LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Dont even go close to them no customer tlf number they will send you wrong item them you will go into a spiral of one email 1 working day for email response with no solution over and over till they wear you down and you kindly give up your money”

Helpful Report

Posted 3 years ago

“****** DO NOT ORDER FROM THIS COMPANY ************ Delivery poor, customer service non existent, returns policy impossible. They should not be aloud to trade.”

Helpful Report

Posted 3 years ago

“LightInTheBox... more like YourCashInTheirBank! Truly horrendous after sales customer service, in fact that is completely under selling the point. They have zero after sales service. They are an absolute disgrace! Their returns and refunds policy is a joke. They have deliberately made product returns, exchanges and refunds impossible. It's practically invisible on the website. You will spend an age trawling through their website, trying to locate their policies and all you'll find, after what you'll find feels like hours, is a contact box, which invites you to leave a "Ticket" with reasons why you want to return your items etc. No return address mind. They only want your money! If and when they get around to replying, they will try to suggest that you have not met the criteria for their "Ticket" as they refer to it. There will no doubt be a suggestion that the files, or photos (of your purchase) are not in an approved format, or your email exceeds the 40MB file size that they can accept. Regardless of whether you met their parameters or not. I have to date sent 4 emails and now, only because I gave them an ultimatum and 7 day timeline, they have tried to be more amicable in suggesting that, as the postage to China is expensive, I may prefer to keep the junk they sent to me and accept 10 or 20% of the original value in return as my refund. Still no return address or instructions mind! In one area of their website, there is a suggestion that European customers can return products back to their EU wharehouse... why China us quoted in the reply I got, is beyond me. Do yourself a favour. Avoid these guys!”

Helpful Report

Posted 3 years ago

“I placed order more than 13 days, no order receive, No rdelivery until .... It seems to me this is not ligament / scam WEBSITE!! Order Number: 2105130846038896”

Helpful Report

Posted 3 years ago

“DO NOT BOTHER WORST ONLINE EXPERIENCE EVER. Signed up , ordered 2 shirts, no confirmation of the order, no reply from customer services , cannot get back into my account, money has been taken ...... NEVER buy thru them again ...don’t even know if I’ll get the goods, can’t talk with anyone.”

Helpful Report

Posted 3 years ago

“Ordered a shirt. Came with Peace spelled backward. Obviously comes from out of the US and not reviewed properly when manufactured. Too risky to buy from.”

Helpful Report

Posted 3 years ago

“Beautiful thankyou”

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Posted 3 years ago

“I was and not happy about the products i received.. the second hair is nothing as the picture on the site.. please stop deceiving people”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to help you, I had conducted new Ticket ID =23657050 in our ticket center and will help you check what caused the problem. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. We will take full responsibility for any quality problem. Thank you for your cooperation.

Posted 3 years ago

“I had an issue with returning my items but that was dealt with and I am happy to continue purchasing.”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23656931 in our ticket center and provide better solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“I like light on the box the items are quality”

Helpful Report

Posted 3 years ago

“Good delivery and fast cancelling”

Helpful Report

Posted 3 years ago

“Good posting time. Website is easy to use. Quality of goods is debatable on some items, some items I've order, quality was poorer than I've expected, some items were fine. Depending on what you need and what's the occasion, it's alright online shop to use.”

Helpful Report

Posted 3 years ago

“very nice. i ordered a prom dress and it arrived flawlessly in only 10 days. really happy, dress is so beautiful”

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Posted 3 years ago

“Brilliant service fantastic quality Could not be happier with the items I buy”

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Posted 3 years ago

“I'm satisfied with all my purchases.”

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Posted 3 years ago

“Order iteam came screwed up in a bag.very poor quality would not order again.iv asked for a refund but there answer was would cost me to much to send back to China so I have 2 choices A is can keep item and there deduct 30% from refund or B deduct 10% from refund what a joke.never order from this company unless you can afford to lose money.”

Helpful Report

Posted 3 years ago

“Don’t waste by paying them,absolute rubbish items.”

Helpful Report

Posted 3 years ago

“Good customer services”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23637186 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.

Posted 3 years ago

“so many items available at terrific prices. Delivery took a while but it was worth the wait. Product was exactly as photo and fit beautifully.”

Helpful Report

Posted 3 years ago

“I wish humans knew to read the reviews before purchasing items. The only reason this company is still able to scam people is because people are buying their products without reading reviews 😢 Thank you all for taking the time to post your reviews You saved me money, and I’m so very grateful for all of you and I’m so sorry you were basically robbed 💚”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews