LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,109 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the two hoodie sweatshirts purchased from LightInTheBox. They arrived in around three weeks as expected, and were of good quality and value.”

Helpful Report

Posted 4 years ago

“You receive below email to exchange!!!!!! If the product has been received on the past 7 days and it belongs to our returnable category, it's brand new with original tag and packaging as per our return policies, you can return it to our warehouse in China. Please note you will be responsible for return postage. Returns can take from 20-30 days. However, based on our experience, the costs to return might be the same or half the price of your parcel even if you use the cheapest postal service. So return to China may not be an economical option. Instead, we suggest to keep the item, give it to a friend/family member. We'd like to propose the following offer which may be more beneficial and practical than a return:”

Helpful Report

Posted 4 years ago

“Loved the lights and they look lovely in my home and brighten up an otherwise dark corner. Good service and communication and very happy with the price and choice of lights.”

Helpful Report

Posted 4 years ago

“The order was easy to place, good choice of things to look at. I chose two items, then tracked progress. Weren't dispatched for another 4 days then took two weeks to arrive. Wasn't impressed by speed of delivery at all as were items I was waiting for.”

Helpful Report

Posted 4 years ago

“good company, great choice of clothing. Good prices too.”

Helpful Report

Posted 4 years ago

“Both tops look great not sure about material both are gifts so not sure what they will look like.”

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Posted 4 years ago

“Great shop shipping us a bit slow but otherwise good price ect”

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Posted 4 years ago

“The products are very well made . The designs are extremely eye-catching. However for the UK market , the sizes are small. Order one size up and all should be good .”

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Posted 4 years ago

“It has good quality stuff, it may take a while to arrive, but it has the best deals.”

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Posted 4 years ago

“I have ordered T shirts in the summer and hoody and I'm delighted with them, I have since ordered 2 more hoody”

Helpful Report

Posted 4 years ago

“In the beginning , I was skeptical about ordering from this website because of the reviews I saw but I bought twice from the website and I got what I wanted. The customer service was also good and the prices of items are affordable”

Helpful Report

Posted 4 years ago

“The T shirt is too small. I want a UK size 14!!”

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Posted 4 years ago

“A fantastic range to choose fron and the quality of the items when received was superb.”

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Posted 4 years ago

“These are great, ideal for my son. Will be buying more to add on.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. My son ordered a winter coat for his fiancé for £60, it is a piece of rag and not worth a fiver, looks rubbish and is so thin. It’s like a Father Christmas coat in black. Company offered 30% back and keep the rag or pay postage back to China which could take three months and get 40% refund. The address on the envelope was in Manchester. CON CON CON”

Helpful Report

Posted 4 years ago

“Hello, I was unsatisfied at first with buying 3 curtains which costs 2700 SEK, but customer service could resolve my problem very quickly. I recommend them to every one. they pay attention to each customer. Customer's satisfaction is central for them.”

Helpful Report

Posted 4 years ago

“Goods ordered on Oct 28th and as yet today 14thDec2020 goods have not been received, item was posted so I can’t undestand why the delay. There web site is not senior citizen friendly and I can’t get through to them. Last time I buy from China!!”

Helpful Report

Posted 4 years ago

“This is to say I used them to buy 2 phone covers and they were excellent and good quality both of them. I just tried to order another and complicated getting in. I am old and not savvy. I do not remember my password. While ordering I saw to touch PayPal and it all fell into place immediately and my order went through. However when I got the confirmation email it said S10. I want S8 cover. Try as I might and it was only an hour ago I cannot get through to them to alter it before it is sent out. So HELP. Order number 31869960 please contact me or send the cover I need. Hope someone NOT robotic picks this up and deals with it. Thank you.”

Helpful Report

Posted 4 years ago

“Never use this company. The products are appauling quality. Arrived damaged and cheap material. Cant return as too expensive so company suggested I give to a friend! £50 wasted. What a con.”

Helpful Report

Posted 4 years ago

“Stay away from this website. Got 2 items which came to €34 and had to pay €23 import charges. The 2 items were very bad quality and will never be worn. It will cost more to return them. Very bad customer service. Will never buy from this website again. Just sorry I did not read the reviews before I made the purchase.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,109 reviews