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LightInTheBox Reviews

3.8 Rating 9,101 Reviews
69 %
of reviewers recommend LightInTheBox
3.8
Based on 9,101 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Shaun Phillips
LightInTheBox 5 star review on 14th August 2024
Lorraine Tierney
428
Anonymous
Anonymous  // 01/01/2019
Lovely site to browse and good to shop normally find somthing I like that's pitched..mite not of known what I wanted when searching..products are interesting. thanks
Helpful Report
Posted 3 years ago
Me senti muito realizada com as minhas compras, é o melhor de tudo é que o envio e super rápido. Além da comunicação com o site ser excelente. Muito obrigada !
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Posted 3 years ago
Products good quality, any issues with fault’s quickly sorted.
LightInTheBox 5 star review on 28th September 2021 LightInTheBox 5 star review on 28th September 2021 LightInTheBox 5 star review on 28th September 2021
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Posted 3 years ago
It is good for the price
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Posted 3 years ago
Excellent customer service support x gorgeous clothes, love this company ❤️
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Posted 3 years ago
Arrived when expected
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Posted 3 years ago
You'd be surprised at the quality of the merchandise for the prices charged. Obviously delivery can take a while sometimes but that is expected.
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Posted 3 years ago
I bought pin hole glasses and they work very well. They arrived later than the date given and these glasses were not the style that I ordered
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Posted 3 years ago
The shirts fits it's actual size specifications I am happy, With my purchase.All of them.
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Posted 3 years ago
This was my first purchase from Light in the box and I was very impressed with the saving on my headphones which were dramatically cheaper than the rest of the market and there was great communication. I will be us them again soon!
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Posted 3 years ago
Different, in a good way! Interesting designs and choices you don't see anywhere else.
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Posted 3 years ago
Very good products and fast delivery services.
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Posted 3 years ago
I've had no problems with lightinTheBox, the cycling jersey and cycling gilet have both been top quality products at a excellent price. Will definitely buying from them again in the future.
Helpful Report
Posted 3 years ago
I placed an order for 2 items. A package arrived with only 1 of the items. According to L I T Box tracking the order was complete. I've been unable to get any conact wth them so very annoying. Wont be buying from then. My order no was348471435.
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Posted 3 years ago
Impossible to contact this company. Impossible to return goods Goods are shoddy - very poorly put together - sizes bear no resemblance to sizing on website NEVER use this company - a total rip off. i wish i had read the reviews before i had bought the goods as i would NEVER have done so.
Helpful Report
Posted 3 years ago
This is the worst company I have ever purchased clothing from. I ordered two white, so called ‘hiking’ jackets in different sizes as I had heard there were sizing issues. The items arrived separately on different dates. I hardly know where to start with my opinion of these items. The photo’s were very appealing, pure white and smart. In reality the items were made of shockingly thin, shoddy, off colour cheap, polyester fabric and the drawstrings to the hood and along the hem were a cheap off white/dirty grey rope. These jackets, if you could accept the off white dirty colour was also thin polyester, summer weight, lined with cheap dress lining, no padding or quilting for warmth. Definitely not ‘Hiking/Winter’ weight. I applied to return the jackets, and was told that returns to China proved not be cost effective and would I like a ‘reward’ of 20% !! No I think not. I am £76 out of pocket…do not use this company !!
Helpful Report
Posted 3 years ago
Disappointing support service I really liked what was on offer so was really disappointed when the clothing didn't fit. Turns out the company are aware their sizes come up small. No problem, I'll just exchange it. No, it doesn't work like that unfortunately, they offer a 30 percent refund despite the fact I reported the problem the day after receipt. Shame, won't be using them again.
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Posted 3 years ago
I ordered some tee shirts, trousers, rugged boots and bag from this company that arrived only yesterday after a month. The quality were nothing pictured on their website. Cheap tatty and extremely poor quality and I will wage a personal Campaign for the world to be aware about this company’s malpractices as my experience is similar to a lot in these reviews; shocking and utter shambles. Their returns policy is a disgrace and they should not be allowed to trade or even register on the stock market. Amazon or other online companies out there will make mockery of these lot. I believe I have been duped but trust me, I will not rest until the world is aware what a bunch of cowboys these are. Please avoid them at all cost as all their products are completely different from what is advertised on their website. My rugged cowboy boots was plastic and cheap soles and my grandma could run in them. My 3D tee shirts were advertised as cotton but these were cheap oversized synthetic. My carry over should bad was advertised as leather but turned out to be cheap imitation. If there were ratings of extremely poor I would have given to these bunch of jokers. NEVER TOUCH THEM WITH A BARGE POLE. MISLEADING BUNCH
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Posted 3 years ago
DO NOT ORDER FROM THIS COMPANY!! I ordered a dress for my mom for my son's wedding with expedited shipping. I chose a size THEY listed. It was NOT a custom order. After 10 days it still had not shipped. After I inquired they told me it would ship 4 days AFTER the wedding. So obviously I had to cancel the order. They wouldn't listen and only refunded me HALF of what I paid!!! They kept saying I had a custom order. I never sent them measurements! I spent $160 that included $30 shipping and their solution is to refund me half??? I can't even afford to buy my mother another outfit now.
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Posted 3 years ago
Absolutely shocking quality. My cushion covers look like they are made of serviette paper!
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Posted 3 years ago
LightInTheBox is rated 3.8 based on 9,101 reviews