Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

“Reading all the bad reviews I know now why I have not received a dress I ordered over 2 weeks ago when it should have been a few days. I have tried to get in tough with them by e.mail with no success. Not even any shipment of my order news from them. Disgusting company and should be reported.”

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Posted 4 years ago

“Took too long to get here, when it eventually did my Xmas jumper was 2sizes too big and to top it off, the WRONG one. Don't use lightinthebox people, it's a load of S--t 👎”

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Posted 4 years ago

“A Christmas scam. On Dec 2nd I ordered Christmas tshirts for my family to wear on Christmas morning for fun. I placed the order around a blaze of Christmas advertising promises of "order now, in time for Christmas", etc, etc. Well, guess what? Its Christmas eve, and no sign of the order! :( SCAM! very disappointing.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. Your order was delayed because it is a peak season. But I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22416616 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. Your order was delayed because it is a peak season. But I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22416616 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“they mark standard sized items as made to measure to avoid issuing refunds and returns. the quality is not as good as picture shown but you will not be able to refund them”

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Posted 4 years ago

“Ordered a few tops. The quality is good . Good designs thanks”

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Posted 4 years ago

“Goods are taking a little longer to be delivered but that’s only due to the Covid, I have never had a problem with anything I have bought here and the quality is very good thanking LightInTheBox”

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Posted 4 years ago

“Thanks for your items which I have received vthey are good at cleaning the keyboard thanks for your help have a happy Christmas and a prosperous new year”

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Posted 4 years ago

“Ihopeyouallhaveanicechristmasfromdesmondjordan”

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Posted 4 years ago

“I got two huddies for my grandchildren they are lovely they arrived on time good company to buy from”

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Posted 4 years ago

“I am so happy with the gorgeous cushion covers I bought. Light in the box website was easy to follow and the goods arrived quickly and in perfect condition”

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Posted 4 years ago

“The recently received polo shirt (4 in total) were to a high degree of satisfaction - The colours are quite deep and striking and the overall sense of product value was very pleasing. ***** Durable material and very good products.”

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Posted 4 years ago

“Pleased with my purchase. Fast delivery”

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Posted 4 years ago

“I ordered two toys on 15/12/20 as christmas presents paid over £12 for fast delivery to ensure they were delivered before Christmas, I did email the company before they were shipped, who guaranteed delivery before christmas. I have now had a text from DHP stating they won't be delivered until 29/12/20 and I would first need to pay £19.24 for import duty before they can be delivered. I have requested a refund but this has been rejected by this appalling company. I would definitely never buy again from this company and would recommend others do not either.”

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Posted 4 years ago

“Took quite awhile to arrive, but was definitely worth the wait. The product I purchased was brilliant. Will definitely order more from LightinTheBox.”

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Posted 4 years ago

“no hassle and items excellent”

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Posted 4 years ago

“Items as described and delivered safely. Thank you”

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Posted 4 years ago

“Item was as describe and shipping was quick through royalmail tracking considering it was china to uk and the pandemic it only took 12 days from ordering to my door. Good value for price.”

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Posted 4 years ago

“The products are great. The communication is amazing. There was going to be a delay on one of my orders and I was kept informed by e-mail. so nice to be told whats happening. Great site to order from.”

Helpful Report

Posted 4 years ago

“Great quality product,arrived on time,would definitely order of this ste again very happy.”

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews