LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really this is the best. The quality it offers in its products is good, however, it has presented delays in the delivery of the product with respect to the shipments, so I have certain doubts as to whether they have faster delivery.”

Helpful Report

Posted 4 years ago

“I have an amazing online shopping experience “Today’s online customers want the information they need when they need it, at the click of a mouse or a swipe of a tablet or smartphone,” says Ari Weil, vice president of Yottaa, a cloud-based automation platform. “And retailers have only milliseconds to grab their attention and complete the transaction. Amazon, for example, has shown that every 100 milliseconds of latency cost them 1 percent in sales, while Walmart reports conversion rates rise 2 percent for every second of reduced load time.” “In order to keep potential customers on their Web pages,” he says, “e-retailers need to optimize their websites to guarantee maximum performance regardless of a customer’s network connection and location or whether they are on a desktop, tablet or a mobile device.” 2. Focus on navigation – and don’t forget about site search. “Customers should be able to easily navigate an organization’s website,” says Ali Mirian, senior vice president of Product, Collective Bias, a marketing & shopper social media company. “Limit unnecessary clicks and implement features like auto-scroll to help avoid users losing interest. thank you so much.”

Helpful Report

Posted 4 years ago

“Light in the box is an amazing company.It's have a good service.I like this company.”

Helpful Report

Posted 4 years ago

“asdfdsg sdfsd sfsdf”

Helpful Report

Posted 4 years ago

“My order came just on time when I needed it to and their customer service is superb”

Helpful Report

Posted 4 years ago

“This review is coming from a happy and satisfied customer. First of all, identifying and navigating through the site to find my desired products was easy and clear. The site is quite user friendly. Also, the customer service once you have made your orders is quite commendable. I appreciate that they welcome and actually work on feedback from their customers and also ,the prices of the products are friendly too. Hence, my rating of 4 out of 5 stars.”

Helpful Report

Posted 4 years ago

“Nice nice nice nice nice nice nice nice nice nice nice nice nice nice”

Helpful Report

Posted 4 years ago

“This site is really amazing. They are very customer friendly. They always take care of their customers' feedback and work on it. The price of the products is reasonable and the quality is also good. Their delivery system is very easy. That's why I love LightInTheBox and It is a reliable site for me.”

Helpful Report

Posted 4 years ago

“This is a really amazing compan. This company working 100%.this company products supply very fast.I hope all people buy the products and 100৳ save.this company really trust Thanks for admin I hope this is the best company”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“The best company I've ever seen.They provide much better service. I received my first order within a day. I am happy to serve them. I would recommend my other friends to order from this company.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“As a customer I am very much satisfied by their service. Their behavior was very good. Product price was not very high. They delivered in time and they aslo offers returns & refunds policy. It was the most interesting thing for me.”

Helpful Report

Posted 4 years ago

“This company is really amazing this company best in the world.all product very fast and easy.this is best carrecter.I hope all people buy this company I will keep shopping with LightInTheBox cause they have not given me any cause to doubt their integrity.”

Helpful Report

Posted 4 years ago

“One of the best company. I am so happy because, finally I found a good online shopping company. They are professional and provide a good service. Recently I received my first order. I am so happy now. I hope they are provide a good service alltime”

Helpful Report

Posted 4 years ago

“This is LightInTheBox is very amazing. it is a very good company. This company supply is verey good.”

Helpful Report

Posted 4 years ago

“I am so happy to be part of this company. They're flawlessly dedicated in their work plus engaged in customer satisfying services. I will definitely continue shopping with LightInTheBox because I honestly think they are the turning point of todays market.This clothes quality is very good with reasonable prices....one of the best online shop n they never neglect the comments n reply very fast.....I am very happy to b the customer of the shop..Keep Going..”

Helpful Report

Posted 4 years ago

“I'm really happy, that I find this company, they are very professional in their work, and they dedicate their hearts to provide the customers with the best experiment, another thing which I liked about Light In The Box, is that they provide their shipping services to many countries, which is something very good for me and many other customers because many companies are now stopped sending the shipments to my country, and that's why I'm very happy that I found a respected company that's still dealing with my country, I'm proud to be one of their many customers”

Helpful Report

Posted 4 years ago

“I am so happy to be part of this company. They're flawlessly dedicated in their work plus engaged in customer satisfying services. I will definitely continue shopping with LightInTheBox because I honestly think they are the turning point of todays market. I am speechless that's why I'm saying, please, come see it for yourself I am definitely recommending using LightInTheBox to anyone new to online shopping and it is also one of the safest market.”

Helpful Report

Posted 4 years ago

“I never get tired or upset to be served with you guys since the service provided is good and i get served as soon as possible but also the products are of very high quality and the products are delivered within the specified time, keep it up guys.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews