Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

“This was really an awesome experience through the LightInTheBox. From the selection to delivery, all the steps are satisfying and comfortable. They are friendly and approachable. The products are also quality-full👌. I love the delivery system. They are also punctual. I'm so much satisfied with their services. Keep it up LightInTheBox.”

Helpful Report

Posted 4 years ago

“This is a awesome website.. it’s a shopping site where we can find necessary things.. we are happy for the site. they have unique product with moderate price tag, you get discount on some goods also free shopping. Thanks for sharing a nice website site.”

Helpful Report

Posted 4 years ago

“its really awesome i just loved it, they did such a awesome work, i suggest my young brother also them, now he also can trust them blindly, i just wannna say that their work and what the have done is very satisfying and i cam proudly say that i can never be disappointed for them”

Helpful Report

Posted 4 years ago

“The 4 shirts I ordered took over 2 months to arrive. NONE of them came even close to resembling the original pictures as advertised. Additionally, they were nowhere near the size ordered according to their sizing charts. I ordered 2X shirts, one was actually labelled as a 4X (shockingly enough) but was not large enough to even be a 2X shirt according to their sizing chart!!! EXTREMELY POOR QUALITY. They clearly don't follow their own return policy which is convoluted and very much written in their favor. Initially they offered only a small refund which they kept increasing after each email complaint to their so-called supervisors. They absolutely refused to refund my money unless I returned the shirts (which I was happy to do) as long as they pay the shipping costs. I explained that I didn't feel that it was fair of them to expect me to pay the return shipping given that the reason for the error was entirely THEIR FAULT!!! Eventually they said they would refund the shipping costs (after telling me that the cost for shipping would exceed the costs of the order which makes no sense at all), however further warned me that they required that if the product doesn't arrive that I would loose both my refund and the shipping costs. After countless emails requesting a refund, I finally gave up. Why should I trust a company to refund my purchase and shipping costs given their EXCEPTIONALLY poor product and seemingly absent quality control. It didn't seem rational to me that they were demanding the product to be returned and were willing to pay the shipping costs that would exceed the cost of the product. Seemed more likely that they wanted the shirts back for reselling but couldn't help but wonder if they would "disappear" and I would loose the shipping costs too. The volume of email communication and the content of the communication could only be characterized as ABSURD!!! I'm actually amazed they have somehow earned even a 2-star overall rating, they certainly are NOT worth it.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction. We are really sorry the 4 shirts don't meet your satisfaction. We had verified our problem. We promise to take full responsibility for all the unqualified products. Please don't be worried. But we are afraid that you misunderstood us. We did not mean we would not issue you refund product price or shipping fee if the product did not arrive. We just need your kind cooperation to use the postal service return the order back to our warehouse. Normally the package will arrive smoothly if you return it via post office. Your returned package can can help seek the compensation from the suppliers for you. And usually the return postage can be refunded as long as you send us a Return Receipt. We appreciate your kind understanding to our policies. We apologize for bringing you misunderstanding and nervous. We think it might because our previous representative did not describe the solutions in details. We sincerely apologize again for the inconvenience caused. We will improve our service to avoid this problem happens again. But we will be appreciated if you understand us now. I can fully understand your disappointment. I do really want to make you feel satisfied. So I'd like to offer a quicker solution for your case: I will apply for a FULL refund of the rest order price for you at once. And to save your time and energy, there’s no need for you to ship the items back this time. The refund will be returned to your Paypal account within 3-5 days. Please keep this in mind when checking your PayPal account. I thank you again for your patience and support. If you have further question, please contact us again via Ticket 21591001. I will try our best to help you resolve all the problems. Thank you for your cooperation.

Posted 4 years ago

“Whoever said that money doesn't buy happiness didn't know where to shop because at lightinthebox you get exact product that you oderd for unlike some online shopping that give you trash, and they have unique product with moderate price tag, you get discount on some goods also free shipping, I'm really happy shopping with you, you are the best”

Helpful Report

Posted 4 years ago

“its a very good website.its a very trusted site.everyone can join and invest here to earn money.i think its a very good site.its a very very good payable site and very helpful.”

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Posted 4 years ago

“I really like this website I have benefited a lot from selling my products on this website I have received a lot of support. So I really like this website.”

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Posted 4 years ago

“😍😍This company is really good and provide the good services I have ever used.i am really satisfied by using their service.this really interesting.i strongly recommend this company.your conversation with customers it's very helpful..”

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Posted 4 years ago

“its a very good website.its a very trusted site.everyone can join and invest here to earn money.i think its a very good site.its a very very good payable site and very helpful.”

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Posted 4 years ago

“I really like this website I have benefited a lot from selling my products on this website I have received a lot of support. So I really like this website.”

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Posted 4 years ago

“They provides very good products and never compromise with quality. I am satisfied and highly recommended”

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Posted 4 years ago

“They provides very good good products always for me and never compromise with quality. I am satisfied with their products and services highly recommended”

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Posted 4 years ago

“I really really like their user interface, I thought the ordering process will be as complicated as it is in other platforms but I was so delighted to meet a very simple, self explanatory and straight forward process, the price of products is very satisfactory and pocket friendly, I also commend their services. Superb.”

Helpful Report

Posted 4 years ago

“I love this service, easy and smooth shopping experience, mind-blowing speed with the service. I also really love the array of products, and of course their services and most especially their customer service.... I really love it ever since i started using this service it has been wonderful i really recommend this service.”

Helpful Report

Posted 4 years ago

“The simplicity in their UI/UX and quality of products is something worth applauding, the steps in buying a product is very easy and self explanatory and moreso the price of products is just very satisfactory. Great services 👍. I highly recommend this platform for online purchases.”

Helpful Report

Posted 4 years ago

“I just love the array of products that you can choose from on LightIn TheBox! The merchants on there are nice and from my experience, they usually respond back to you rather fast. I noticed that some people on here have said that they didn't receive their orders from some merchants on there, but I have never had any issues with any of my orders as long as I've been on there (3 years to be exact!) and I also got my mother, my aunt, and some other family and friends on to LightIn TheBox. So for my family, my friends, and myself, LighthenTheBox" is our favorite shopping site!”

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Posted 4 years ago

“Excellent customer service, ordered on line and delivered is very fast. Goods are great quality and exactly the colour I hoped they'd be. Great prices too as I looked everywhere for what I wanted.”

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Posted 4 years ago

“This is the best site I've seen. I really like this site. There are very few real sites like this in the world. I saw everything on the site, it was very good, I hope you will like it too great company 2020 real company 2020 love it amazing website Love it.”

Helpful Report

Posted 4 years ago

“This is the best site I've seen. I really like this site. There are very few real sites like this in the world. I saw everything on the site, it was very good, I hope you will like it too great company 2020 real company 2020 love it amazing website Love it.”

Helpful Report

Posted 4 years ago

“This is the best site I've seen. I really like this site. There are very few real sites like this in the world. I saw everything on the site, it was very good, I hope you will like it too great company 2020 real company 2020 love it amazing website Love it.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews