUALITY IS TERRIBLY POOR YOU HAVE TO GET INTOUCH VIA A TICKET SYSTEM, WHICH WITH THE TIME DIFFERENCE IS VERY FRUSTRATING RETURNS IS A NIGHTMARE - YOU HAVE TO PAY AND RETURN TO CHINA PURCHASE YOUR PRODUCTS FROM ANOTHER SITE PLEASE DO NOT USE LIGHT IN THE BOX”

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Posted 4 years ago

“DO NOT BUY FROM THIS SITE.... TERRIBLY POOR QUALITY GOODS . NIGHTMARE TO TRY TO RETURN, AS YOU HAVE TO PAY AND GOODS ARE FROM CHINA. DO NOT BOTHER PURCHASING LOOK ELSEWHERE”

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Posted 4 years ago

“My parcel was not shipped on the estimated date..After contacting the customer care and addressing the issue, it has been looked upon and the item is now been shipped..Although its late I would hopefully get my product..🤞🏻”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the order delay. Your order was delayed due to the unexpected high demand of the adapters. We have asked the supplier to prioritize your order. So would you please be kindly waiting for a few more days? I had conducted new Ticket ID =21978642 in our ticket center and will find a proper solution to resolve your problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I would like a refund i am not happy with my product mis sold false advertisement looks nothing like photo.”

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Posted 4 years ago

“scam a f xd”

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Posted 4 years ago

Dear Customer, We are truly sorry for all inconveniences caused. May we know if you've made an order on our website? If yes then tell us the reason of your dissatisfaction and also mention the order number. With this information we will then be able to help you. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“LightInTheBox is a good site for online shopping. There are many new designs with reasonable price and many selections in women’s clothing and jewelries. I had ordered some items and placed orders and delivered them quickly. I heard about this site from friend and she recommended me this as a good place for online shopping.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews